About TBdress

If you’ve been searching for a dress but can’t justify the high prices from traditional retailers, TBdress may provide a solution. This company claims to provide superior wedding apparel, special occasion dresses, women’s clothing, accessories, and intimates, all at deeply discounted prices.

But when it comes down to it, is TBdress really offering the bargains they claim to? Let’s find out what the facts have to say.

TBdress Details

According to TBdress, they feature more than 10 million product listings from their factory, and their dresses are sold in more than 230 countries across the globe. As such, TBdress claims to offer hundreds of off-the-rack and custom dresses and clothing, all at very low prices. This includes the following categories:

  • Wedding Apparel – Wedding dresses, bridesmaid dresses, flower girl dresses, accessories, and more.
  • Special Occasion Dresses – Evening, prom, cocktail, Quinceanera, formal dresses, and more.
  • Women’s Clothing – Dresses, tops, pants, suits, and more.
  • Accessories – Bags, shoes, jewelry, and more.
  • Intimates – Lingerie, swimwear, sleepwear, costumes, and more.
  • TB Design – Exclusive dresses designed and manufactured by TBdress. These can be customized to suit your needs.

According to TBdress, they “take the hassle out of international trade” by making the purchasing process as quick and easy as possible, and to support their products with a team of dedicated and knowledgeable customer service reps (we’ll explore this more in the Bottom Line section).

TBdress Pricing & Refund Policy

TB dress is free to join, and their products range in price from just a few dollars, to hundreds of dollars.

Some specially marked items come with free shipping, and for those that don’t, Standard and Expedited shipping is available. For these shipping methods, costs are based on the item(s) you purchase and your location, although you can estimate shipping charges beforehand by entering your country.

TBdress offers a 7-day refund policy for existing (e.g. non-custom) products, which begins from the date your package arrives. For custom dresses, TBdress’s refund policy depends wholly on how long of a time period exists between when you placed your order and when you cancelled it. For full details, be sure to read the company’s Order Cancellation page.

Since TBdress items are shipped from overseas, additional customs taxes may apply to your shipment.

TBdress VIP Membership

TBdress offers each member the opportunity to earn rewards based on the amount they purchase:

  • Bronze – Spend between $0.01 and $300 and receive 1% off each purchase, in addition to a $5 monthly VIP coupon.
  • Silver – Spend between $300 and $2,000 and receive 3% off each purchase, in addition to a $10 monthly VIP coupon.
  • Gold – Spend between more than $2,000 and receive 6% off each purchase, in addition to a $20 monthly VIP coupon.

What Do Other Consumers Have to Say About TBdress?

TBdress’s US office is based in San Jose, CA, although it appears that most of their clothing is manufactured in China. The company holds an F rating with the Better Business Bureau, based on just 16 closed complaints over the past three years, none of which they’ve responded to. In fact, the BBB has issued an alert against the company due to its habit of sending incorrect items, poor quality products, and problems obtaining refunds.

Outside of the BBB, TBdress appears to have an almost wholly negative reputation, with the most common complaints citing poor customer service, low-quality products, very long (>1 month) shipping times, difficulty processing returns, incorrect sizing, and that the pictures displayed on the company’s website are not representative of the items they actually sell to customers. This is in stark contrast to the mostly positive reviews on their website, which has led some customers to allege that the company filters reviews before posting them.

What’s the Bottom Line About TBdress?

Keeping in mind the ultra-low prices featured on the TBdress website, should you purchase your next dress from them? Probably not, and here’s why:

The vast majority of customers who have purchased clothing through TBdress appear to have been dissatisfied, and claim that their products are very low quality, they’re often not sized correctly, and that what you ultimately receive may be very different from what was advertised on their website. To add insult to injury, it appears that TBdress also has a reputation for extremely long shipping times, often lasting one month or longer. In fact, we read several customer reviews claiming that they had been waiting three months with nothing to show.

Because of this, it appears that TBdress receives a lot of returns, but not without putting customers “through the wringer” first. This is because hundreds of customers have complained about extremely poor customer service and extraordinary difficulty actually processing a return.

Bottom line: Based on TBdress’s very low online reputation, as well as their poor rating with the Better Business Bureau, we’d recommend not being drawn in by their ultra-low prices. As is often the case, you get what you pay for, and it appears that TBdress is no different.

Read Next: Don’t Fall for a Designer Knock Off Prom or Wedding Dress Scam

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98 Consumer Reviews for TBdress

Average Consumer Rating: 2.0
Rating Snapshot:
5 star: 19 4 star: 5 3 star: 2 2 star: 1 1 star:  71
Bottom Line: 27% would recommend it to a friend
Showing 1-11 of 98
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  • False advertising

    I ordered a coat and paid for expedited shipping (2-5 days) and did not receive my coat within that timeframe. When I email customer service for a refund of the extra shipping costs, they refused.

