Beverly Duchene
Las Vegas, NVMember since July 2017

Reviews (1)


    • Jul 7, 2017
    • Verified Reviewer

    Wish.com

    It used to be great, but not any longer

    Overall Experience:

    I discovered Wish.com just a year ago, and I went crazy ordering. The first three months I spent $900. And I hadn't slowed down too much until recently. I was very satisfied at first because they really did want to make the customer happy. If I said something didn't arrive, they wanted a picture of what I didn't get, but they'd give me a refund right away including the shipping. And I'd get a message telling me that they wanted me to be happy and they didn't want me to be inconvenienced by having to send the item back to China, or for me to be out any more money. So I should just keep the item and do with it whatever I wanted.

    I bought one pair of shoes I loved, name inside the shoe was Lemai, so I ordered quite a few more pairs not realizing there was another company, Akexiya, that sold shoes that looked just the same. But the A-company shoes were made smaller, so I couldn't even get them on. In the beginning, they didn't say what company you were ordering from. All the size charts were the same, so I wouldn't have known to order a larger size.

    Over the months I got other things I was unhappy with for one reason or another. Women's clothes are extremely small. But they were always quick to give me a refund. Maybe two months ago they started to offer things for free, you just pay shipping, which was no real deal because they just upped the shipping price. Then I found I had to click on a link to find out the shipping charge and it clued me into the fact that I could return anything within 30 days. So if the item was free, there was no refund, so why bother to return it?

    And it doesn't matter if the item if defective, or I guess broken, or item just doesn't work, they do not care one bit about the customer any longer. I say this because I bought a Samsung battery for my cell phone the beginning of June and it only worked for two days, and it wouldn't take a charge any longer. So I told them I wanted a refund and they said I had to send it back at my expense, and they would not refund the shipping I paid to have it sent to me either.

    And one other thing they used to have was an "order history page" so one could look up to see when something would be delivered, or for whatever reason. It's still in with their info about their site, but there are no such things now. When I typed in "order history," they just showed me a bunch of stuff, nothing I'd even looked at. Well, I went into the other room to get an order number, and I clicked Wish on my phone and low and behold, they made a liar out of me because there was a history page. Although it didn't go back very far.

    I had several things I had not received yet, so I was happy to see that page. Then I tried to take a picture of something they asked if I'd received and then I couldn't find the history page again. I kept clicking back and forth, and finally it came up, and I was able to ask for refunds which I couldn't have done without the history page. Again I tried the history page and couldn't get it at first, but finally, I was able to get the order number for the Samsung battery. The second number was for a dog necklace. I didn't have a problem with that item but just wanted to give you another order number.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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