Because Market Reviews

Because Market

Overall Rating

4.4

60 Customer Reviews

Summary

Formerly known as Hexa Premium Briefs, The Because Market promises to sell their brand of men’s and women’s incontinence guards and briefs at lower prices than many national competitors.

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Customer Reviews

4.4 Stars out of 60 Reviews
5 Star:71% 4 Star:16% 3 Star:0% 2 Star:0% 1 Star:11%
87% Recommend This Company
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Posted on Dec 27, 2019

Great product

By Carol H., Starr, SC, Verified Reviewer

I got the trial order and tried all of them. Was not happy with what was on the market. The briefs are well made and durable. I have never had a problem with them charging my card and not getting the product. I can choose delivery dates at any time.

Now they offer Willow. I will try these too but the original product is great.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jan 26, 2020

Saves time

By George M., California, Verified Reviewer

I saw this online before but all I wanted was an easy way to buy underwear without going to Walgreens. This company delivers each month for a good price so I don't have to deal with the store clerks who don't know anything. I see some folks complaining about canceling - I didn't call to cancel but I did call once to change size and that was easy. I think Because is fine and saves time.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Mar 31, 2020

Great incontinence product for my husband's needs!

By Rose W., San Francisco, CA, Verified Reviewer

This is a review from my husband using Willow by Because underwear for men:

I can't thank this business enough for providing me with the support I need. I have tried many incontinence brands in the past, but Because seems to get it right on the dot from the fit to the material! When I chose the wrong amount in my trial pack, their customer service team went beyond my expectations in helping me correct my order in a timely manner and making sure the product I chose was correct for my lifestyle. I received my products in the mail fairly quickly. You guys have earned a happy and returning customer!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Mar 14, 2021

Great product and service

By Marie S., Seattle, WA, Verified Reviewer

Because has brought dignity to my Mom’s incontinence issues. The briefs are comfortable and very absorbent and wick the moisture away from her skin. We have enjoyed regular shipping schedules throughout the pandemic...although there are delays, we deal with these by ordering a little earlier.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality of product

Ease of ordering

Reasonably priced

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Incontinence

By Gaylia R., Fenwick, MI, Verified Reviewer

I suffer with incontinence and am not ready for the underwear. I have bought pads for incontinence from the store and they don't seem to work like the Because ones. I use the regular pads from Because and occasionally use the maximum ones but very seldom. I feel very confident that I can go places and not have to worry about leaking.

Thank you so much Because!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Pads that hold

Receive on a monthly basis

Comfortable and not bulky

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Because Market does it!

By Myrna T., Santa Barbara, CA, Verified Reviewer

Because Market promised me I would have daily and nightly protection for incontinence. They delivered.

I use both the daytime pads and nighttime diapers. Both are easy to use and provide excellent protection.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Because products are the best I’ve used

By Zola Dianne G., Hendersonvile, NC, Verified Reviewer

I have had a wonderful experience with Because products. I purchase the pull-up diapers, overnight pads, bags to keep them hidden and for cleanliness in the bathroom, and the spray for my personal hygiene.

One of the greatest things about this company is their customer service. No matter what an issue has been about, I have always been treated with respect and the problem has been taken care of.

I order the size I need and the fit is perfect. I’ve never had a defective product since using the products.

I love the fact that my order is boxed and shipped straight to my door without leaving home.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Products

Customer service

Shipping

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Because hits the mark

By Ross S., rossargo1001@gmail.com, Verified Reviewer

I have used Because for several years. They were clearly just a start-up outfit when I first started using their product. Now they have clearly grown into a much larger and sophisticated outfit.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Because prides itself on getting it right the first time, the staff are very well trained and courteous

Shipping is discreet and on time

Sales staff always try to sell you on more high profit item as they close the sale, but, all you have to do is say "no"

The current Covid crisis is delaying shipping somewhat

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

It's great not to worry

By Jeanne W., Portage, MI, Verified Reviewer

When I had too many pads you graciously postponed my order.

My delivery pads were so waterproof that I didn't have to worry about leaking. At the same time, they were comfortable and not bulky.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Very humane

Leak proof

Not bulky

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Absolutely the best thing to have in my life!

By Sherill E., Meridian, MS, Verified Reviewer

I get what I need, even when I change the order. I always get delivery on time. I'm never out of the ones I like! Being a handicapped, older woman, it's so nice to order and get things come straight to my door. Very friendly staff! Whoever talks to me has always been just as helpful and polite as anyone could ask for. Feeling very blessed to have Because!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Products

Timely delivery

Nice people to talk to

I'm just wishing the panties fit better

Wishing the strips hold longer

Helpful Review? 2 People Have Voted

Posted on Mar 14, 2021

Exceptional service!

By Diana C., Lancaster, CA, Verified Reviewer

My experience with the Because Market was extremely satisfying. I had to try several different styles to find the best for me. They were patient and worked with me. I am able to adjust the plan easily to my needs.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to contact both e-mail and phone

Very good customer relationships

Dependable

It took so long to get the right product

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Absolutely the best

By Sheryl B., Wichita Falls, TX, Verified Reviewer

I especially think that the customer service this company has is really great. They will do anything to help you find the best product for your needs.

I have tried several sizes and several of their products until I found the right ones for me. And the best thing is you can get samples of the underwear at no charge and no shipping costs.

The only problem I have is the fact that they use FedEx for shipping. FedEx always delivers several days after they give you the initial date. Last month it took thirteen days after the product was shipped. This month they were a day early. It makes it hard to know if you will run out. I have before and had to go buy more at the store.

However, I guess FedEx has nothing to do with the product and it is absolutely the best you will find. You won't be disappointed with Because!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service

Convenience of shopping at home

Great products

Choice of their shipper

Helpful Review? 1 Person Has Voted

Posted on Mar 15, 2021

Great products!

By Carolyn E., Virginia Beach, VA, Verified Reviewer

I was past the point of thick pads keeping me dry. I think an ad for Because products popped up in my Facebook feed. Figured I didn’t have anything to lose so I ordered a sample. They were promptly delivered but were the wrong size (my fault). Called customer service and reordered the correct size.

The maximum absorption pull-ups are amazing. No accidents or overnight leaks! I’ve had to increase the number of pairs I use daily, but no leakage or irritation. I can go to the grocery store or out to lunch without the worry of leaks and embarrassment.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service is excellent!

Website and ordering are easy to work through.

You can modify the product type and frequency of delivery easily.

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 15, 2021

Outstanding customer service

By Candace S., Perry, MI, Verified Reviewer

I have been very happy with this product. It is delivered each month without having to think about it. I wanted to change my order early on. I did contact customer service. The call back with answers was fast and helpful.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service

Products

Being able to try products by month

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 15, 2021

Wonderful service

By Marilyn T., Bay City, MI, Verified Reviewer

Was very pleased to get the Because products, ordering is easy and automatic delivery is right to your door. These are good products to use and provide just the right amount of protection. I am pleased that I can give an honest review and will continue to use your product.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The right product at a price that is affordable

Automatic delivery and payment

Able to order just the amount I will need

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 16, 2021

Love the product!

By Debbie R., Tamarac, FL, Verified Reviewer

I have tried many products over the years and Because is the best one! I also like that they are delivered right to my door! I have recommended this product to a family member who also loves it.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Comfort

Effectiveness

Cost

Convenience

Trying to access my account online

Helpful Review? 1 Person Has Voted

Posted on Mar 16, 2021

Happy granny

By Kathleen A. J., La Habra, CA, Verified Reviewer

True confession, I had tried another brand before trying Because. The brand was made of plastic with ruffling at the legs. They were adequate in their absorbency but I found them cumbersome and uncomfortable. I saw an offer for Because so I hoped they would serve me better! I was pleasantly surprised for the fabric was soft and comfortable to wear under slacks and dresses. I found them to be true to size. They were absorbent, so I felt confident when I was on outings where it longer to find a restroom.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Dependable service

Easy to add extra items to my order

Good communication regarding delivery dates

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 16, 2021

I wear adult pull-ups

By JoAnn L., Spanaway, WA, Verified Reviewer

I tried many other brands. Because is the best. Fits well, with no minor leaks, no irritations. Holds a good amount of urine.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The new soft feeling of the brief

The personal contacts

The substitute briefs

Helpful Review? 1 Person Has Voted

Posted on Mar 16, 2021

Great service, wonderful products

By Lana M., Bellingham, WA, Verified Reviewer

I’ve been a customer for several years and I've never had a less than stellar experience. They’ll work with you if you need to adjust your delivery schedule or contents.

The products are among the best I've tried - great fit, high quality. Shipping is fast and discreet. And pricing is competitive with similar (but less high quality) products.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Responsive

Great products

Customer focused

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 17, 2021

Because Market

By Rebecca H., Columbus, OH, Verified Reviewer

I am very satisfied with Because, their products are always on time, and cruet always works with you. Their products are well worth the money. I love the convenience of them being delivered.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

There deliveries are always on time

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 19, 2021

I have been very satisfied with both product and service from Because Market

By Linwood W., Danville, VA, Verified Reviewer

Because Market supplied underwear and other personal products that tend to make the incontinence that I experience from a radical prostatectomy seem totally insignificant when I realized that my cancer is totally in remission. I am twenty-two years down the road after the surgery and my PSA is still zero. My stress incontinence is essentially unnoticed since I discovered Because underwear.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Outstanding products

Excellent customer service

I have had only one problem with a product, and the company was not successful in resolving my problem

Helpful Review? 3 People Have Voted

Posted on Mar 20, 2021

Finally, satisfactory help for post-surgery incontinence

By Doug R., Albany, GA, Verified Reviewer

Following prostate cancer surgery five years ago, like many others, I suffer from continuous urinary incontinence and must wear protection 24 hours every day.

After unsuccessfully trying many different brands of 'off the shelf' pads, I saw and requested some samples from a free trial of Because Men's Guards. They are different!

This is the first brand I've used that works for me without side leakage onto my underwear. When I peel off the backing each pad stays right where I put it in my underwear. I've been surprised by how comfortable these guards are to wear.

I became a regular customer and now I automatically receive a two-month supply in a plain package on my doorstep without having to remember to place an order.

I also like the fact that I can avoid the embarrassment of having to shop for urinary pads at the grocery store.

I definitely recommend these Because Men's Guards to everyone in my situation.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The superior products they offer

Scheduled shipping without having to re-order

The price for the product is very reasonable

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 20, 2021

Very reliable

By Deb L., Maryville, IL, Verified Reviewer

I was using another top brand when I got an advertisement for Because brand undergarments, I thought I’d try them out and was pleasantly surprised! Not only were they comparable to the other brand but they came straight to my house! I’m pleased that I don’t have to go to the store and be embarrassed to buy them anymore. They are comfortable, and they have never leaked, or smelled. One really can’t tell I’m wearing them.

They are reliably shipped to your home each month. I had one shipment in which the whole case was defective, all I had to do was call the salesperson and tell them the problem and they sent me a new shipment. I had been using Because for over a year and that was the first time I had a problem with them! I plan on using this company for a long time to come!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Reliability

Customer service

Fit

Price

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

Protection I can count on

By Carol L., Cincinnati, OH, Verified Reviewer

I have tried different products for bladder leakage. I have found that the products offered by Because Market best meet my needs. I tried several levels of absorbency to find what works best for me, including the panties. I now look forward to trying the new higher absorbency pads and panties. The rapid delivery service also has met my needs.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality product

Convenient home delivery

Development of new products

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 23, 2021

Good job

By Wilma L. , Boerne, TX

My mother, Wilma, is currently in a Nursing Facility. Because she likes the quality of Because underwear, her subscription continues. Thank you for your kind consideration

Lynn, daughter.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality product

Sent in a timely manner

Ease of changing order

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

Very satisfied

By Linda V., Bakersfield, CA, Verified Reviewer

I love the service that Because provides! It’s an easy way to get a monthly supply of products! I don’t worry about running out or having to run to the store. The automatic system is easy and if you don't need a product, it’s easy to postpone. Very nice service, products work well, good selection, easy!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Cost effective

Reliable

Changed products at one time, changed back though

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

Best product I have found!

By Margaret F., Sacramento, CA, Verified Reviewer

I have been a customer of Because for more than two years, receiving incontinence products by mail every month. Their products are superior to anything else on the market. Currently I'm using Because Overnight Pads every day, and not just at night! These pads are soft, reliable, comfortable, and cost-effective compared to even generic pads purchased at Walmart.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service is on point! Always available and always responsive!

The products are superior and have exceeded my expectations.

Because products are delivered to my home every month, by subscription.

If I find that my subscription is too much or too few, a simple phone call will get that resolved.

The online account and ordering is both secure and useful.

At first I thought Because pads were too expensive, but I learned by experience that I use fewer pads.

I would like to send some as a gift to my sister. I have not figured out how!

I wish that I had found Because sooner!

Helpful Review? 3 People Have Voted
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