    Bottom Line: No, I would not recommend this to a friend

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  • Beautiful coat

    • Iowa,
    • Nov 17, 2017
    • Verified Reviewer

    I love the coat, and they have beyond beautiful and classy clothing. I am delighted with this made-to-measure dress. Excellent fit and the dress looks even better than the picture. It was delivered in excellent condition. I am seriously thinking of getting another copy in a different color early next year.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Do not buy!

    We bought a dress for my daughter as a bridesmaid dress for her sister's wedding. It took two months to get here. Then, although my daughter is a size 6, we ordered a size 8 to be sure it would fit, but it was still WAY too small. My daughter said it was super uncomfortable even if it had fit.

    In order to return, you have to email customer service to get a return address. I have emailed five times so far, and still no address. They told me to get it altered or give the dress as a gift. If they don't have a return policy, they should say there is no return policy.

    SCAM. Do not buy from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful
    Updated review

    Sandals finally arrived.

    • Melbourne, Victoria, Australia,
    • Nov 4, 2017
    • Verified Reviewer

    Yes, after a long wait, the sandals have arrived. So I guess it is just a slow process in delivery. So I am very grateful that they finally arrived. Thanks TBdress, but you must pick up on the long delay in waiting for these products.

    Bottom Line: No, I would not recommend this to a friend

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    • Previous review
    • Oct 31, 2017

    Waiting and waiting on a delivery

    I bought a pair of sandals five weeks ago and am still waiting. Sent an email and am still waiting on a reply. Anyone else waiting? A big disappointment. They were sequins elastic band plain slingback, with a little owl at the toe. I lost the tracking number.

    (read moreread less...)

  • 0 out 7 people found this review helpful

    Great site! Outstanding experience.

    This is about the third time I have ordered from this great site, and the experience I've heard so far is really awesome and sweet. Their delivery time was so quick and their fashion styles were superb. I will try all my possible best to make sure that this is the place where all my family and friends will shop at. Their service is simply top notch, the quality of their clothes are very good, the colors are unique as well, and the fabrics superb. I would highly recommend.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 6 people found this review helpful

    Awful

    • Massachusetts,
    • Nov 2, 2017
    • Verified Reviewer

    I ordered a dress and paid $100. When it arrived, it had no tags and was missing fabric. It was not what was pictured on the website. I contacted the customer service, and they refused to return the item because they claim they don't have it in stock and that the items are made when ordered. And then they had the nerve to say they would give me a credit of $15. I will NEVER order from them again!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 4 people found this review helpful

    Great dress!

    • Cambridgeshire, United Kingdom,
    • Oct 31, 2017
    • Verified Reviewer

    I ordered this dress for my mum for a wedding. I was really worried because I didn't know what to expect! The dress came very fast and I was so happy after opening the package. I got just what is on the display. I just keep ordering, and I am now a big fan of TBdress.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 3 people found this review helpful

    A pleasure to do business!

    I purchased several items from TBdress, which are of good quality, but my review is about the service. I was very surprised to find that each time I contacted them, they replied very timeously (thank you Sherry). They always had my paperwork and order detail available, had it not been for the slow South African post office service, this would have been a painless transaction. TBdress has been wonderful - thank you.

    When you order don't use economy, pay a little extra and request a speedier delivery service.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    Do not waste your money!

    • United Kingdom,
    • Oct 29, 2017
    • Verified Reviewer

    Don't be fooled by the cheap prices on this website. I ordered two months ago and still have not received the dresses. I am still chasing them to refund my money and still haven't been paid. Be warned.

    After escalating to PayPal for a refund, they have sent me a tracking number that doesn't work. Also, they claimed one dress was out of stock. I have sent several emails to them for a refund but am still waiting.

    Be careful.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    It was excellent

    • Bosnia and Herzegovina,
    • Oct 25, 2017
    • Verified Reviewer

    For this company, I have only words of praise. I'm simply delighted with their products. I ordered a very modern dress, and I did not wait long to take it into my own hands. The material was fantastic. Appearance and sizes are as they are in the picture. To me, the most important and probably to others is that prices are very affordable. I think I'll be your buyer again. Thanks TBdress.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Love my dress!

    • Yardley, PA,
    • Oct 20, 2017
    • Verified Reviewer

    I received my wedding dress that I ordered from TBdress a day early! It was exactly what I expected and besides needing to be hemmed, fit perfect. Definitely go by their sizing chart because normally I wear a sizes 18w, but by their chart, I needed a 24w. I would definitely recommend TBdress and order from them again myself.

    Bottom Line: Yes, I would recommend this to a friend

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