TBdress Review: What You Should Know

By Lydia Noyes
HighYa Staff
Updated on: Feb 2, 2020

Do you crave the wardrobe of a runway model but lack the budget to buy one? TBDress promises to make it possible to own gorgeous evening gowns for a fraction of the cost.

TBDress is an online shopping platform that specializes in women’s fashion, specifically formalwear. The company claims to have more than 10 million product listings from its dedicated factory, and it sells apparel items at wholesale prices to shoppers in more than 230 countries.

This website offers steep discounts compared to other retailers with its direct-to-consumer model, but are the clothes good enough quality to justify the cost savings? Read our analysis here to determine if it’s worth the risk to shop at TBDress.

Pros: Cons:
  • Some shoppers scored great deals
  • Slow shipping time
  • Refund policy not always honored
  • Unpredictable quality
  • Not true to size

Average Cost for TBDress Apparel

The cost per item on TBDress varies considerably, but most are significantly lower than what you’d expect from other retailers. Wedding dresses are priced between $150–$300 each, while Wedding Wire states that the average cost in the US for a wedding dress is about $1,000.

Other formal dresses cost between $9.99 and $50. Most shirts, pants, bathing suits, athletic clothes, and other casual wear items are priced between $20–$35.

Also sold are a variety of men’s shirts and outerwear, priced between $20 to $150. Some products have reviews included with the listing, but most do not.

The site also sells shoes (priced between $30–$150), bags ($10–$100), wigs and extensions ($55–$225), and other accessories like jewelry, hats, scarves, watches, sunglasses and more. All items are sold under the TBDress brand without additional labeling.

What’s responsible for this lower pricing? The company isn’t overly transparent about where it sources its clothing, but the evidence online points to China. Similar to a site like Wish.com, TBDress seemingly works directly with factories to sell products directly, which cuts out the middleman and keeps costs low.

But as with Wish, this means that many of the items offered by TBDress are knockoffs of popular brands. This means you are paying for your low-cost purchase in other ways, including unpredictable quality and potentially slow shipping times.

TBDress VIP Program

It’s possible to join the TBDress VIP Program for extra saving and exclusive discounts. At present, there are three levels of membership available, determined by the amount you spend:

Bronze Silver Gold
Cumulative Amount $0.01–$300 $300–$2,000 $2,000+
Discount 1% off all orders 3% off all orders 6% off all orders
Other Benefits Monthly $5 VIP coupon Monthly $10 VIP coupon Monthly $20 VIP coupon, expedited shipping, 30 calendar days for returns

Every purchase qualifies for the VIP program, and the company will upgrade your membership based on your total spending history. You will be informed by email when you have a membership upgrade.

To stay in the program, you need to make a minimum of one purchase a year. Your membership level will be downgraded down to the next closest level if you don’t.

Return Policy

According to the company’s return policy, you can request an exchange or refund for any item you aren’t happy with within 30 days of receipt (wedding dresses, special occasion dresses, and wigs must be returned in 7 days).

You will need to return your purchase in like-new condition, and returns for the same item in multiple sizes or colors are subject to a 50% restocking fee. You should receive your refund within a few days of the successful return.

Analysis of Customer Reviews

After more than 200 reviews, TBDress is rated 1.7-stars here on HighYa, with just 18% of reviewers saying that they would recommend the brand to a friend. Trustpilot reviews have a similar sentiment, as they rated the company at 1.5-stars. Here’s our assessment on what they said.

Dresses Didn’t Look Like Pictures

A large number of customers weren’t happy with how their dresses looked. Some wrote that they were the wrong size, made from a different material than pictured, or not the expected color.

In some cases, the outfit listing didn’t show clear pictures from every angle, and shoppers were surprised what the clothes looked like from the back.

Some Shoppers Satisfied

Despite the overwhelmingly negative responses, some TBDress shoppers had only good things to say about the brand. They shared that the company came through on affordable dresses for special occasions and that they planned to be repeat customers for the longterm.

Long Delivery Times

One common complaint with TBDress is slow delivery times. Many users waited a month or more before receiving their order, and some stated that it never arrived at all.

