I reached out to the CEO after searching for his contact information. He called me and emailed me back. He justified my complaint and said they are working towards fixing all of the issues I brought to their attention.
The bottom line is, I do not have to pay anything extra, and I can continue as I was doing before the changes on their end become official. I was impressed that he got back to me. The company has it right in corporate, they just need to make some changes in customer service, which he assured me they would do.
Despite my complaints, the overall process of completing the loan and receiving the money is phenomenal. Many companies would have completely ignored my complaints because "policy is policy." Bill Parker took the time to listen and understand that each customer's concerns really mean something. Thanks Bill!
Bottom Line: Yes, I would recommend this to a friend
8 people found it helpful
Link to this ReviewHorrible customer service, no access to management for complaints, fees associated with making bi-weekly payments, fee every time you make a payment by check, no partial payment options, no desire to assist you in making it convenient to pay off your loan. I could go on and on, but suffice it to say that if I could go back I wouldn't do business! I will have to pay nearly $600 extra because I don't want the automatic withdrawal payment method and instead choose to pay bi-weekly.
I was told there are no employees above the team leader (Brittani) that I spoke with to whom I could voice my concerns. "We're a small company." "We're a new company." Trust me, you will be a short-lived company based on your policies. If I could give a negative star, I would.
