I purchased a vehicle from Carvana on August 17th. The process was smooth, but my delivery got pushed back from the initial date due to transportation issues with Carvana. I did not make a fuss, as I do comprehend that things happen.
Well on Wednesday, September 15th, I turned my car on and the AC was pouring out heat, and as we know, Texas is hot! I took the car into the dealership, and I recall Dot telling me that Carvana comes with 100 days Limited Warranty (by the way, love her, she rocks!). I got a call from the dealership a few minutes ago informing me that they did find other issues with the car and they informed the representative that's handling the claim of all the other issues such as the oil leak and so forth well the warranty will not cover the cost of the leaks that's been there for some time per the dealer representative.
I am so disappointed that they sold me a car that has issues with no forewarning. I have recommended so many people to this company due to the easy-going process. My sister just bought a new SUV, and I have a couple of friends looking into making purchases. This one bad experience has tainted my perception of them. I love Dot and the easy-going process, however, if they know that their vehicles have issues, they need to please disclose that information, and not deceive their customers.
I would still recommend these guys to family and friends but tell them to approach with caution.
Bottom Line: Yes, I would recommend this to a friend
8 people found it helpful
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Company Response from Carvana
We want to thank you for reaching out regarding the issues you’ve been experiencing with your recent Carvana purchase. We are happy to see that you loved your delivery advocate, Dot, and the initial purchase process. But, we are deeply disappointed to hear that there were unexpected issues that were noticed with your vehicle.
Each vehicle goes through a rigorous 150-point inspection, as well as a pre-delivery inspection, to ensure all aspects of the vehicle are meeting our strict mechanical and safety standards. The air conditioning and oil leak is completely unacceptable and we sincerely apologize for all these inconveniences.
We appreciate your feedback, as we are always looking for ways to improve. We will be relaying all information to the appropriate departments regarding these issues. We are glad that our After Service Repair team is moving forward to fix the repairs on the vehicle for you.
Again, we sincerely apologize about this and thank you for being part of Carvana. If there is anything additional our team can do on your behalf to turn your experience around, please reach out to our Executive Resolution Specialists at 1.800.333.4554.