Zulily

I have ordered probably fifty items from Zulily in about six months. I've ordered shoes, tops, dresses, bedding, household and baby products. I am a hard to fit person, and like cute clothes. I have been very satisfied with the company. I've never had a billing problem. Shipping time is a little long but has never been unreasonable. If you read the description on the item you will see where it clearly states if an item cannot be returned. I have learned a few things, though, that might help others.

1. I am finding you must carefully read the sizing chart. Most of the "plus size" fashions I order need to be at least one size bigger than my usual size. Go by your measurements, not the size.

2. Do not expect to receive your items quickly. It is generally 2-4 weeks.

3. They run out of various sizes quickly, so if you want something, order it right away.

4. I find a large and varied selection of new items every day. So I have to hold myself back from ordering things until I'm sure I want it.

5. Some items do disappoint. They just don't look as good "on" as they do pictured. So think carefully about your body type and read the materials description carefully before buying. A lot of items have weird features like transparent lace backs that you may not notice unless you read carefully and look at all the pictures.

6. Realize the items are inexpensive for a reason. Don't expect superior construction for 14.99. Sometimes the price is low because they only have weird sizes, sometimes the price is low because the product is cheap, sometimes the fashion is not as fresh, sometimes they have an item because it was a slow seller elsewhere, sometimes the product is just plain a great deal. If you are cautious, read descriptions fully, and check the website every day, you can score some great finds. There will be some misses, but at these prices, oh well. And customer service is good to work with.

Bottom Line: Yes, I would recommend this to a friend

I have purchased from Zulily several times in the last couple of years. Fortunately, I have not had any issues that required me to contact customer service, so I can't relate to the problems others have had. I found some wonderful sheets that were just as described, all cotton and at 1/3 the price of what I've seen elsewhere. I've also bought shoes and boots for our toddler granddaughter, and was very happy with them, but they were brands I know.

I would probably order more from them if it were not for the no returns issues I see so often, and for the long shipping times.

Bottom Line: Yes, I would recommend this to a friend

I have shopped with them since 2012. I've learned to search the products out elsewhere online mainly Amazon or Wayfair for larger products before committing to purchase. I do this to compare prices, availability and delivery times because as stated by many Zulily can be EXTREMELY SLOW for delivery times?

That being said, I have often found lovely things that I was able to stash away for future gifting. I especially love their baby clothing selections often very unique items that the recipients have loved!

Never purchased personal clothing, shoes or such because of no return policy because I think it's too risky!

Customer service always very helpful for me. Like any online shopping, use common sense!

Bottom Line: Yes, I would recommend this to a friend

After not having purchased from Zulily before, I was very tempted to buy some shoes in their retro range. I was skeptical so read some reviews before purchasing. Reviews mostly seemed to mention poor quality items and slow delivery times. I decided to place my order because I was familiar with the brands I was ordering and their level of quality, and because I was prepared to wait a little longer for my shoes to arrive.

With the standard delivery shoes arrived in less than two weeks. I ordered 3 pairs - 2 pairs of one brand, which arrived together. I was concerned that I wasn't going to receive the third pair, so I emailed Zulily who responded within 24 hours to say my shoes were coming separately. They arrived the day after the first parcel. The quality is as I expected, as I was familiar with the brands and was really happy with the fantastic prices and cheap delivery costs. I realized my parcels came from the US and delivery was a total of $10 - fantastic. To buy one pair of shoes directly from the US cost me a ridiculous $53 in postage.

Very happy with my Zulily purchases. After reading other review I will continue to only purchase brands I'm familiar with.

Bottom Line: Yes, I would recommend this to a friend

I have been shopping at Zulily since 2014. It has so far been a great experience.

Sure I have made some mistakes with sizing, but that was not really their fault. I just gift them to someone else, so they are never wasted. A couple of times the product size was so way off that I let them know, and they gave me a credit. I never asked for it, but they offered and still let me keep the product to re-gift.

Items are well priced for what you get, also, some of the items are quite unusual, and I get lots of compliments.

You can't be in a hurry as it does take a while to ship, but they let you know when things will be shipped, plus you get a tracking number when the item is shipped. All in all, I feel very good about ordering from this company.

