BetterHelp Reviews - See What Customers Are Saying

Going to therapy can be very hard for an extremely busy person. If you are feeling overwhelmed and need someone to talk to, but find that you can't find the time and/or can't afford going to therapy, then I'd strongly recommend BetterHelp.

1. They made it very easy to get a discount through an automatic system of seeing if you qualify for a discount. The discount I received I felt became a very reasonable price for my income.

2. I had a negative experience with a therapist who became unresponsive, but BetterHelp asked me about my experience. Upon hearing of this experience, they promptly gave me an extra week to make up for any lost time. It was more than fair.

3. I also found an extremely good therapist. Sadly for BetterHelp, I am canceling my subscription because the therapists was so good that I have already gained the help I was looking for and I no longer feel I need therapy.

What can I say except that trying out BetterHelp was an excellent idea and I congratulate myself for it. Money well spent.

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for about eight months. I can't imagine my life or where I would be without it. It is simple, easy, and my counselor is caring and helpful. She is a licensed professional. I text her almost daily and have video chats one time a week. This has truly saved my life. It's private and secure. One of the best decisions I ever made. My insurance doesn't cover therapy. This is affordable, even on my disability income.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is ideal for someone like me who has struggled to commit to therapy while juggling college and never living in the same area for too long.

I've only just started, but Tracy Simpson has been the non-judgemental listening ear I needed all along. Without her support, I'd have a much harder time going through the stress of moving to another country, dealing with relationships and figuring out my career path.

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp online when I was going through a tough time and I was looking for help, that was flexible, affordable, confidential and on my own terms. I was so glad that the site met all my requirements, as it was my first time ever trying therapy and I didn't know what to expect. I was matched with an excellent counselor who understood everything I was going through and has been a great help in getting me through the dark days. I would definitely recommend BetterHelp to everyone who is seeking therapy.

Bottom Line: Yes, I would recommend this to a friend

The regular, timely attention I received from my therapist, Kimberly, was just what I needed at the time. I was able to express matters that I'd been struggling with that I wouldn't have otherwise taken such a close at. It was a chance to recognize and consider the progress I'd already been making, as well the areas I still need work. I welcomed her wisdom, feedback, and suggestions.

Thank you BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is absolutely amazing and I'm so glad I decided to give it a go. My doctor recommended to start counseling, but with my busy schedule, I don't always have time to go during normal business hours, let alone, as often as I need to.

Bottom Line: Yes, I would recommend this to a friend

I have been a BetterHelp.com member for over three months now, and I can't begin to bring words to such a lifesaving community. BetterHelp.com is not just a product. BetterHelp.com is not just a service. BetterHelp.com is a customized community to find help in this society of confusion. BetterHelp.com is a place where you can find structure for your thoughts and emotions. The convenience of the help I receive is beyond comparison. The expertise of the professional counselors are bar none. True compassionately professionals that go above and beyond for their clients. BetterHelp.com considers the client in all aspects. Nobody wants to feel they can't get help if they can't afford it, or their insurance won't cover it. BetterHelp.com does more than understand, they take action. I couldn't have asked for "better help."

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has changed my life immensely. I found myself in a place where I didn't feel like there was anyone that I could go to and as a last resort I decided to give online counseling a try. I've never experienced therapy before or any form of counseling, and it's nothing but beneficial to you and your mental health. It's much more affordable than office visits, which is a huge plus, and makes it more accessible to those who can't afford the expensive price of in-person therapy. BetterHelp pairs you with licensed therapists suited for your unique needs. There is a 24-hour online chat for when you have questions or concerns throughout the day and in between sessions. And sessions consist of a phone call or video chat run through BetterHelp's secure system.

I highly recommend BetterHelp because my therapist has given me a sense of hope for my future. The weight that has been lifted off my shoulders just knowing that there is someone I can go to is monumental.

Bottom Line: Yes, I would recommend this to a friend

I have had a very helpful and professional experience. The scheduling has worked out well and the counselor who has met me has done a wonderful job of keeping in touch. I would recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I got introduced to BetterHelp through social media. I saw the ad many times.

At some point, I was so frustrated and did not know what to do. I signed up because it is 24-hour access so whenever I felt upset, I sent a message and I waited for the reply.

For me, it is way easier than the traditional therapy, as it is cheaper first and the interaction happens whenever one of us is free. Which is much more beneficial in the long run.

It has been a month now, my mental health has improved dramatically. Day after day I am understanding more and more...

Thank you for the help, BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp this month to help me cope with issues like anxiety, my parents divorcing, and others. I am a college student and have two jobs, so I don't have time to sit in a counselors office once a week, but I wasn't sure if someone could help me much through messaging or phone calls. I have been pleasantly surprised with BetterHelp! My counselor is an expert, she understands and encourages me without judging or being pushy. Her words are warm and well thought out. The things she asks me to try are sometimes awkward or hard, but they address my core issues and have helped me already. I feel like overcoming my issues is possible now, and life can be fun and manageable!

