I have ordered probably fifty items from Zulily in about six months. I've ordered shoes, tops, dresses, bedding, household and baby products. I am a hard to fit person, and like cute clothes. I have been very satisfied with the company. I've never had a billing problem. Shipping time is a little long but has never been unreasonable. If you read the description on the item you will see where it clearly states if an item cannot be returned. I have learned a few things, though, that might help others.
1. I am finding you must carefully read the sizing chart. Most of the "plus size" fashions I order need to be at least one size bigger than my usual size. Go by your measurements, not the size.
2. Do not expect to receive your items quickly. It is generally 2-4 weeks.
3. They run out of various sizes quickly, so if you want something, order it right away.
4. I find a large and varied selection of new items every day. So I have to hold myself back from ordering things until I'm sure I want it.
5. Some items do disappoint. They just don't look as good "on" as they do pictured. So think carefully about your body type and read the materials description carefully before buying. A lot of items have weird features like transparent lace backs that you may not notice unless you read carefully and look at all the pictures.
6. Realize the items are inexpensive for a reason. Don't expect superior construction for 14.99. Sometimes the price is low because they only have weird sizes, sometimes the price is low because the product is cheap, sometimes the fashion is not as fresh, sometimes they have an item because it was a slow seller elsewhere, sometimes the product is just plain a great deal. If you are cautious, read descriptions fully, and check the website every day, you can score some great finds. There will be some misses, but at these prices, oh well. And customer service is good to work with.
Bottom Line: Yes, I would recommend this to a friend