Because Market Reviews

Because Market

Overall Rating

4.4

60 Customer Reviews

Summary

Formerly known as Hexa Premium Briefs, The Because Market promises to sell their brand of men’s and women’s incontinence guards and briefs at lower prices than many national competitors.

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Customer Reviews

4.4 Stars out of 60 Reviews
5 Star:71% 4 Star:16% 3 Star:0% 2 Star:0% 1 Star:11%
87% Recommend This Company
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Posted on Jun 27, 2019

GARBAGE

By Marie G., California, Verified Reviewer

Do not even try a sample. You will automatically be signed up for continuing deliveries. You will be sent the wrong product, the wrong size. You will be charged a ridiculous amount for what they send. You will NOT be able to return the product and YOU WILL NOT GET YOUR MONEY BACK. The product is third rate and overpriced. The guarantee is worthless. BEWARE. These people are NOT HONEST.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 30 People Have Voted

Posted on Jul 23, 2019

Beware of this dishonest company

By Annette P., North Carolina, Verified Reviewer

I was a subscriber for a while hoping this would be a cost-effective, reliable way to obtain products. I was very wrong. There is a poor selection of products which are grossly over priced. Amazon offers the same product at a fraction of the price with much faster and reliable delivery. Because claims "free shipping," yet charges a $25.33 monthly "handling fee." My order was due to come weeks ago. I called to ask about it and was told the order was delayed and it would be at least another week before I would receive it. They had no intention of notifying me of this. I regret that it took me so long to discover that this company is just a scam to fleece the elderly as much money as possible. Don’t fall for it. Save money as aggravation and order from Amazon.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Oct 1, 2019

Beware of Because Market

By Normajean K., Idaho, Verified Reviewer

Been cheated again by the Because Market. The first underwear sent was well made, worked beautifully and was inexpensive. The next shipment didn't come although they charged my debit card and I called and told them to remove my account because I needed a reliable company. The man said they would not send another shipment until I called. He lied. Got another shipment, but of a very poor quality that leaked like a sieve. Called again and was told my subscription was removed. My debit card was charged again and received another inferior product. Typical bait and switch scam. The only way to get rid of these cheating schemers was to cancel my debit card, get a new one and change my groceries, utilities, insurance, etc over to the new number. These people are the lowest of the low - taking advantage of an 85-year-old with a neurological disease.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 24 People Have Voted

Posted on Nov 16, 2019

DO NOT BUY FROM THEM

By Carol F., Kansas, Verified Reviewer

Do not buy anything from this company, it is a rip-off. Their product is very expensive and they do not listen to you and your needs. Was sent a text as to whether the product was right or no. Advised I didn't like the product expecting that they would send me something new or call me. They did neither, they sent my order for a month at a price tag of $100.27. Refused the package and have never gotten a response.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Aug 2, 2020

Bait and switch...BUYER BEWARE! Or even if you're only looking for a sample!

By Janice R., Conway, NH, Verified Reviewer

Received my free (?) sample of their product and noticed on the enclosed card "welcoming" me and that if I didn't contact them before August 3rd, that a "full box" would be shipped to me "two weeks from when" I signed up. Problem is, no mention of further shipments of their product was made during or after the quiz that they require you to take in order to receive a sample of their product! I spoke with one of their "product specialists" earlier to cancel the subscription that I was unaware I had signed up for and told him that no mention was made during or after that quiz of being "subscribed" to receive further shipments and that I had only wanted a sample, which was what had been offered. He basically lied and said that there was a notice stating that you'd be automatically subscribed if you asked for a sample...there wasn't. I even went back on their site and did their "quiz" to see if I'd missed something. I hadn't. I called my bank to see if I could dispute any further charges to my account and they told me that I could...but I will likely go through the hassle of getting another debit card in order to avoid any future problems BECAUSE of this shady company.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Even if their product is the best you can buy, I wouldn't buy from them as they're dishonest about providing all the facts when you order a sample

Helpful Review? 12 People Have Voted

Posted on Sep 21, 2020

Horrible and charges after canceling

By Dan P., West Orange, NJ, Verified Reviewer

Overall the poorest customer service ever. I canceled on September 14, 2020, they charged an order the same day!

Just cancel and avoid their poor service.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Can't cancel online

Wanted to retain

They do not listen

Helpful Review? 10 People Have Voted

Posted on Dec 28, 2020

Don't sign up for "free" samples - it's a scam

By Patricia Z., Tampa, FL, Verified Reviewer

Trying to cancel shipments, getting the run-around, might have to stop payments with the bank, which will investigate the scam.