Difficulty with Refunds

For the many customers left unsatisfied with their purchase, getting a refund was another complication. Some people wrote that the company refused to refund their full purchase and instead offered store credit or a lesser amount.

Many of these customers shared that they only got their money back after filing a fraudulent charge case with their credit card company.

Low Quality/ Knockoff Pieces

Dozens of TBDress customers report they are unhappy with how their clothes ended up looking. In a lot of cases, these reviewers wrote that the clothes they received were inferior and possibly knockoffs to what was advertised on the website.

Cheaper fabrics, unfinished hems, bad fits, and overly simple embellishments (if any) were common complaints.

Key Takeaways

Despite the gorgeous pictures online, most TBDress shoppers were left less than satisfied with their purchase. Expect that your clothes might look worse than in the promo pictures and that they might take a month or longer to arrive.

The Bottom Line

TBDress promises to save you money on gorgeous dresses, but this company might waste your time instead. A clear majority of customers are left unhappy with their orders, both because they take forever to arrive and because the quality was far below what they were expecting.

For this reason, we think TBDress might make sense for shoppers willing to take a gamble, but not for those seeking an outfit for a once in a lifetime occasion.

It might be worth risking a loss for a $20 cocktail dress, but we caution you against buying wedding dresses or other formal, time-sensitive attire from the site.

You might waste money, time, and emotional energy waiting for delayed delivery and then attempting to return an item that didn’t match your vision.


Read 211 TBdress Customer Reviews and Complaints

Write a Review
Average Customer Rating: 1.7
Rating Snapshot:
5 star: 30 4 star: 5 3 star: 3 2 star: 5 1 star:  168
Bottom Line: 18% would recommend it to a friend
Showing 1-11 of 211
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  • Complaint

    • By Tawana M.,
    • New York, NY,
    • Mar 24, 2020
    • Verified Reviewer

    I placed several orders, one on Feb 22nd and one on March 1st, I haven't received either. When I tried checking the order numbers, it says my order number and email don't exsist. Please look into this situation.

    Thank you.

    Bottom Line: No, I would not recommend this to a friend


  • Complaint

    • By Leroy H.,
    • Illinois,
    • Feb 6, 2020
    • Verified Reviewer

    This is a sham, scam, or whatever you want to call it. They take your money and you get no product. No one responds to messages or emails. The phone number is a recording. I've ordered my bank to put in an investigation to receive a refund.

    Bottom Line: No, I would not recommend this to a friend


  • No reply

    • By Terrilyn B.,
    • Michigan,
    • Jan 28, 2020
    • Verified Reviewer

    I ordered a shirt for my son, for his birthday. It still hasn't arrived. I tried to contact customer service, but to no avail.

    This company is very willing to take your money, but are unwilling to produce a product, unwilling to give you a date of arrival, and unwilling to communicate their intent.

    Never again will I order from this company or any other company like this.

    If they do deliver, I hope they won't do a bait and switch.

    Bottom Line: No, I would not recommend this to a friend


  • Such a DISAPPOINTMENT!

    • By Jessica A.,
    • Louisiana,
    • Jan 11, 2020
    • Verified Reviewer

    I ordered 2 dresses. Both $142 and change. It was meant to be my wedding dress. I received the dresses within a month this time which is ridiculous! The dresses in the pictures did not look like what was sent to me. Followed the chart sizes and yet didn't fit. Plus, I didn't like how they looked. So I tried reaching out to them. A few days later they finally replied saying it was past 7 days to be able to return and if I sent both dresses back a deduction of shipment would be made off my own refund money and only offer me $60. Also told me "It seems not a good idea to return them". Don't ever buy from them! SCAM ALERT.

    Bottom Line: No, I would not recommend this to a friend


  • Terrible customer service/communication

    • By Shivon B.,
    • Rochester, NY,
    • Dec 30, 2019
    • Verified Reviewer

    I do not recommend this company. They have terrible customer service. Also, it should not take 2 months for an order. They purposely delay your order to make you pay more money. They like to rip-off and take advantage of customers from the United States. They are TERRIBLE.

