Zulily

I happily used Zulily for 2-3 years with only occasional complaints about their long delivery times or a substandard product, but I will never use or recommend this site again.

In January of 2016, I purchased two vouchers on Zulily for canvas photo prints from a company called MyPix2. I placed my orders and submitted my vouchers with MyPix2. Months elapsed; no canvas prints arrived. Each time I queried MyPix2, they said they were backlogged but that my prints were in production and would be delivered in 4-6 weeks. Finally, in October of 2016, MyPix2 stopped answering my queries altogether. I later received a letter informing me that this vendor was in Chapter 11 bankruptcy, and I was out of luck.

No problem, right? I contact Zulily. The Zulily customer representative tells me that because the expiration date on the vouchers was June of 2016, Zulily could do nothing to help me. They only could have helped me prior to that expiration. I explained that MyPix2 was still stringing me along at that point (and for months after), in bad faith.

Clearly, I explained, this was an unscrupulous company. Didn't Zulily vet its vendors? Oh yes, I got a long explanation of their vendor relations process. Well then, they should have known that MyPix2 wasn't on the up and up; doesn't Zulily stand behind the products offered on its site?

The answer, friends, is no.

If you get bilked by one of the merchants offering products on Zulily, tough luck. Save yourself time and worry. Take your business elsewhere. I won't be giving Zulily another dime.

Bottom Line: No, I would not recommend this to a friend

I placed an order for the first time and was feeling good (at first) about the money I "saved."

Making a REALLY long story short, one of my items was "lost in shipment," with no explanation. Two other items didn't even resemble what I had ordered. And when I emailed them to find out why my shipment wasn't moving, they responded with some generic email as to "how their shipping works." Thank you for the mild effort, but I'm not illiterate, and I can read your policies. I'm pretty much counting on my other items being "lost," or just flat out disappointing.

I would not recommend Zulily to ANYONE. A complete waste of time.

Bottom Line: No, I would not recommend this to a friend

I have to part ways with your review of Zulily. I'm in the process of suing them for fraud and disputed charges in the five-figure range.

Initially, I was super excited at the great merchandise, but it took forever to get anything, and they have unkind, rude and misinformed customer service reps. My biggest frustration is that I've been charged for things multiple times, and the reps deny it. I've asked to speak with someone in finance about the refunds I am due because of cancellations, but they simply DO NOT feel that they owe me my money.

They claim (even though it's a lie) that you're not charged until something ships. Wrong! They take the money out on Day 1 (for bank authorization) and rather than allowing it to drop off, they keep the money, and then they take it out again on DAY 5 for good, in order to pay their vendors. I finally got a supervisor to admit this to me because within a week of ordering some things, they had taken out $4,000 of my money. They denied it until I threatened to sue them.

They also don't credit the way they take the money out. Let's say it's $650, and if you do get a credit, it is credited in amounts like $19.99, $29.99, or $9.99, so it's impossible to reconcile the balance in your account because it's impossible to know which order it came from. They combine multiple orders in shipping and credit amounts, and remove things from your account once you start to figure out their M.O. to confuse you.

I've had reps hang up on me when I've asked for help in figuring something out (mostly to cancel something or asking where the money for certain orders are). If you want to cancel something and get a refund, they simply will NOT do it, and then they lie and say that my card was not charged, but when I have my banker look over my account, they have taken it out (sometimes even multiple times with changing the dollar amount slightly, like $1,806.04 turns into $1801.15).

They say to email them with any issues or concerns, but they don't respond at all, particularly if it involves your money and a conversation about that. I heard from a person named Amy G. once, who said she would help with my issues, but I then got an email without even talking with her, saying "I've reviewed your account and it's current, you have not been charged for ANY canceled items?" Say what? Then why is my bank account out $22,000 in four months?

I assure you, I didn't spend it at Zulily. They are committing fraud, extortion, and lying to customers every day about everything. They have no morals, and they do what they want and don't give a rat about the customer. They are owned by QVC now, but clearly, QVC is not aware or interested in what Zulily is doing. Anyone interested in a class action lawsuit can contact me.

