BetterHelp Reviews - See What Customers Are Saying

I was struggling with my life and sexuality for many years (I am now 59). I was seeking help on the web and found BetterHelp, I signed up and found my counselor to be very supportive and helpful in my sessions with her.

Bottom Line: Yes, I would recommend this to a friend

I have PTSD and sometimes in moments of high stress I can be overwhelmed emotionally and mentally. Especially with the COVID-19 global pandemic, it is crucial to have easy, affordable access to mental health care. I wish I had signed on with BetterHelp YEARS ago! It is so worth it for the personalized care and the convenience.

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for about a month now. My therapist is lovely, she is very patient, great listener, and gives great advice. It's refreshing to be able to talk things out with someone who is not connected with my life such as my husband, parent, or friend. I can share freely and get objective, educated responses.

Bottom Line: Yes, I would recommend this to a friend

I became a client with BetterHelp about one month ago, and to my surprise, it has been better than I anticipated. I found BetterHelp and I was in need of counseling so I decided to give it a try. This company is great! My counselor and the people who have reached out in emails are all so wonderful, they are so professional, engaging, and they really care. I feel like I found a perfect fit and since joining I feel so much better and hopeful. I am so grateful to this company. I would highly recommend BetterHelp.com to anyone.

Bottom Line: Yes, I would recommend this to a friend

Alex is extremely helpful, and in comparison to in-person therapy with an LPC, I feel she may be better for me as I’m able to be more honest, which yields much more understanding. She connects.

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been truly life-changing. Dr. Kim’s deep understanding and expert guidance have helped me untangle decades of suffering and begin living life with courage, confidence, and enthusiasm. My only regret is not starting sooner!

Bottom Line: Yes, I would recommend this to a friend

Recovery seems to be a tricky process in terms of mental health, but with the help of BetterHelp and my favorite therapist, Shelbly, I feel so much better. I am grateful for my experience with BetterHelp and that I worked up the courage to speak to someone about my anxiety.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp therapists really helped me when I needed an expert to talk to and gain some guidance from. Over the course of 3 or 4 years I've had 3 counselors from BetterHelp and they have all been great and exactly what I needed at the time. I had never sought out a therapist before, so BetterHelp was my first experience and I am highly satisfied.

The therapists really know what they are doing and quickly get the conversation to where it's helpful. Expert, gentle, nonjudgmental, and welcoming are some words I'd use to describe my therapists. They quickly adapt to where you are in life at the moment. It's like having a therapist and a coach in one person, dedicated to you for some time each week. I can't recommend BetterHelp enough, and with the various payment plans you can try it for a few weeks with no risk and then switch to a longer-term plan which makes the costs very affordable.

Bottom Line: Yes, I would recommend this to a friend

When I was signing up for BetterHelp - the first very question was reflected in two buttons: "I am seeking Individual Therapy" or "I am seeking Couple’s Therapy". I chose "Couple's Therapy".

After I was assigned with a therapist after TWO WEEKS - I scheduled a session with her, and I assumed I will start the first session on my own, and then my wife would join on a second session.

The first session went well, but when I asked the doctor as for how do we proceed since the goal was a therapy for me and my wife as a unit, she was surprised to even hear that I’m requesting a therapy for a couple, and told me that BetterHelp assigned me as a patient to her for individual therapy, and that she will cordially agree to see me and my wife just one time as a "favor".

When I contacted support about it - they told me to register at their sister site Regain Us, which turns out to be 3 times more expensive.

I wrote support that I’d like to continue therapy at the BetterHelp site, not their sister site, to what I signed up for - a couple’s therapy, and now I’m waiting for a response from support.

Also, BetterHelp has terrible regulations about the length of a session.

Supposedly, they advertise that you get weekly hour-long sessions which makes sense for me pricing wise, because $360 for 3 months was supposed to buy me 1 session a week for $30, which is the same as what I would pay for therapy through my Health Insurance (Aetna) for a copayment for each session.

However, when I did a session with a doctor, and it was an hour long, then when the whole question arose about a couples therapy and seeing me and my wife for a next session, and I also brought up a length of session - Dr. Garceau got snarky and irritated writing that it is "up to her schedule to extend a session to one hour or not" and that she has a feeling "I will never be content."

In which universe do you pay one price, and you get twice longer, or twice shorter amount of service?

This is a very awkward policy, and doesn’t make sense. And how is this ok for a therapist to say to her patient that she has a feeling that I will never be content? That’s an awful thing to say to someone.

I might just stick to a therapist through my health insurance. Thanks, BetterHelp, for your poor customer service and poor regulations for turning me off from your platform!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My life and work life are so hectic with ever-changing hours that the app-based chatting and the flexible times for video or voice calls fit my life perfectly. Also, the ability for you to "message" anytime so you're not forced to wait until your next session I find to be super helpful and beneficial. It allows you to intervene with what's truly going on rather than letting it take the back burner until your next appointment. Ultimately, the app-based approach allows for me personally to make time easily for bettering my mental health than it normally would.

