Zulily

I have purchased from Zulily several times in the last couple of years. Fortunately, I have not had any issues that required me to contact customer service, so I can't relate to the problems others have had. I found some wonderful sheets that were just as described, all cotton and at 1/3 the price of what I've seen elsewhere. I've also bought shoes and boots for our toddler granddaughter, and was very happy with them, but they were brands I know.

I would probably order more from them if it were not for the no returns issues I see so often, and for the long shipping times.

Bottom Line: Yes, I would recommend this to a friend

I ordered things for my early 60's wife who is not a "techie." She saw it on TV and had me order $300 worth (nine items) for a vacation. A few days later, she asked why it wasn't here yet. I read projected delivery dates for a couple of the items and it was weeks away. So I explained to her how Zulily works.

She got taken by the TV advertising. I order stuff online and get it in days (2 or 3). She didn't know, and I didn't look since it wasn't my purchase. At this point, she had changed her mind on only two of the items. I told her too bad; I'm not fighting with a short-staffed dot com. The things won't be here for the trip, so they will be purchased at a local retail this week.

This was our first and last purchase with Zulily. If my wife is unhappy, I'll just laugh at her for not knowing. It is just another life's lesson learned. And yes, I swear that I am a real Zulily customer. Y'all be careful out there.

Bottom Line: No, I would not recommend this to a friend

Do your research before committing to a purchase. Most items are marked as being discounted off a higher price than other sites. You are not getting a good deal like you think. Now this doesn't apply to everything, and there are some good deals, but I would still do a quick search for the product to see what other stores and prices there are. I've posted examples on their Facebook page of the price differences for some child items. As much as $10 more, and shipping costs to boot. Not worth it.

Bottom Line: No, I would not recommend this to a friend

Cheap Chinese junk. They don't issue a credit to your card when you return items due to their poor quality, so, yes, it's a scam. What good is a Zulily account credit if the quality is bad?

Fool me once, well, you all know how that goes. Never again!

Bottom Line: No, I would not recommend this to a friend

Quite possibly the WORST company to place orders with I have ever dealt with. NONE of their clothing is in the US, except for a handful of cheap junk. If you place an order in March, don't expect to see your stuff for 2-3 months. Everything comes from all over the world and it takes forever.

I ordered a Christmas tunic in October. Today is December 5. I was told it was lost in CHINA and will not arrive until January! What am I going to do with a Christmas top in January?

Refund or credit? No way! No returns. If it doesn't fit or you totally hate it, too bad. Clothing, when it arrives, is cheap, flimsy material and doesn't last very long.

Update: December 11, shipping status is "Delayed From Carrier to US." I called and asked for a refund. "Nope, it still may show up." When? Easter?

Bottom Line: No, I would not recommend this to a friend

I just was researching reviews for a new site that I came across before I decided if I would purchase something, and I came across Zulily reviews. Well, all I can say is I was appalled by what I was reading. All the negative reviews.

I have been doing business with Zulily for almost 9 years now and have never had a problem, not one. I have purchased everything from clothes to furniture. Every year my daughter, who is 27, buys her flats and boots from here at a steal. She purchases anywhere from 6-8 different pair at a time because as I said, they are a steal. Never, never a problem, and oh so cute.

I have purchased my granddaughters clothes from here for 8.5 years and her first little girl bedroom set with no problems. The nutcrackers I have purchased are incredible, and I buy 1 or 2 every Christmas. So for me, to see these negative reviews really surprised me. All I can say is, wow, and I love Zulily.

Bottom Line: Yes, I would recommend this to a friend

I'd shopped periodically with Zulily for years and was generally satisfied, until my account was hacked. Someone bought a pair of sandals and two gift cards worth $200. I called Zulily customer service the same day for help. The rep said they'd take care of it, so I trusted them. The sandal order was canceled, but gift cards were not. So I called back and was told their policy was not to refund gift cards, EVER. I argued that they were fraud charges and should be deactivated immediately. I mean, Zulily doesn't ship product immediately. It should be a piece of cake to cancel the gift card and any related orders, right? In the end, my only option was to file a claim with my bank and cancel my credit card.

The weirdest thing is that my account, which I was told was deleted, is still semi-active. I can still log in but can't manage my account. And I keep getting redirected to a page that says "you've been hugged." Super unprofessional and shady.

Bottom Line: No, I would not recommend this to a friend

Zulily really has some cute stuff that you don't see on other sites. The biggest and most important to me is it takes forever to get your items. I ordered five items on March 31st and today is April 20th and I have only received one of the five. I am used to other online stores shipping the items and getting them within a couple of days.

The other issue is taking a chance the clothing items I ordered for the kids will fit. They have a no return policy.

I didn't realize all this before. I guess shame on me. I should have done more research, but now that I know it is HIGHLY unlikely I will ever order from Zulily again.

But if you don't mind waiting a long time and know you're stuck with an item, then have at it.

Again I wish they would do some changes because they really do have some neat stuff.

Bottom Line: No, I would not recommend this to a friend

I ordered three items around Christmas time last year. I returned them all. Terrible quality! Not sure where made or what material the fabric was made from. Of course I didn’t read the fine print. So I had a credit. I thought I would buy only brands I knew. I bought shoes...again, terrible quality and fit, but they were brands I had heard of. I sent them back. Still credit minus the shipping. I placed an order of three items over a month ago. I received only one item so far. A Tag pillow. Terrible quality...not finished properly. I am so frustrated I don’t even care about the $136.00 credit I still have. Don’t even buy from Zulily and get in this trap! The pictures and descriptions are deceiving!

Bottom Line: No, I would not recommend this to a friend

I ordered $250.00 worth of clothing. Nothing fit and the materials were cheap. All of the clothes are still sitting in my closet. Everything came in yellow paper with oriental writing. What a waste of money!

Bottom Line: No, I would not recommend this to a friend

I was charged a non-refundable shipping fee on my $100+ order when Zulily had a free shipping with $80+ order promotion on.

The several times Zulily canceled my orders because they were unable to fulfill, my credit card was never refunded for the total purchase price charged.

I have unsubscribed to Zulily and advised them I will be doing my online shopping elsewhere.

Bottom Line: No, I would not recommend this to a friend