I was going to buy a car from them in the beginning. I put my home address, and I told them where I wanted the car delivery (to my apartment because I was selling my house), the down payment was $800 down. My house sold, I put the apartment address on. When I got ready to get the car this week, they told me for the same car now the down payment will be $4,000 just because my address changed. That is crazy. They don't care and told me there is nothing that they can do.
Be very careful with this company. If you have one little thing changed, like the address, they will screw you on the down payment. I am going to a dealership.
Bottom Line: No, I would not recommend this to a friend
20 people found it helpful
Link to this ReviewI was going to buy a car from them. They told me that the down payment would be $800 down on the car that I was looking to buy but in a week. Later they told me that the down payment would be $4000 on the same car. I ask why and the answer that I got was because my address changed. I moved, and can you believe that it wasn't my job or my income, but for an address change? I never heard of a dealership or bank telling anyone that just because you move we are going to charge four times the down payment.
And no one would try to help me, everyone told me the same thing, "your address changed, nothing that we can do." So I will be going to other dealerships and will not buy a car from this place.
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
Link to this ReviewThank you for sharing details about your Carvana experience and bringing this matter to our attention. We are disappointed to hear you that you had a less than perfect experience with us. We are truly sorry. You are right in mentioning that an address change can sometimes affect the terms we are able to provide to our customers, as all information must remain consistent in our system.
However, the reason for your terms changing was due to the terms expiring, as well as selecting a higher priced vehicle. Carvana financing terms are good for 45 days, and we factor in your annual income, overall credit history, as well as the price of the vehicle.
We apologize if there was any poor communication from our team regarding this process. This is valuable feedback that has been passed along to the appropriate teams. Please contact us at 800-333-4554 if you have any further comments, questions, or concerns we can assist with.
Company Response from Carvana
Thank you for sharing details about your Carvana experience and bringing this matter to our attention. We are disappointed to hear you that you had a less than perfect experience with us. We are truly sorry. You are right in mentioning that an address change can sometimes affect the terms we are able to provide to our customers, as all information must remain consistent in our system.
However, the reason for your terms changing was due to the terms expiring, as well as selecting a higher priced vehicle. Carvana financing terms are good for 45 days, and we factor in your annual income, overall credit history, as well as the price of the vehicle.
We apologize if there was any poor communication from our team regarding this process. This is valuable feedback that has been passed along to the appropriate teams. Please contact us at 800-333-4554 if you have any further comments, questions, or concerns we can assist with.