But most importantly, the atmosphere that comes with BetterHelp is so comfortable and feels so safe. And because of that, I feel like I have grown so much already. I never had this much progress nor have I felt so welcome with therapy before. I could not recommend BetterHelp enough.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is so easy and convenient. The help is knowledgeable and positively consistent. It’s very affordable. I feel like my sessions are private even though you can’t see the counselor. The counselor gives me her time during our sessions as well we message throughout the week. I feel supported.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you’re on the fence about counseling or like me aren’t flushed with cash and too nervous to speak to someone face to face, this is the app for you! I honestly couldn’t recommend it enough.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have nothing but praise for both BetterHelp. As I write this, we are all just starting to come out of our homes and try to establish lives balancing our physical health (through wearing masks, social distancing, etc.) and the other aspects of our lives. BetterHelp gave me the help that I needed to get me out of falling back into my depressive habits and focused on who I really am and how to take charge of my life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm so glad BetterHelp found Lauren for me. Lauren has been so kind and compassionate to me and has helped me. I look forward to my sessions with her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have never tried online therapy before. However, the state of the world forced my hand. As did my issues. I was impressed that BetterHelp had a thorough list of questions it asked me in order to find a therapist that would work best for me. It assigned me an amazing therapist. I have been in therapy off and on for years. This was my first time in online therapy. I was shocked that the best therapist of my life was through online therapy, BetterHelp! My therapist helped me make strides from the very first session! In addition, the staff at BetterHelp has wonderful customer service. They followed up with me after I had began my sessions with my therapist, making sure it was a good fit. I didn't get an automated message. It was an actual person asking how things were going. I responded and got a very personalized response back. I have been impressed by BetterHelp every single step of the way.

My suggestions? Answer their intake questions very honestly. Be very upfront with the therapist they assign you so that you can determine quickly if you two are a great fit. Sometimes, just like with in-person therapy, the magic doesn't happen. If it doesn't happen for you, let them know and they will find you a new therapist. Personally? I'm not sure I'll ever go back to conventional therapy again. I love my online therapist too much. She has helped me so much. And the customer service from BetterHelp has exceeded my expectations.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a lifesaver! My counselor there has helped me through the hardest time of my life. I recommend this service to everyone looking for affordable and effective help. I also love that I can message my counselor at any time and they respond within a timely manner.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a fantastic service that affords me a greater level of access to my therapist.

Being able to message her without limitation prior to having a video conference helped me to feel much more comfortable talking to her, and I didn’t feel that awkwardness that I have often felt when meeting other therapists for the first time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

When I read about BetterHelp I wondered if online therapy would be effective. I’ve had face-to-face counseling in the past and it was good but I had scheduling issues and sometimes it’s hard for me to make eye contact. I have really enjoyed being able to write and review my messages at any time of day. I appreciate the fact that I can also reread what my counselor wrote. Overall, I feel that BetterHelp has been a great venue and I would highly recommend it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

With just one session my therapist has identified what I am going through and has created positive goals to help me get the outcome I want. I am excited to continue this journey to a better life. I have had years of therapy and this is just as good if not better than an in-person session. I can message my therapist at any time and have a timely response. I am assigned small easy tasks to help me achieve my goal.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I highly recommend using this service. It was a lifesaver and so easy to navigate. The interaction with my counselor was convenient and being able to text her anytime was amazing. Having support and feedback anytime is something traditional counseling just doesn’t offer. Thank you to all the people who provide this wonderful support!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

You will not regret your decision of making a choice to choose BetterHelp! The payments are great. The service is great! I'm so glad I found BetterHelp, because therapy has been great for me! I feel over time I will definitely achieve my goals! I highly recommend them! Give them a try, I repeat, you won’t regret it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm trying to get help and it has been two days without a response. I paid a lot of money and I feel completely scammed at this point. It's disgusting! I'm so angry!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The therapist was terrible. She only wanted one kind of therapy, which isn’t for me. She assigned lots of homework; I felt as though I was completing a workbook. Not helpful or therapeutic at all. Pass on this app.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My experience has been great up to this point. I am currently seeking a new therapist but that's just because I would like different opinions on my issues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It offers multiple modes of talking to your counselor, allows you to switch in case you wish to, is user-friendly and extremely accessible.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I wanted the app to work because I felt like I needed to talk to someone. I didn’t have high expectations but I did have hope. So I trusted their process and I am personally really happy with the results so far. I like the journal option, I like the text message option, and the live sessions feel like a good honest connection to a real human. I was in psychotherapy for years and I enjoyed being in an office with my therapist and so I wanted that same feeling, I feel that this is close if not better...in some ways. Like you really say what you need to because you will not bump into this person at the store. So far I am really happy and thankful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve found that BetterHelp makes things very easy and always checks in about your experience. I haven’t had to switch therapists but I’m glad that it’s very easy to switch should you need to. I also think it’s very affordable.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend