Since my first experience with Carvana a year and a half ago I know of and referred a total of five other individuals to Carvana. The experiences they had rated from good to great. The only problems ever experienced were delayed delivery, small discrepancies in listing online and actual car and quality of detailing. Their customer service is hands down fantastic. It's the only way, in my opinion, to buy a used car.
Their seven-day return policy is exactly as they state. One of the people I referred returned the first car. They delivered her second car and picked up the first one in the same transaction. It went smoothly and everyone I know who purchased is happy with their auto.
Bottom Line: Yes, I would recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from Carvana
Thank you so much for your wonderful review! As a growing company, your feedback is greatly appreciated and very important to us. We aim to provide a stress-free and transparent car buying experience. We are so glad to hear that we exceeded your expectations. If you have any additional feedback that you would like to provide, please feel free to give our customer advocates a call at 1-800-333-4554. Welcome to the higher state of car buying!