Everything was awesome; good car, good price, easy to use, and quick weekend delivery. I recommended Carvana to a lot of friends. Now I wish I hadn't.
I bought the car in early November of 2016 and I STILL don't have my Ohio license plates four months later! When I call, they just keep blowing me off with "We've sent everything to our third party company," like that makes it okay. Now my bank is threatening to raise the rates on my loan because they still haven't received confirmation that they are the lien-holder from Ohio.
At that point, I'll find an attorney, although I'm sure there's the usual "Binding Arbitration" clause in the contract. Bottom line, don't do it outside of their home-state of Georgia because they really don't have that part together yet, and it may cost you in the long run.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us with some feedback regarding your Carvana experience.
While we are happy to hear you enjoyed several aspects of our process, we regret that the entire experience fell short of perfect. Ohio is one of our newer states we are operating in, however, that is not an excuse for the delays you encountered. After reviewing your account, it does appear we ran into some issues with obtaining all of the proper paperwork to process your registration. We strive for transparency with our customers, so we should have done a better job at communicating the situation with you. We are sincerely sorry for this lapse in communication. We are happy to report that your registration has been completed and sent out to you as of February 15th.
Again, we are so sorry for the delays and how it affected your experience. If there is anything we can do to help repair this relationship, please don’t hesitate to reach out to us at 800-333-4554. Thank you for choosing Carvana!