Bottom Line: Yes, I would recommend this to a friend

I have placed eight orders with Zulily over the last couple months, purchasing a number of items for an upcoming trip overseas. The merchandise has been a really mixed bag of good and bad. The name brands - Flitflop, Propet, Ruby Rd. and Cutter & Buck have all been fine. So have a couple of the "unknowns." But some of the other unknown items have been awful - chintzy fabric and construction, too small or too large and non-colorfast jeans with dye that rubs off on my hands and legs.

I think the lesson is that old adage "you get what you pay for." I'll probably order again, I have some substantial credit, after all. But I'll stick to the name brands.

Bottom Line: Yes, I would recommend this to a friend

Contrary to many reviews I've read, I've always had good luck with Zulily. Each item has a size chart specific to the brand that they're selling (since they sell many different brands), which I found very helpful. You HAVE to look at the size charts, even for shoes! I've ordered all sorts of things from here over the past couple years - a coat, lingerie, shoes, a purse, and a dress, and the merchandise has always arrived well-packaged and mostly on-time.

I've only experienced their customer service once, but there was no issue. I had ordered a couple of bras through Zulily, and one of the colors was no longer in stock as they had thought, so they issued me an immediate refund, and the remaining bra was sent on time.

The only reason that I gave 4 stars instead of 5 is that they use a multitude of different shipping companies, some of which I've never heard of, and the items often don't all ship at once, making it tough to track orders. This is the nature of a website that sells merchandise from other companies though, I imagine, so it's not a dealbreaker.

Bottom Line: Yes, I would recommend this to a friend

I've shopped on Zulily since 2014. I've never had any issues with customer service except recently they appear to not answer emails for returns or damaged items. I've received several damaged items and they always credited back my credit card and gave me a $10.00 credit.

They are also currently using several different shipping methods and you never know how your items will be sent until the item is sent out. AND yes most of the items take a ridiculous length of time for delivery, and I thought it was just me living in Hawaii until I read other reviews. I am actually grateful for the flat rate shipping that I'm charged on my orders, as other websites tend to think Hawaii is on Mars and charge unsubstantiated stupid high shipping rates.

I also noticed that when my items are shipped using a certain carrier, Zulily's website tracking page showed the item was "delivered" but the item was not received until several days later. There have been many changes, both positive and negative since QVC bought the company.

So if you want to give Zulily a try:

*Pay attention to each clothing item's size chart. Many items are China size (made for petite people)!

*Know that if the price is ridiculously cheap, the item will probably be of low quality.

*Shop for brands you are already familiar with and understand their quality and size chart.

*Don't try to return stuff by email because they no longer have staff responding efficiently.

*Compare prices to other websites such as Amazon, department stores, designer websites or Chinese clothing companies.

I am addicted to checking Zulily every day for new daily items and have received many compliments on clothing, shoes, and house stuff I have purchased. Although the site may have grown too large too fast, I will keep shopping cautiously on their website.

Bottom Line: Yes, I would recommend this to a friend

I have ordered several things from Zulily and I’ve had great results with each order. I’ve mostly ordered tunics, and they have been of excellent quality. I get compliments every time I wear them. The shipping is very slow, so don’t order from them if you are in a hurry. Most of their items say "no returns." The price is so low on most items that I have been willing to chance it. I have not wanted to return anything I’ve bought from them. I suppose at some point I will be disappointed, but so far I’ve been very pleased.

Bottom Line: Yes, I would recommend this to a friend

I have been mostly happy with my purchases, especially clothing and name-brand shoes. I've had a couple of shoe returns but knew ahead I would need to take credit.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I came here to say exactly what your summary lists as the pros and cons.

Great variety of things on the website and decent prices but with that comes with questionable quality of certain items. Shipping is slow as molasses. By the time I receive my goods, I forgot what I ordered.

Returns are easy but they charge a return fee and you only get back store credit. I try not to use this site unless it's for something I am really in no rush to receive....like weeks and weeks to get some items.

Also, their product descriptions are often lacking. I find myself googling items in interested in just to find better descriptions and specifications.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend