If you’re passionate about exploring the latest fashion and beauty trends, Wantable claims that their discovery commerce platform allows you to receive 4-5 full-size products each month, delivered directly to your door. In fact, the company claims that each box is specifically tailored to your tastes and preferences.
But do Wantable’s boxes really help you discover great products, and are they a good value? Let’s apply the facts and find out.
According to Wantable, their personalized boxes are handpicked by their in-house stylists to perfectly suit your tastes, and unlike Beauty Box 5, each box includes 4-5 full-size products (not samples) from “unique, specialty, and premium brands.” These boxes are available across three distinct categories:
- Makeup – Blush, eyeshadow, lipstick, eye and lip liner, and more.
- Accessories – Earrings, rings, bracelets, scarves, sunglasses, and more.
- Intimates – Bras, panties, socks, and more.
When you’re ready to join Wantable, the process works over 3 steps:
- Choose a category you’re interested in.
- Take a personal style quiz, which will help Wantable customize each box to suit your specific tastes and preferences (more about this below).
- Receive a personalized box, direct to your door.
To begin, you’ll first need to take one of Wantable’s quizzes, which will ask you several questions related to your personality and product preferences. After choosing a category, Wantable will display a set of images that you can rate based on “love” or “dislike.” As an example: For an accessories box, you’ll be shown images that fall within different categories, such as classic, glam, rock ‘n roll, boho, etc. While you can choose to not indicate your preference for as many items as you like, keep in mind that the more you items you indicate your preference for, the better Wantable will be able to customize your boxes.
After reviewing broad styles and categories, you’ll then be shown several sets of images related to specific items, such as sunglasses, rings, scarves, and more, which you’ll also need to either “love” or “dislike.” Finally, you’ll also be asked questions related to important details such as bracelet/ring sizing and hair length.
Once you reach the end of the quiz, Wantable will display the types of products you’ll receive based on your answers. If you’re not happy with the options at this point, you can retake the quiz to better dial in your preferences.
Once your boxes start arriving, you’ll find an information card inside that outlines details about each of the included products, such as their retail prices and information about the manufacturers, as well as a list of some of your most relevant preferences.
Wantable Pricing & Refund Policy
Wantable gives you the option to choose a monthly subscription for $36, or a single order for $40. As with all other discovery commerce sites, Wantable boxes are claimed to contain products that exceed the cost of what you’re paying.
If you’re dissatisfied with one of your Wantable boxes, you can send it back for a full, no-questions-asked refund. In order to begin the process, you’ll need to log into your account and click the Return Items button, at which point you’ll receive a prepaid return shipping label.
What Do Other Consumers Have to Say About Wantable?
Wantable was founded in 2012 by Jalem Getz, and is based out of Milwaukee, WI. The company holds an A- rating with the Better Business Bureau, with only one closed complaint over the past three years.
Online customer reviews about Wantable appear to be primarily positive, although some of the most common complaints we encountered cited high price when compared to similar sites, the potential to receive duplicate items in different boxes, and that some month’s boxes are better than others.
It should be noted that nearly every online review we read gave Wantable very high marks for customer service. The company appears to respond very quickly to their customers, and to work diligently to provide a solution to whatever problem you may be having.
What’s the Bottom Line About Wantable?
So should you sign up for Wantable’s beauty and fashion boxes? Based on our research, it appears the company offers a ton of customization for each of their boxes, to provide a lot of value compared to what you pay, and to be intensely focused on customer service. With this said, there are some things you should keep in mind prior to signing up:
First, you’ll only be able to contact Wantable through their email address, not through the telephone, which has the potential to create delays. However, it appears that the company responds very quickly to any customer correspondence, and to always be willing to help.
Next, one of the most common complaints we encountered cited high price when compared to the competition. However, many of these same reviews also claimed that they enjoyed the high level of customization provided by Wantable, although some complained that the items in their box were far out of line with their preferences.
Finally, one detailed review we encountered during our research claimed that Wantable is just a more expensive version of Ipsy. In fact, they even claimed that they received identical items from both companies, although in different months. So if you’re subscribed to both sites, this might be something you that you infrequently encounter.
I'm not impressed
I signed up for Wantable at the end of July. I was told that my box would be sent within 2 weeks. It wasn't. Didn't receive even an e-mail so I finally asked. The story was that they were waiting on items from the manufacturers and it would be sent soon, blah, blah, blah. I still didn't receive anything. Finally sent another e-mail and got the reply that they were sorry, this was a one time problem, etc. This Monday I finally received a tracking # that doesn't appear to work. I called the company yesterday and was told once there's a tracking # assigned, it's not their problem. Still nothing new today. I'll just tell you, my daughter is a member of Stitch Fix and loves it. I wanted to love Wantable but I'm not feeling it right now.
Bottom Line: No, I would not recommend this to a friendView all 1 commentsHide comments
Apr 4, 2016
Based on the writer reviewing the site. There is no phone number for customer service so it makes me wonder the validity of your comment. Then to mention a competitor kind of makes me skeptical to believe what your saying.
2 out 2 people found this review helpful
Same products with wrong colors for me.
I tried it for three months. It's like they don't read the online questionnaire. I don't like loose powder yet that's what they send me. When I complained, they sent me pressed in a color two shades darker than I could wear. I like matte shadows, they sent me a glittery one. I hate oranges and peaches in lipstick and they sent the ugliest bright orange lipstick I've ever seen. They also seem to have a run on Lord and Berry and Bodyography (one product they sent is discontinued by the line itself) as that's what I seem to get every month. I'm sure it's hard to decipher what people really like from a shot questionnaire but they haven't even been close on one item. So I am saying goodbye to the subscription. I'm sure it works for others but just not for me.
Bottom Line: No, I would not recommend this to a friend
3 out 4 people found this review helpful
I wouldn't recommend.
I have received better products with Ipsy for 10 bucks and Walmart for 5 bucks. I received products I noted that I didn't like, none of the products I love. $60 value to who? I haven't heard of any of the products I received. It's almost like the Julep Maven borderline scam- expensive product that they create, which they tell you it's worth a lot more than it actually is. If I'm paying that much for a subscription box, I better be getting mac or clinique.
Bottom Line: No, I would not recommend this to a friend