The pan has a bad handle, to start with, and it's very long and hollow. You don't want a hollow metal hand for a pan. The non-stick stops working after about 5-6 months, and customer service does not offer to replace the pan. You have to pay for the shipping, if it is covered under warranty, but unfortunately, the warranty is only for two months. The cost of shipping is equal to that of a new pan. So why would you pay for shipping and the cost of a new pan?
Shipping is about $14.00 and a new pan under there replacement warranty is $14.99. That means you'll spend twice as much to replace it. A new pan is about $19.99 and shipping is $10.00.
They don't stand behind their product, and they don't want to pay for shipping. The pan has issues and isn't very good to work with. The company doesn't seem to care, and trying to get a hold of customer service is next to impossible. They don't have the phone number up, and it is difficult to find.
I would not recommend this product. The trouble is companies that produce bad merchandise and act like they have a warranty when they actually don't. A good pan would last at least a year for the $60.00 I paid for it and the rice cooker.
Can't write a review on the rice cooker, since I haven't used it yet. I fear the same issues will result.
Bottom Line: No, I would not recommend this to a friend
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