Heather Sager
Carlsbad, CAMember since August 2017

Reviews (1)


    • Aug 21, 2017
    • Verified Reviewer

    Keranique

    Difficult to cancel. Had to pay $171 to get out of it.

    Overall Experience:

    One afternoon I saw an incredible commercial on TV regarding thinning hair and hair regrowth in women and what could be done about it. I have to admit I was hesitant but I called as the ad appeared to offer a free trial. I was excited to receive it and disappointed using it. I only used it for a few weeks so I really can't say that there was a great improvement. The shampoo and conditioner weren't any different than any other shampoo I've used. I received an email stating that I now owed $171 because I hadn't called them within the first 14 days to cancel if I didn't want the product. They also insist that you send your "free trial" back to them!

    I called the number they listed to try to rectify this only to be left on hold for over 45 minutes two times and gave up. The third day I got through right away and spoke to a young man. I could not get my money back and was charged right then and there the money they said I owed for a product that I thought was a free trial.

    Going online it appears that the product is much less than what they charged me. The young man offered me a bottle of their vitamins due to my disappointment in the whole process. I excepted it and excepted my fate of having to pay this ridiculous amount of money. This is a clever scam that does not work as far as I can tell. You will save money by simply using a good shampoo and Minoxidil, which you can purchase anywhere.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

    Link to this Review
    • Sep 7, 2017

      Company Response from Keranique, LLC

      Hi Heather,

      We are sorry to hear about the confusion with our 30-day risk-free trial offer. It is our goal for you to have a rewarding experience with our products and our service, which is why we offer a full 120-day money back guarantee from the date of receipt, to ensure that you are satisfied with the results that you are experiencing. Please email us at keranique@keranique.com to work together to find a suitable resolution.


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