Reviews (1)

I was definitely concerned that I was automatically set up with a credit card charge. After dealing with Carla, at your customer service 800 number, I was told that since I got the introductory offer I was automatically setup on a new plan. I explained that it was less than 30 days since I got the offer, and according to the website that I had 90 days to think about this. She stated that I was to be receiving a new full-size box and that there was nothing I could do about it. I stated that I wanted to cancel my service and again she gave me the runaround. Finally, I got her to cancel my subscription and send me a label to return the package. I felt that she was very disrespectful and could not answer why this policy online shows 90 days and why this was happening. Here is the fine print from the website. What am I not understanding?

"We want you to continue to enjoy the benefits of IT Cosmetics®. After you receive your introductory kit, we'll ship you a new, full size supply of (5 kit /7 kit/customized kit products) every 90 days at the low price of $39.95 a month plus s&h until you cancel. There is absolutely no obligation to continue receiving auto-delivery shipments, so you can cancel anytime by calling customer service: at (800) 465-7613. You can also customize your shipments easily (see below for details)"

I was contacted by It Cosmetics when I posted this to their Web page. I was told, "Hi Chris, thank you for reaching out to us! This offer you're referring to is not through IT directly but actually through our retail partners at TryITnow.com. We truly apologize for any negative experience you may have had and we will be happy to pass along your feedback to them so they can prevent something like this from happening in the future. If you have any further questions regarding pricing of the kit we suggest contacting their customer service again at 1-888-922-0487 or customerservice@guthy-renker.com. Once again, we are so sorry for any confusion."