    Bottom Line: No, I would not recommend this to a friend


  • Missed delivery date

    • By Felix A.,
    • Pikesville, MD,
    • Dec 27, 2019
    • Verified Reviewer

    A month after my order nothing has been heard from these people despite promising to send my order latest by December 25, 2019.

    These guys, I don't know if they just start knitting up the clothes after they take your payment as if they never had those items.

    These orders were placed since November, imagine! What type of business model is this? Very annoying! At least you should not make a business promise only to leave them with the bad taste of your poor business attitude.

    Bottom Line: No, I would not recommend this to a friend


  • Horrible company!

    • By Kellie G.,
    • Denver, CO,
    • Dec 18, 2019
    • Verified Reviewer

    I ordered a pair of shoes that were marked at $51.00. Shoes I was hoping to wear for my wedding. The money was (not joking), instantly removed from my account. Three weeks passed and my order still had not been shipped. At that point, I realized this was a scam and I attempted to cancel my order. I was told it was canceled and my money would be refunded. My money was never returned. Please pay attention to these negative reviews because we are not lying! Please do not order from this company.

    Bottom Line: No, I would not recommend this to a friend


  • Buyer beware, fraudulent company

    • By Porscha P.,
    • Orlando, FL,
    • Dec 16, 2019
    • Verified Reviewer

    I bought 2 dresses and returned both dresses due to size and description issues. I followed the mail instructions and returned both dresses in the specified time. The company is refusing to refund my $58 and is claiming they only received one dress. I have proved through shipment receipt and weight of package returned that both dresses were sent. They are still refusing to give my refund and have offered me $10 and a discount on another purchase. I just want my full refund. I am now taking legal action.

    Bottom Line: No, I would not recommend this to a friend


  • Titanic of a dress

    • By Francee U.,
    • Memphis, TN,
    • Nov 19, 2019
    • Verified Reviewer

    Number one: the quality of this company's pictures do NOT represent the actual products.

    Number two: I ordered this dress on October 16. It arrived on November 16. That is unacceptable.

    The dress material is more of a see-thru "nightgown." It was described as a maxi dress with pearl buttons on the lantern sleeves. It was tea length and not a single pearl appeared on this mess of a dress. This company needs to be banned from existing in the dress BUSINESS. People! Don't be fool by this company pictures nor it's "low prices." It's a scam on an international scale.

    Bottom Line: No, I would not recommend this to a friend


  • Misleading products

    • By Claudette R.,
    • Hollywood, FL,
    • Oct 9, 2019
    • Verified Reviewer

    I also purchase two items from TBdress, neither one of them looks like the outfits on their website. The blouse does not fit and looks like a choir gown and the jumpsuit is too small/short and it is not the same.

    The product and quality of the materials are very very poor...This company is very misleading and a rip-off, do not waste your time and money...Do not order any products from TBdress, they are a bunch of thieves. I've learned my lesson. I sent them my complaint and no one has responded. I am heading out to the Post Office to send them back their items...

    Bottom Line: No, I would not recommend this to a friend


  • FRAUDULENT site! Scam!

    • By Anita G.,
    • Highland, CA,
    • Sep 13, 2019
    • Verified Reviewer

    Please do not purchase ANYTHING from this site, it’s all a scam! I purchased an outfit to wear at my son's wedding in October. I paid $153.45 for a joke of an outfit! The top's hole in which your head should fit is MAYBE big enough for a newborn! The pants are 5x too big! I ordered a size 4 and am a small person weighing in at 112.

    I have been emailing them for the past week and they are refusing to give me my money back saying that it was tailored for me yet it’s a standard size and no one came to my house and took measurements.

    Now they want to give me $40 to take this joke of an outfit to a seamstress!

    All this company needs to do is to continue to get a one time consumer and rip them off and that’s how they stay in business.

    They need to be put out of business! They use the fact that they are in China to take advantage of people everywhere because there is no way to get to them for any recourse.

    Please don’t take the chance and become another victim of there terrible scam!

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 211

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