About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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112 Consumer Reviews for Zulily

Average Consumer Rating: 2.0
Rating Snapshot:
5 star: 20 4 star: 5 3 star: 4 2 star: 13 1 star:  70
Bottom Line: 24% would recommend it to a friend
Showing 1-11 of 112
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  • 1 out 1 people found this review helpful

    Never had a problem

    I just was researching reviews for a new site that I came across before I decided if I would purchase something, and I came across Zulily reviews. Well, all I can say is I was appalled by what I was reading. All the negative reviews.

    I have been doing business with Zulily for almost 9 years now and have never had a problem, not one. I have purchased everything from clothes to furniture. Every year my daughter, who is 27, buys her flats and boots from here at a steal. She purchases anywhere from 6-8 different pair at a time because as I said, they are a steal. Never, never a problem, and oh so cute.

    I have purchased my granddaughters clothes from here for 8.5 years and her first little girl bedroom set with no problems. The nutcrackers I have purchased are incredible, and I buy 1 or 2 every Christmas. So for me, to see these negative reviews really surprised me. All I can say is, wow, and I love Zulily.

    Bottom Line: Yes, I would recommend this to a friend

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  • Don’t buy from Zulily

    • Chicago, IL,
    • Jan 3, 2018
    • Verified Reviewer

    This company is a scam. Do NOT buy anything from them! The merchandise is so cheap and you will not be able to return. They send emails saying they will send you a return label, but they never send it! They are a scam!! Do NOT buy from them!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Avoid this company!

    • Cleveland, OH,
    • Dec 12, 2017
    • Verified Reviewer

    Quite possibly the WORST company to place orders with I have ever dealt with. NONE of their clothing is in the US, except for a handful of cheap junk. If you place an order in March, don't expect to see your stuff for 2-3 months. Everything comes from all over the world and it takes forever.

    I ordered a Christmas tunic in October. Today is December 5. I was told it was lost in CHINA and will not arrive until January! What am I going to do with a Christmas top in January?

    Refund or credit? No way! No returns. If it doesn't fit or you totally hate it, too bad. Clothing, when it arrives, is cheap, flimsy material and doesn't last very long.

    Update: December 11, shipping status is "Delayed From Carrier to US." I called and asked for a refund. "Nope, it still may show up." When? Easter?

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Ripoff

    I ordered two tunics and children's boots. I was charged shipping because I canceled the second tunic. So I spent more on shipping than the items cost. I wasn't informed I could be charged shipping when I canceled. I also wasn't informed the tunics come from China and they go through customs, and it takes forever to get them. Shipping status is a joke. No details. Customer service tries to answer questions, but I think they really don't know what's going on. Pitiful company.

    Warning: do not get sucked in and watch your credit card carefully for overcharges.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Awesome!

    • Alberta, Canada,
    • Dec 4, 2017
    • Verified Reviewer

    I only tried to change my order and thought they canceled the whole thing. They didn't; I just received the piece that I wanted. They never fail to amaze! I will continue using Zulily in the future for my future shopping needs oh, they always have the best tunics. I love shopping on their website.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 3 people found this review helpful

    Quality stinks.

    • Princeton, NJ,
    • Dec 2, 2017
    • Verified Reviewer

    I’ve purchased a few shirts from Zulily and the quality is terrible. Very cheap and falls apart after one wash. It also takes 4+ weeks to get your order. Definitely not worth the wait. I also tend to find when I search their shops that by 8 am everything is sold out. Disappointing.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Not worth buying

    • New Jersey,
    • Nov 21, 2017
    • Verified Reviewer

    I bought one of their Azalea brand tunic tops. Very pretty and stylish in the picture. When I got it, so excited to wear it, and it looked good. Then I saw a 2-inch part of the seam on the right back arm was not attached to the back of the shirt. I fixed it myself. Then after wearing it, I washed it. When I took out clothes from the washer, I noticed a long black thread which was coming from the bottom hem of the shirt. At least 3 inches came out. I checked other sides; more very long threads from seam coming out. Not worth the purchase price.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Don't order anything if you need it on time

    • Newtown, PA,
    • Nov 20, 2017
    • Verified Reviewer

    After promising myself that I'd never order from Zulily again, I gave in and placed a few orders. The prices of the toys I wanted were really good and I couldn't resist. But again, I am disappointed. The toys did not ship on time and will not be here by the date I need them.

    If you have lots of leeways as far as delivery, you can sometimes get a good deal, but don't order toys for a child's birthday; you may both be disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Awful!

    • New York,
    • Nov 16, 2017
    • Verified Reviewer

    Quality of clothing is subpar. Orders take at least one month to get to you so order in advance. I have experienced times when they canceled my order on my behalf because the items were not in stock? They just arbitrarily cancel stuff with no explanation. Don't order from them!

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Refunds/returns

    Every time I email them I get the same reply back saying "give us the tracking number, and we will expedite your store credit." What?

    I bought boots, which were at least a size too small and found out I get a store credit only. I sent them back in the second week of September and can't find my tracking number from Canada Post but gave them all the other info. Still no store credit. I figure it is no good anyway, seeing that I will never buy there again.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Cheap crap

    • Detroit, MI,
    • Oct 18, 2017
    • Verified Reviewer

    Both products I ordered and received were of inferior quality. They were supposed to be designer quality linens and a designer sweater. I got a crappy Kmart quilt and a printed sweater ala Family Dollar.

    I will never order from them again since you cannot return your purchases.

    Bottom Line: No, I would not recommend this to a friend

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