I am most disappointed with the ethics of this company. I purchased what I thought was a well-made sweater for my 92-year-old grandmother for Christmas and mailed it to her in New Jersey (I am in California).
When she went to put it on last week, she noticed that a 4-inch seam on the shoulder was not sewn. I reached out to StyleWe via email asking for an exchange, which was well within the 30-day window from Christmas. I was told that under no circumstance will they accept anything past 30 days from the purchase date (which was in early December). I tried to explain the situation, with the only purpose being an exact item exchange, however, I heard back from five different customer service reps answering my inquiry and all stating that they will not help us.
I'm shocked! Apparently, they do not stand behind their product and obviously offer zero consideration to help their clients. SHAMEFUL.
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
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Company Response from StyleWe
Dear Leanne,
I'm sorry to hear that you had a bad experience with your orders.The items can be returned within 30 days since the delivery date (except for final sale items and swimwear). We appreciate your feedback, and we are working on making our return policy more flexible and easier. If you have any question, feel free to email us at services@stylewe.com, and we will reply to you as soon as possible. You can also just talk to our live person through our live chat window.
Best regards,
StyleWe.