About Tradesy

Keeping on point with new trends and fluctuating post-holiday waistlines can be a pricey endeavor. There’s also the ubiquitous New Year’s closet overhaul that often sees a cringe-inducing amount of “never-worns” pile up for donation.

But what if you don’t want to shell out for brand new digs or feel like eating the cost of one too many purchases that didn’t work out?

Tradesy aims to take the hassle and guesswork out of both clearing out your closet, and acquiring new items, with a streamlined sales process, shipping assistance, and a Tradesy promise.

What’s a Peer-to-Peer Marketplace?

Where an online search might typically bring you to a shop, business, or professional seller, peer-to-peer marketplaces connect regular folks like you and me, to buy and sell stuff!

The marketplace may sound revolutionary, but really these sites are a lot like a tiny Ebay – of course there’s no bidding – but the benefit of Tradesy is that it connects shoppers and sellers of a very specific market: gently-used and high-quality women’s fashion.

Unlike online consignment shops that buy your items directly, Tradesy’s service keeps your items at home and without hassle until a shopper has purchased something you offer.

How Tradesy Works

Tradesy.com appeals to both buyers and sellers.

For buyers, it’s quite easy: Visit www.tradesy.com and peruse the hundreds of items. There’s no shortage of categories to look at, and an Editor’s Picks section is available for those who want a little extra on-trend inspiration.

The site also offers some extensive filters to help you pinpoint exactly what you’re looking for in their extensive inventory. You can filter your search by:

  • Color, size & brand
  • Tags from luxury to “cheap & chic”
  • Discount percentage
  • Availability (that seems like a given)
  • and Condition

Because buyers might be cautious about the unorthodox approach to shopping second hand, Tradesy offers a few benefits:

  • Free shipping & returns
  • Secure Paypal payments
  • Free shipping insurance & verification
  • Protection from designer knock-offs (and the promise of a full refund if something is found to be fake.)

For sellers, the Tradesy process is made to sound equally appealing. Anyone who’s ever tried to make cash off a few items on Ebay could wax begrudgingly about the process of uploading pictures, writing descriptions, answering questions, and then schlepping it all to the post office.

Instead, Tradesy streamlines selling into a few steps:

  1. Pick items to sell
  2. Take a few photos (they clean up the pics to make them sell-worthy)
  3. Price items (with the help of their suggestions) and list!

All the hard work is taken care of by Tradesy, who in return takes a 9% commission off of each sale. What does that 9% buy you?

  • Simplified Paypal payment processing (there is a 2.9% fee) that allows you to withdraw the cash straight to your bank account or debit card
  • Pre-paid shipping kits that include all the wrapping. You just drop the item in, and off it goes.
  • Hands-off returns assistance: Tradesy accepts any unwanted items back from the buyer and evaluates them to ensure no additional damage (excluding wedding dresses.)

Tradesy also offers Help & Support and a Tradesy Promise to make sure every transaction is smooth.

Gee, That Sounds Great!

Until you read some reviews, that is.

Some of the first to pop up in a search might not be the most magnanimous, as their from a site called “PissedConsumer.com”, but after a quick read of the 68 negative reviews of Tradesy, you get the feeling there might be something fishy going on. Common complaints were as follows:

Unfair treatment of sellers: This ranges from sellers being subjected to ongoing questioning from prospective buyers and accusations that their items are fake, to several tales of accounts being shut down with no warning from Tradesy:

“I'm still receiving emails from buyer wanting to know where there items are and why i'm not responding. They haven't bothered to respond to me or refund customers! I'm out several hundred dollars in shipped out product they have not reimbursed me for and they refuse to answer any of my emails.” (Source)

Terrible customer service is another common complaint in the negative reviews. While the original reason for trouble may vary, reading comments of unanswered emails and locked-accounts makes you very wary of signing up for Tradesy:

“I wrote several emails and they still haven't responded for over a week. I asked when my account would be reinstated and no response. It is unacceptable to shut someone's account down without notifying them and without a good and legal reason.” (Source)

Finally, sellers who have been shut out of their accounts without a warning or response from customer service, appear to be at risk of losing all of the funds accumulated in their account from sales:

“This website is a SCAM!I was on there for a year buying and selling.

I logged into my account and it all my info was gone. All my sales cancelled. The money in my account gone. No email, no explanation, no ethics. Account suspended. Completely unprofessional. I will never do business with this company again. It is a ripoff.

Thieves. I will be sure to spread the word and do magazine reviews of how horrible of a company you are. Unprofessional. They stole my money and kept their percentage as well.” (Source)

Another concern is inflated shipping costs: One seller remarked that after listing her high-end bag for upwards of $1700, Tradesy added a shipping cost of $132 – which is remarkable high. An additional concern is that no where on their site do they explain shipping costs. (Source)

As I dug deeper to try and find positive reviews for Tradesy, something else became evident: The online business used to go by another name. What was once a bridal-reselling shop called the Recycled Bride has now been rebranded into the all-encompassing clothing-reseller site Tradesy.

I also found that Tradesy has 21 complaints with the Better Business Bureau.

Final Thoughts on Tradesy.com

With my own over-flowing closet to consider, I’ve kept an eye on peer-to-peer retailers for some time to find one that might be the right fit for my items.

And while I can always understand a few unhappy remarks about customer service, I find the idea that accounts in with funds earned from selling items, were locked down without warning or checks issued, to be absolutely off-putting. There may be two sides to that story (or the several stories) but it doesn’t seem worth the risk.

Additionally, being currently in the market for some spiffed-up active wear, I decided to cost-compare, and wow! Not sure if it’s their inflated shipping, or simply delusional prices set by independent sellers, but there was no difference in cost between buying Tradesy and shopping brand new for the brands I checked out.

If you’re searching for something that’s been sold out and only available on Tradesy, it might be worth the chance; but with that many negative reviews, I’d likely look elsewhere.

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Read 58 Tradesy Customer Reviews and Complaints

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Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 3 4 star: 0 3 star: 1 2 star: 1 1 star:  53
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 58
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  • 1 out 1 people found this review helpful

    Worst resell site out here!

    • New York City, NY,
    • May 6, 2019
    • Verified Reviewer

    Tradesy started out as a sweet small startup...cute idea/ take off of eBay. But in the past decade, they have gotten worse and worse and now we all just need to stop using them! Especially with ALL the other reputable sites out there! I mean there's everything from old faithful eBay, to endless amounts of apps to post, sell, trade your stuff instantly - without some thieves trying steel 20% of it - for nothing! I mean, as if it wasn't bad enough when they changed their fees to 20% plus the 3% if you actually want to withdraw your money and not spend it on Tradesy! But they supposedly tried to justify this by saying they take care of all returns for the sellers and authenticate for the buyer...but they have apparently changed that too!

    I just read some fellow seller reviews and I almost couldn't believe what I was reading, but then, it is the next logical step for someone trying to kill their company. But seriously, they actually do encourage people to returns items (because it's nothing to Tradesy - they only refund in site credits), but if they are going to encourage returns and then force sellers to accept - what is the point of posting anything for sale on their site!? They are working against all sellers! No other site encourages returns like they do. Every other site it's an "in case of emergency" clause - if the buyer doesn't receive what they ordered for instance. But not just for fun! Tradesy is done! We all, especially sellers need to move back to eBay, or Poshmark, or any of the trading/selling apps in our phones- there's a ton, take a look! And get the word out and let's move on and put this piece of crap company out of business completely!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    SCAM - no seller protection, avoid for anything over $40

    Avoid Tradesy at all cost! It has gotten worse than Craigslist (and that says something). Some of you know, I am a bit obsessed with collecting wristwatches, and have been buying/selling them for fun on Tradesy for a few years (as well as other websites). The main reason I chose to use their service was because they promise seller protection. After two years of using them, I was scammed by somebody (still not sure if Tradesy messed up or the buyer), but long story short, the buyer returned the watch to Tradesy, who then promptly decided to withdraw substantial money from my bank account, without informing me. Reason sited: your listing was not properly described. The person (or Tradesy) clearly, took the watch bracelets, and sent back the watch to me in non-working order. Tradesy then explained that they have no proof of what I sent, or how accurately I described it, and there is a discrepancy between the heading, text, and pictures. After taking 19% commission for two years plus 3% for convenience fee and making at least $3k of me, when it comes to protecting the sellers (based on who your whole business is based), you choose to just cop out? They offered to send me "40 dollars" after somebody had broken the watch and stole the bracelet...

    If you are ever looking to sell something that costs more than $40 on their platform, don't. They don't care about their customers and offer no real protection. Even when I send the VIDEO/PICTURES of what I provided, they still don't care? I am not sure how a business like this can survive, but at least don't risk getting scammed and avoid at all cost. This is the first time since Facebook was created, I post a message like this to warn people, but please, be careful and tell your friends. Don't buy/sell on there, since there is NO actual protection. PLEASE SHARE with your network - companies should NOT be allowed to miss treat the customers who keep them in business.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Worst company ever

    • New York,
    • Apr 7, 2019
    • Verified Reviewer

    I sold a coat on 2/17/19. It was in like in new condition with multiple photos in the listing showing it’s a con, I only wore it twice previously. It was delivered on 2/23/19 and per Tradesy policy, the buyer has four days to request a return. My funds were released to me on 3/8/19, ten business days after the completed transaction. So today, 4/3/19, I receive an email that my coat was being returned to me due to stains that were disclosed. So they violated their own policies and took money from my account, basically allowing a scammer to damage my item and they took the return more than a month later. I've sold about $6k in merchandise previously but never again. All my listings are pulled and I’ll give my stuff away before I use Tradesy again.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Tradesy is a complete scam. Sellers and buyers should stay away.

    • Boston, MA,
    • Feb 19, 2019
    • Verified Reviewer

    I have sold around 20 items on Tradesy over a period of two years. I was very loyal to Tradesy until I sold my most recent item, a bag I paid over $1000 for a few years back, and listed it on Tradesy for $380. The buyer requested a return the next day, stating the bag was misrepresented, and I got the bag back from Tradesy completely destroyed. The hardware was ripped out, seams were ripped apart, and I complained to Tradesy saying I did not inflict this additional damage to the bag. They told me they can't do anything about it, so at the end of the day, I was left with the bag (completely worthless) and no pay, no compensation, no credit, no remorse, nothing. I was essentially robbed of the $380 from Tradesy.

    Don't use Tradesy unless you don't mind having your items destroyed by buyers to trigger a return and having an incompetent returns team look the other way whenever it's convenient for them. Real classy company.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 6 people found this review helpful

    Fast, trustworthy site

    • New York, NY,
    • Feb 12, 2019
    • Verified Reviewer

    I love Tradesy! I've purchased two Chanel handbags, a gorgeous authentic pearl necklace, Louis Vuitton wallet, Tory Burch shoes, the list goes on. I have never had a problem. All items have been authentic and beautiful! Keep up the good work Tradesy!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Tradesy allows buyers to be ripped off

    • California,
    • Feb 6, 2019
    • Verified Reviewer

    I purchased a pair of CL Pigalle Follies on Tradesy only to find out a week later that they were actually "regular" Pigalles. I contacted both Tradesy as well as the seller asking for a refund. The seller acknowledged that they "might" not have been actual Pigalle Follies, claiming she didn't know, but at least saying I could return them to Tradesy for a refund. Tradesy on the other hand swiftly referred to the 4-day window for returns (which in itself is a scam, there should be no expiration date for the right to return an item that was not what was listed!). But wait, it gets better - they actually had the nerve to invite me to sell the shoes again on their website, but not without reminding me explicitly TO LIST THEM CORRECTLY! This entire experience reminds me of a money-making scheme that is popping up in various places: bring people together, charge a fee, but stay out of disputes and don't hold anyone responsible for any damages incurred - just like companies like Airbnb. The one big problem with that is that they do not care at all about their customers - on either side.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    No seller protection or loyalty

    • East Rutherford, NJ,
    • Nov 12, 2018
    • Verified Reviewer

    I was scammed by a buyer. I have had an account for over three years, flawless record, and Tradesy got a nice commission over the three-year span. I sold a black velvet Adidas jogger for $300, set brand new, with tags. The buyer kept my new beautiful jogger and sent me back an old worn velour jogger with sagging hips, it had been worn that much. I supplied the receipt to Tradesy for the outfit to show that was the outfit I sent, I went through many emails to locate this, but it did not matter, they took my money and gave it back to the scam artist. I am closing my account and not looking back. If enough people get fed up, it will start to affect them, and their constant spike in fees. No more working for the company store, I am out.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Tradesy sells fakes

    • Palm Springs, CA,
    • Nov 11, 2018
    • Verified Reviewer

    This is a warning for anyone who shops on Tradesy; please send your bags in to be personally authenticated by Tradesy. Twice I purchased handbags that were not authentic, and I only found out after I attempted to sell the bags and the authentication company had the bags in their hands that they were fake. Tradesy claims that their handbags are authentic 99.7% of the time, yet they use a computer system to detect this. During "pending trust review," a computerized system is looking at the photos, not a person. It is disgusting that people sell fake handbags for an authentic handbag price and Tradesy allows this by not having a trustworthy way of authenticating the bags before they go out to the buyer. I have lost out on time, money for authentication and dealt with the embarrassment of carrying a handbag that was not authentic when I was "99.7 % guaranteed" it was authentic.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Sellers get ripped off

    • Florida,
    • Oct 15, 2018
    • Verified Reviewer

    Sellers beware. A buyer can return damaged goods weeks after purchasing. The 4-day return process is BULL. They will throw you under the bus and they charge higher fees. Don't believe the customer service rep - lies, lies, lies. A true RIP OFF!

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    No protection for buyer

    • New Orleans, LA,
    • Oct 14, 2018
    • Verified Reviewer

    Do not use Tradesy. I attempted to sell a pair of Christian Louboutins that I purchased from Neiman Marcus. The shoes were sent in barely worn condition, along with the box with original stickers and duster bag. The buyer claimed that they were fraudulent, which I would have been fine with but upon return, the shoes had obviously been worn, were missing the gel insoles I had shipped the shoes with, and original price tag sticker had been removed from the box. Tradesy's "solution" was to offer me a $30 credit. I have filed a claim with the Better Business Bureau, but I doubt it will lead anywhere. I do not suggest using this service, and have had much better experiences with The RealReal, who purchase your item directly from you and manage all sales themselves. They do take a bigger cut, but I would've preferred that then the to have dealt with this horrendous experience.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Do not sell on this site!

    • New York, NY,
    • Oct 12, 2018
    • Verified Reviewer

    Tradesy is a total rip-off for sellers. On top of charging 20% of the selling price, they also charge you another 2.9% just to transfer your profits to the bank. It’s been three weeks since my item was delivered to the buyer and I still do not have the money in my bank account. I will never sell on this site again. I will stick to Poshmark!

    Bottom Line: No, I would not recommend this to a friend

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