Bottom Line: No, I would not recommend this to a friend

I ordered two items of clothing on January 26th. Today is February 9th, which is the day they said (after I paid for them) that they would arrive. Ok, 15 days; that sucks. Zappos delivers the next day and 6pm.com in three days.

Well, they did not arrive today, and I got no email to explain why. I checked the delivery date, and now they are arriving on the 11th. Zappos and 6pm.com do not charge for delivery, but Zulily charged $5. What the heck! It is just crappy.

Bottom Line: No, I would not recommend this to a friend

This was a terrible experience. Never buy clothing, lingerie, shoes, etc., things that might not be an accurate fit. Even returning the next day with tags attached, original packaging, etc. the buyer has to pay for the return, and then you get a store credit vs. a refund. So you are perpetually locked into buying something from Zulily.

I would have to pay $16 to return a pair of $22 shoes. Does that make any sense? That's the best Zulily will do? A whopping $5 store credit? Buyer beware.

Bottom Line: No, I would not recommend this to a friend

I purchased two pairs of Earth shoes. I already own some Earth shoes, so I'm well aware of what size I should order for this brand. The shoes arrived after a few weeks (when told they would ship in a few days), I tried them on, and they are too small.

I emailed Zulily and would have been happy with an exchange, but that couldn't happen. I was told I could return them, but Zulily doesn't give refunds. All you get is a credit on your account. This credit can only be used for merchandise. You have to put out more money for any shipping charges. This, to me, is borderline fraud. Actually, as I write this, I think I'm also going to contact my Attorney General's office and see what can be about this company.

Buyers are not forewarned that they will not get a refund prior to purchasing. Buyers are not forewarned that any credit cannot be used towards future shipping. DO NOT buy from this company unless you are absolutely 100% certain that you're going to LOVE what you ordered!

Bottom Line: No, I would not recommend this to a friend

So my experience with Zulily is as follows. I purchased high dollar items and was sent the wrong item, and I mean really wrong; color red instead of brown, and milky white instead of smoke or gray. I was told by two representatives that they would send me return information, but it never happened. Then the customer service manager sent me a survey to fill out and I got no return help there either. When I asked again, I got silence. Anyone have suggestions on how to get through to this company?

Bottom Line: No, I would not recommend this to a friend

I wish I had come to this site first!

The size charts for their clothes are so off the mark with some cloths! HORRIBLE and can't be trusted.

They won't give you your money back just store credit For what, more disappointment? Don't order!

Very disappointed. Not sure how they can stay in business.

They will take your money but won't give it back if you are not satisfied with the items you ordered. Store credit sucks!

I'd give a 1/4 star if I could.

Bottom Line: No, I would not recommend this to a friend

The item I saw so pretty online was not the same item that came to my house! It had a completely different pattern layout! The dress I got was tacky and not to be compared to the one shown online. Shipping takes three weeks for one item. Plus, they won't give me the option to return it, so I'm stuck with this tacky dress. I am never shopping there again.

Bottom Line: No, I would not recommend this to a friend

I purchased from Zulily two times. Both experiences were the same.

The leggings were so sheer you could see my skin and underwear clearly, and the pattern in the leggings was so mismatched that the backside looked like a completely different pattern. Even with a tunic the fit and look were bad. They used a polyester fabric used more for dresses. Thre was absolutely no spandex to cuddle your legs. They were so cheap, terrible and uncomfortable I wouldn't even wear them to bed. They are in the trash.

The tunic I purchased is a below-the-knee dress, and I am 5'6". Of the eight items I have purchased only two will I wear, and that is only because I spent so much money. Horrible, horrible quality. Never again!

Bottom Line: No, I would not recommend this to a friend

Each article was the cheapest quality material and looked nothing like on the website. I go to return, and it is a store credit. I don't want their cheap clothes (then Kmart), and I'd be embarrassed to own this store.

Bottom Line: No, I would not recommend this to a friend