Reviews (1)

I happily used Zulily for 2-3 years with only occasional complaints about their long delivery times or a substandard product, but I will never use or recommend this site again.

In January of 2016, I purchased two vouchers on Zulily for canvas photo prints from a company called MyPix2. I placed my orders and submitted my vouchers with MyPix2. Months elapsed; no canvas prints arrived. Each time I queried MyPix2, they said they were backlogged but that my prints were in production and would be delivered in 4-6 weeks. Finally, in October of 2016, MyPix2 stopped answering my queries altogether. I later received a letter informing me that this vendor was in Chapter 11 bankruptcy, and I was out of luck.

No problem, right? I contact Zulily. The Zulily customer representative tells me that because the expiration date on the vouchers was June of 2016, Zulily could do nothing to help me. They only could have helped me prior to that expiration. I explained that MyPix2 was still stringing me along at that point (and for months after), in bad faith.

Clearly, I explained, this was an unscrupulous company. Didn't Zulily vet its vendors? Oh yes, I got a long explanation of their vendor relations process. Well then, they should have known that MyPix2 wasn't on the up and up; doesn't Zulily stand behind the products offered on its site?

The answer, friends, is no.

If you get bilked by one of the merchants offering products on Zulily, tough luck. Save yourself time and worry. Take your business elsewhere. I won't be giving Zulily another dime.