Reviews (1)

I have ordered from Wish.com twice before and spent quite a bit of money and was pretty satisfied with what I received. However, I recently attempted to place another fairly large order and got a notification that my payment would not go through because my account has been blocked due to possible fraudulent activity, and that I needed to contact customer service in order to remove the block and prove authenticity that I was who I am. This made no sense to me whatsoever, especially when I attempted to pay through PayPal, which is a completely separate entity and it still took me back to a notice stating I needed to send in a picture of the credit card I used to pay, and a photo ID with my name on it.

I tried calling the number listed on the site, and all he did was tell me to send in an email. I sent multiple emails and received multiple canned responses back, all auto sent. When I did finally receive a response from someone who seems to be an actual human, what they sent to me made no sense and did not answer my original questions. They just kept asking me to send in pictures of my ID with my name and then my credit card.

I have never experienced these types of requests from any vendor I've ever worked with, and it seems very sketchy to me, especially since there's no reason for this block to be put on my card at all. And I cannot get a straight answer from anyone. Very unprofessional.