Bottom Line: Yes, I would recommend this to a friend

When I started BetterHelp, I had my doubts that it will work because it’s counseling online, but after having several sessions with my therapist, I had a change of heart. Through live chat and regular chat we were able to work through my depression and anxiety. She was very friendly, open and understanding. It wasn’t an overnight recovery. It took months, but she helped me work through it and is still coming to do so.

Bottom Line: Yes, I would recommend this to a friend

In April of 2018, I learned of my son's three suicide attempts. That month everything in my world changed in a single day. For eight months I lived in constant fear for my son's life. There would be two more suicide attempts and 17 different medications. I was drowning in my pain and fear. I tried to get through each day but I was failing. I couldn’t eat. I couldn’t sleep. I cried constantly. I thought I might die myself.

The day I began talking to my counselor at BetterHelp was the day I stopped drowning. I was no longer alone in my pain and fear. My counselor joined me. He encouraged me and never gave up on me or my son. Today I can honestly say I am better than I was and so is my son. My counselor continues to help me move past the trauma of last year.

Financial Aid was available, and every month I received a substantial discount which allowed me to receive the care I needed. My counselor and I communicate via secure messaging and now have phone sessions.

I never thought I would need help managing what life was throwing at me. But I did. I didn’t have to be alone in my pain and fear and my counselor was committed to seeing past the raging storm.

Absolutely the best thing I ever did was to seek help from a professional. Thanks to BetterHelp, I could afford it and access it when it was convenient for me.

Bottom Line: Yes, I would recommend this to a friend

I came to BetterHelp for PTSD, depression, and anxiety about 2 months ago. I was paired with a therapist that was not ideal. I almost gave up. It's so easy to change counselors. Now I have an amazing therapist and getting the help I need. It's so nice to have therapy sessions at home. I can be open and honest. I FEEL so much better. Please try it! There is help out there.

Bottom Line: Yes, I would recommend this to a friend

Laura has been a great guide to reducing stress, present-mindedness, and dealing with loss. She is practical, very sharp, yet down to earth. The Better app makes this whole process feasible for busy executives. I highly recommend it.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp.com put me in contact with a therapist who has genuinely saved my life. The site is more affordable than going to a therapist once or twice a week in person, and they even offer financial aid to discount their already affordable prices. I have constant access to my therapist through messaging, plus a session once a week. There's multiple options for sessions; phone, text or webcam. My therapist is amazing and helped walk me through a very dark time. I honestly would not be here if not for better help and my therapist. I was at the end of my rope when I reached out, and she helped me through and made sure I was safe and had a safety plan in place. I am so grateful to this service and continue to use it.

Bottom Line: Yes, I would recommend this to a friend

I'm a skeptic by nature, so I was hesitant to try therapy, flat out, much less BetterHelp.com. I start this review that way to say that as much as I am a skeptic, being open to this experience and finding the right therapist, has been truly helpful. I have gotten out of it what I was looking for. Not in my original assumption of how it would work, but acknowledging what I was looking for, bottom line what I have gotten from BetterHelp, is what I was looking for.

Good pricing compared to weekly live sessions, even with insurance. Once you find the therapist that works for you, highly beneficial, knowledgeable, caring and adaptable to your needs. Also, highly convenient and readily available depending on your needs of contact.

I would highly recommend BetterHelp. Skeptic, a believer in therapy, first timer, multiple user, light help, or at your wit's end. I believe in BetterHelp and its multiple benefits.

Bottom Line: Yes, I would recommend this to a friend

I previously have utilized to face to face counseling but find it hard to make the time, find the time between work and be motivated to even start the process so this time I thought I would try the online counseling as it eliminates those issues and now that I have a newborn finding time for me is only at ridiculous hours of the night - which is perfect for the type of service BetterHelp offer.

My assigned counselor has raised some important questions and things for me to think about, which has been very helpful, and it's also a real comfort not having to say some of my thoughts face to face with someone as we all get very self-conscious and feel like we must be bad people or silly.

It's great that the service has a log in and a separate password as security is key with these types of discussions, and I also liked that some contact info was to be given as you never know when someone may do something harmful to themselves or others and this way you can contact the appropriate people to assist. Some people will find that hard to give the information up front but I think it's very important to do it and you feel comfortable about it once you start being able to open up to someone.

Having access to the conversation thread is good as it helps being able to go back and read over what has been said to really take it in otherwise in face to face sessions it's hard to remember everything that was said.