Don't sign up for the "free" sample, might have to use underpants to soak up spills on the floor!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Quality is very poor

Underpants very bulky

Scam, too difficult to cancel, will keep trying, might have to get bank stop paying electronic payment, company already has information

Helpful Review? 6 People Have Voted

Posted on Aug 29, 2019

Underwear

By Anne F., Caldwell, ID, Verified Reviewer

I've only used the underwear, but I'm very pleased with them. They're most absorbent I've tried yet. I did try the wipes, but didn't like them. There's a problem with they're service dept though. They weren't very professional when I called them.

But as far as the underwear, they're the best I've tried yet.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Oct 16, 2019

New customer with successful experience

By Wanda M., Arlington, TX, Verified Reviewer

I've been with Because for less than 2 months. I order the trial and tried all but one item in the trial package. I ordered the women's underwear. I received a sturdy box with 3 packages. Each package contained 20 pairs of underwear. The first package I opened worked and fit fine for me. The second package seemed to have a problem with the leg openings. One was a little too snug while the other was a bit loose. These rubbed a sore within 2 days. I emailed help@becausemarket.comwith details of my problem in the middle of the night. I had a reply the following morning. I will be switching to the pads when my next order is shipped. I notice those having a problem are using the telephone to contact them. It may be that the email allowed them to manage my issue at their convenience. It was still prompt and much less stressful than what I've read here.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Feb 1, 2020

I like the willows

By Tasna S., Lafayette, CA, Verified Reviewer

Because is the company that bought Willow last year...I was worried they'd mess up my deliveries but I think it's even a little faster than before. I like the Willow ones, they're the only ones I like to use. So I was a little worried but it's good.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 22, 2020

Because customer complaint

By Hattie D., Philadelphia, PA, Verified Reviewer

I have bought from the course and I like the beige briefs. My last order, which came last week, had three colors in it I do not like, black or white briefs. When I called with the question if there were no please breeze, they said from now on they have to do the white, black, and beige all in one pack. I like the beige or light, but from now on I will not be ordering from Because, you have lost a customer.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

At one time it was all customer satisfaction

No “cons” were specified in this review

Helpful Review? 2 People Have Voted

Posted on Mar 5, 2021

Fast delivery when you need it!

By Roberta H., South San Francisco, CA, Verified Reviewer

Fast delivery of the correct product as determined by caring, knowledgeable customer service agents who took the time and listened to determine precise needs.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast delivery

Great customer service

Great people to help you with choosing a product

Trial could include more pieces

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Because...my choice

By Treelah B., Grand Prairie, TX, Verified Reviewer

I have been ordering my supplies from Because for a couple of years and I am glad that I made this choice. Here are a number of reasons why.

1. Friendly service.

2. Good quality products.

3. Delivered to my door.

4. I have a standard order, but they have added to my standard on my request from time to time.

5. Good price.

All in all, I am very happy with this company and the products they have to offer.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendly service

Quality of their products

Good prices

No “cons” were specified in this review

Posted on Mar 14, 2021

Great product!

By Edithj S., East Calais, VT, Verified Reviewer

Really enjoy having these pads delivered so I don’t have to drive into town to buy them!

Also, the pads are very comfortable.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

No “pros” were specified in this review

The shipping with FedEx, a very unreliable company

Posted on Mar 16, 2021

I had trouble communicating with the person that answered the call

By Arlene S., St. Petersburg, FL, Verified Reviewer

I would like to be able to order the Overnight Underwear with more choices. I do not need 60, maybe 40 every month. I prefer to wear a pad during the day so I would like to order both at the same time.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I like the product

It has been arriving on time

In the beginning it was late every month, but that has improved

Posted on Mar 16, 2021

Personal review of Because

By Karen M., Minnesota, Verified Reviewer

Timely shipments. Trustworthy quality of product. Efficient and caring service.

Would appreciate improvement on odor protection, which is much less than desired at this point.

Overall, I am pleased with Because.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Timely and dependable shipments

Efficient

Friendly and caring service

Seems to be unable to find a more strong odor control product

Helpful Review? 2 People Have Voted

Posted on Mar 22, 2021

Great company and good service

By Ron W., Fort Collins, CO, Verified Reviewer

I have timely service and delivery. Pricing is competitive. I had credit card fraud and my card was canceled and replaced. I didn't get any warning that Because couldn't process my existing card. When I began running low, I called the company to find out why I hadn't had any deliveries, I discovered the problem. I gave them the new card number and they re-instated my membership and promptly sent a shipment. They also send items similar to what is posted, but not what I expected or ordered. They also eliminated the pad I preferred without warning. I have recommended others to the company, but with the warnings I mentioned.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Pricing is very competitive

Delivery is on time and great

A good catalog of products

No returns

It seems like they send what they have in stock and not necessarily what I ordered

Helpful Review? 4 People Have Voted

Posted on Dec 27, 2019

Great product

By Carol H., Starr, SC, Verified Reviewer

I got the trial order and tried all of them. Was not happy with what was on the market. The briefs are well made and durable. I have never had a problem with them charging my card and not getting the product. I can choose delivery dates at any time.

