Zulily

I've shopped on Zulily since 2014. I've never had any issues with customer service except recently they appear to not answer emails for returns or damaged items. I've received several damaged items and they always credited back my credit card and gave me a $10.00 credit.

They are also currently using several different shipping methods and you never know how your items will be sent until the item is sent out. AND yes most of the items take a ridiculous length of time for delivery, and I thought it was just me living in Hawaii until I read other reviews. I am actually grateful for the flat rate shipping that I'm charged on my orders, as other websites tend to think Hawaii is on Mars and charge unsubstantiated stupid high shipping rates.

I also noticed that when my items are shipped using a certain carrier, Zulily's website tracking page showed the item was "delivered" but the item was not received until several days later. There have been many changes, both positive and negative since QVC bought the company.

So if you want to give Zulily a try:

*Pay attention to each clothing item's size chart. Many items are China size (made for petite people)!

*Know that if the price is ridiculously cheap, the item will probably be of low quality.

*Shop for brands you are already familiar with and understand their quality and size chart.

*Don't try to return stuff by email because they no longer have staff responding efficiently.

*Compare prices to other websites such as Amazon, department stores, designer websites or Chinese clothing companies.

I am addicted to checking Zulily every day for new daily items and have received many compliments on clothing, shoes, and house stuff I have purchased. Although the site may have grown too large too fast, I will keep shopping cautiously on their website.

Bottom Line: Yes, I would recommend this to a friend

After waiting 6 weeks for my order, I received two items of the 6 or 7 I ordered and they are AWFUL, poor sizing, and the materials are cheap and poorly made.

Before I ordered I made sure to check the return policy: "If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shape-wear, swimsuits or rash guards, or any personalized items. Unfortunately we are also unable to facilitate exchanges."

I didn't order intimates, swimsuits, shareware, rash guards or customized items and yet the person who got back to me said they don't typically accept returns but would make an acceptation for these items. Also, they stated that they could not guarantee the same for the other items I ordered at the same time but still have not received. IRRITATING!

Bottom Line: No, I would not recommend this to a friend

I’ve placed multiple ORDERS, some twice within a week. Per Zulily shipping policy, it takes at least 16 days for an order to ship, with that process any order placed within a 15 day time frame should be free. Shiloh was the representative I spoke with, he’s in the wrong line of work, perhaps a crooked politician would be his best attribute in life. The speech was lack luster to say the least and he repeatedly talked over me. Run for dog catcher in your town Shiloh if you want to speak crap!

In short, nothing is offered for a frequent customer, with the same address who orders repeatedly from your site. You guys offer discounted items, but so does Macy’s, Amazon, Steinmart, and so on. When you start focusing on customer service and hire representatives that speak in a tone that’s customer friendly then I’ll return as a customer. Until then, KICK ROCKS ZULILY!

Bottom Line: No, I would not recommend this to a friend

I don't want to use this site anymore because it takes them too long to ship.

Bottom Line: No, I would not recommend this to a friend

Several weeks ago, I spent over $600.00 placing several orders for a ton of clothes as Christmas gifts for my grandchildren.

I have used Zulily before and all went well.

Not this time however. All the orders were quickly invoiced so they have all my money. Nothing has happened since. Not one item from several vendors has been processed. I have called many times.

I have emailed and texted over and over pleading for help. The items all said guaranteed Christmas Delivery. Now, all they say is “Well, if the items don't arrive, we will send you an email by the 23rd of December.

I gave all my money to Zulily. I can't shop for them again. It will take forever to get refunds.

It is obvious that all my orders went dead instead of being processed from the outset. Thus, it will probably be a terrible Christmas for two sad little girls. I am in shock that no one in customer service will take the initiative to help me by processing these orders.

If a miracle occurs, I will be thrilled to return to this site with an update.

Bottom Line: No, I would not recommend this to a friend

First of all, they represented a pair of pants as cotton, and they were that slimy polyester. Also, they don't offer returns, only store credit! And this is after they withhold for a RESTOCKING FEE! With all the ease of shopping on commerce out there, I recommend shopping elsewhere!

Bottom Line: No, I would not recommend this to a friend

I've ordered from Zulily several times. The quality of the products varies widely, especially the sizing. Having read reviews of the company and knowing that many customers have complained of small sizing, I ordered larger than what I usually buy. I ordered a pair of shoes that were a half size larger and they ended up being tiny. At least a full size smaller than my actual size. I also ordered bras in 36D. The bras I received were so small, it was comical. Obviously Zulily is selling clothing intended for the Asian market. I would definitely not recommend shopping here unless you want to end up with a bunch of too-small crap you can't return.

Bottom Line: No, I would not recommend this to a friend

I have order a lot on this site but I am getting tired with the slow shipping. I order things from other sites and get the same shipping but get my items much faster. I got a message my package was en-route last Wednesday and as of today I have not received it.

I hate the no return policy. I made a mistake and ordered two of the same dresses and wanted to return it but no. I saw a week later the same dresses being sold. I don't like this.

Bottom Line: Yes, I would recommend this to a friend

The sizing was poor and the material was crap. I think they're of false advertising.

Bottom Line: No, I would not recommend this to a friend

Made a purchase 36 days ago and still have not received my order. Service rep was not helpful but did send me a nice e-mail reminding me that it takes 21-28 days to receive your order. Am I missing something here?

Bottom Line: No, I would not recommend this to a friend

I bought two skirts for a total of about $50. The first skirt had no waistband and fit awkwardly, plus was so see through you couldn't even wear a slip under it without it being seen. I wouldn't buy it for a homeless person in a Dollar Store. It would be an insult.

The second skirt I never took out of the bag, it was sealed with a stain on it, but that was not the worst part. The picture was very deceptive; it was really a nasty piece of junk. You're better off buying clothes from full beauty brands or somewhere else if you are a plus-size woman, at least they are of much better quality even though not that much of a selection. You don't get what you see in the picture with Zulily.

Bottom Line: No, I would not recommend this to a friend