The alert message on the mobile is great as I hate feeling the need to always log into a program just to see if there are messages and although I can be alerted via the Hotmail message I would still need to go into my email account to see this.

Knowing I can request a different counselor or cancel the service at any time is a great offering. Also, I like that when signing up all the questions asked to get an idea of the person/the issue/who they prefer to be helped by is a nice touch.

To sum it up, I'm very happy with everything so far and think it's a great service that BetterHelp offer to people, so thank you BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I am a very busy individual - work, school, home, other responsibilities, all which compound the need for direction to help minimize the anxieties associated with my life. BetterHelp allows me to seek assistance anytime during the day without adding another stressor i.e., scheduling and keeping an appointment at an office, waiting in a packed waiting room and in some cases rambling with no direction from the professional behind the desk. I am able to convey with a professional in the moment of what appears to be a crisis and "talk it out" before it becomes a mountain.

Bottom Line: Yes, I would recommend this to a friend

These people aren't real therapists. If your questionnaire reveals that you have any actual mental illness, they'll just tell you they can't help and give you a pathetic list of local therapists. Just for reference, a real service that can't help you (this happens a lot) will usually make at least some put some minor level of effort to recommend you to a different therapist or doctor. It's very clear that these people just want to get rid of you if you have a mental illness, not help.

Bottom Line: No, I would not recommend this to a friend

Very helpful for those of us who travel for a living - we can get help anywhere and don't have to be in one locale. My therapist is great, and has helped me a lot by making useful, actionable suggestions.

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp about a month ago while struggling with a lot of distress.

I was connected to my first counselor the day I joined.

I was not happy with my first counselor and decided to work with another one after a few days. It was possible with just one click!

I received additional support from BetterHelp service:

- They consulted me on getting their internal financial aid because of my economic situation.

- They gave me good advice on communication with my counselor.

- They provided me with a list of alternative counselors suitable for my needs.

I was able to connect to my new counselor, the one I've chosen myself, the next day after switching. I've got several free of cost days from BetterHelp as compensation.

My second counselor has been a great match for me, he's the best counselor I worked with so far.

Bottom Line: Yes, I would recommend this to a friend

I had thought for many years about getting therapy and finally now that I am almost forty I went for it! BetterHelp has been of great help to me in helping me release my anxieties and concerns. I love it! Nancy my therapist is amazing; she understands what I am trying to say and encourages me to keep being positive and moving forward in life with a positive mindset and not dwelling on the "what ifs." These past three weeks have been of great help to me.

Bottom Line: Yes, I would recommend this to a friend

Aside from a busy work schedule, the things I have been going through lately have caused a great deal of anxiety, unrest, and depression. When I'm fighting these emotions, it's hard for me to even pick up the phone to talk to someone about coming into their office and talking about my feelings. The thought of it causes a lot of anxiety! I knew I needed help though so I took to the internet. BetterHelp.com was the first result that popped up for me. It has been a very easy process to start counseling. After answering several questions, I was paired with a counselor that took immediately to get into what's happening in my life right now. He's been able to read between the lines of what I've said and has offered helpful insights into my behaviors.

I would recommend BetterHelp.com to anyone who wants to open up about what they are going through but who may not feel comfortable in an office with eyes on them, or who may just have a schedule that is too erratic, busy or unstable.

Bottom Line: Yes, I would recommend this to a friend

Consistent help in your pocket whenever you need to talk to someone. It was very nice to have constant access to a counselor who could help whenever I needed it. The help that received has helped me to realize a great deal about my life and my mind and has enabled me to become better at managing my stress.

Bottom Line: Yes, I would recommend this to a friend

I had a bit of trouble figuring out which platform works best for me but once I figured out that scheduled sessions are the best, it has gone well. Waiting for replies otherwise was very hard for me. It was unpredictable when I needed predictability. My third counselor is the one I meshed best with, and wish I had changed sooner.

Bottom Line: Yes, I would recommend this to a friend

Remember that finding the right fit in a counselor or with any type of therapy the first one may not be the right one for you. Don't give up if the first few don't jive with you. Just keep searching until the best one (for you) is found. Having said that, I am so grateful to have met Vanessa Bonaparte (M.ED, NCC, LPC) via BetterHelp. Working with her for the past several months now in weekly sessions has been a joy but also difficult work as self-reflection and talking about myself doesn't come easily for me. During that time she has encouraged, coached, and cajoled me more into alignment with the person I want to be and I am becoming. Vanessa is eloquent, experienced, very relatable, accurate, and most importantly for me, non-judgmental. She genuinely cares and her expertise comes through in the text-based chat messages as well as the live sessions. Vanessa provides relevant resources and worksheets for further reflection and deeper dives during sessions and upon request. I am confident she can help you as well. All the best to you in your search.

Bottom Line: Yes, I would recommend this to a friend