Now they offer Willow. I will try these too but the original product is great.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jan 26, 2020

Saves time

By George M., California, Verified Reviewer

I saw this online before but all I wanted was an easy way to buy underwear without going to Walgreens. This company delivers each month for a good price so I don't have to deal with the store clerks who don't know anything. I see some folks complaining about canceling - I didn't call to cancel but I did call once to change size and that was easy. I think Because is fine and saves time.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Mar 31, 2020

Great incontinence product for my husband's needs!

By Rose W., San Francisco, CA, Verified Reviewer

This is a review from my husband using Willow by Because underwear for men:

I can't thank this business enough for providing me with the support I need. I have tried many incontinence brands in the past, but Because seems to get it right on the dot from the fit to the material! When I chose the wrong amount in my trial pack, their customer service team went beyond my expectations in helping me correct my order in a timely manner and making sure the product I chose was correct for my lifestyle. I received my products in the mail fairly quickly. You guys have earned a happy and returning customer!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Mar 14, 2021

Great product and service

By Marie S., Seattle, WA, Verified Reviewer

Because has brought dignity to my Mom’s incontinence issues. The briefs are comfortable and very absorbent and wick the moisture away from her skin. We have enjoyed regular shipping schedules throughout the pandemic...although there are delays, we deal with these by ordering a little earlier.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality of product

Ease of ordering

Reasonably priced

No “cons” were specified in this review

Posted on Mar 14, 2021

Incontinence

By Gaylia R., Fenwick, MI, Verified Reviewer

I suffer with incontinence and am not ready for the underwear. I have bought pads for incontinence from the store and they don't seem to work like the Because ones. I use the regular pads from Because and occasionally use the maximum ones but very seldom. I feel very confident that I can go places and not have to worry about leaking.

Thank you so much Because!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Pads that hold

Receive on a monthly basis

Comfortable and not bulky

No “cons” were specified in this review

Posted on Mar 14, 2021

Because Market does it!

By Myrna T., Santa Barbara, CA, Verified Reviewer

Because Market promised me I would have daily and nightly protection for incontinence. They delivered.

I use both the daytime pads and nighttime diapers. Both are easy to use and provide excellent protection.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 14, 2021

Because products are the best I’ve used

By Zola Dianne G., Hendersonvile, NC, Verified Reviewer

I have had a wonderful experience with Because products. I purchase the pull-up diapers, overnight pads, bags to keep them hidden and for cleanliness in the bathroom, and the spray for my personal hygiene.

One of the greatest things about this company is their customer service. No matter what an issue has been about, I have always been treated with respect and the problem has been taken care of.

I order the size I need and the fit is perfect. I’ve never had a defective product since using the products.

I love the fact that my order is boxed and shipped straight to my door without leaving home.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Products

Customer service

Shipping

No “cons” were specified in this review

Posted on Mar 14, 2021

Because hits the mark

By Ross S., rossargo1001@gmail.com, Verified Reviewer

I have used Because for several years. They were clearly just a start-up outfit when I first started using their product. Now they have clearly grown into a much larger and sophisticated outfit.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Because prides itself on getting it right the first time, the staff are very well trained and courteous

Shipping is discreet and on time

Sales staff always try to sell you on more high profit item as they close the sale, but, all you have to do is say "no"

The current Covid crisis is delaying shipping somewhat

Posted on Mar 14, 2021

It's great not to worry

By Jeanne W., Portage, MI, Verified Reviewer

When I had too many pads you graciously postponed my order.

My delivery pads were so waterproof that I didn't have to worry about leaking. At the same time, they were comfortable and not bulky.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Very humane

Leak proof

Not bulky

No “cons” were specified in this review

Posted on Mar 14, 2021

Absolutely the best thing to have in my life!

By Sherill E., Meridian, MS, Verified Reviewer

I get what I need, even when I change the order. I always get delivery on time. I'm never out of the ones I like! Being a handicapped, older woman, it's so nice to order and get things come straight to my door. Very friendly staff! Whoever talks to me has always been just as helpful and polite as anyone could ask for. Feeling very blessed to have Because!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Products

Timely delivery

Nice people to talk to

I'm just wishing the panties fit better

Wishing the strips hold longer

Helpful Review? 1 Person Has Voted
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