MGibbons
FloridaMember since March 2017

Reviews (1)


    • Mar 10, 2017
    • Verified Reviewer

    Carvana

    My Carvana experience

    Overall Experience:

    I just recently purchase a certified pre-owned car from Carvana and would definitely do it again. My credit is not the best (not the worst either, but still) and the only places willing to work with me near where I live wanted large down payments and high APR on older model cars that were sold as is.

    I have utilized these types of dealers in the past. They are friendly and eager to "get you into your new car," but once you sign the papers, they love to give you the line, "once you leave our lot if the car breaks in half, well then, both halves are yours." I swear, over the past 20 years I've heard that same line several times. And you get to pay them a dealer fee for that humor.

    So fast forward to Carvana. I came across it and thought to myself that it seemed somewhat shady, but after a few months of reading reviews and checking out dealers near me, I went ahead and started seriously looking at their inventory (which by the way is HUGE). The cars are viewable, almost if not better than in person. The biggest difference is that you can look without any high-pressure salesmen rushing you around. You can't take as much time as you want to browse from bed while comfy in your pajamas. Which is also how I began the purchase of my Carvana car; in my pajamas.

    I purchased a 2015 GMC Terrain for about $4k less than my local dealership was offering theirs and about 20k fewer miles. And a lower APR translates into much lower monthly payments. And there is no dealer fee. I was smitten with my choice. However, I was still anxious over the whole delivery process. I'm in Florida, and the car was in Atlanta, GA. Carvana offered to pay my airfare (up to $200) to fly in and drive the car home. Yea, no. I don't like planes. So they would have to deliver (for a free).

    Now, buying a car without driving it was the biggest hurdle for me personally, but once they deliver the car, the delivery person waits after delivery so you can test drive it (I mention the seven-day trial below). If you don't like it, then you don't keep it. They simply load it up and take it away. However, all cars are inspected and have to meet a high standard just to be offered for sale. All purchases come with a 100-day bumper to bumper warranty on top of any manufacturer warranty that may still be in place (for me that was a winning point because if it splits in half than they would fix LOL).

    Concerning my purchase, there was a hiccup or two during delivery, but the Carvana representative kept me updated and was so eager to apologize and make it right. They even discounted the price of the car by $250 just for being inconvenienced. Also, keep in mind, they worked hard to make me happy before I even paid a single penny. I'm driving my car today, day one after delivery, and my down payment still hasn't been processed yet. They give you seven days to decide if you still want the car, so it's like a seven-day test drive.

    When the delivery man showed up with my car, I was surprised at not being surprised by the condition of the car. There were no extra little dings or scratches from a delivery that one might expect. It was perfect. It even had a full tank of gas. Nice. To top it off The delivery man gave me a goodie bag that included a Visa gift card and an Amazon Echo.

    I have to say; I am so happy with my experience with this company and I couldn't wait to leave a review.

    Bottom Line: Yes, I would recommend this to a friend

    10 people found it helpful

    Link to this Review
    • Mar 14, 2017

      Company Response from Carvana

      Thank you so much for your wonderful review! As a growing company, your feedback is greatly appreciated and very important to us. We are so pleased that you enjoyed our unique process. We aim to provide a stress-free car buying experience, and we are so glad to hear that we exceeded your expectations. If you have any additional feedback that you would like to provide, please feel free to give our Customer Advocates a call at 800-333-4554. Welcome to the higher state of car buying!


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