BetterHelp Reviews - See What Customers Are Saying

Very easy access to video chat or phone. Communication is the best. Confidentiality is my first priority. I would highly recommend this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been speaking to a counselor at BetterHelp for a few weeks now. I have found it incredibly helpful already. It gives me something to look forward to. My counselor has been really professional, empathetic, and just what I need. Plus, it's pretty cheap. I'm very glad I signed up.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Excellent experience. I’ll be here for a long time. The matching tool is amazing. I love my matched therapist. And it’s way more affordable. I’m not a fan of driving so this platform works amazing for me and keeps me going instead of getting anxious and canceling as I have done in the past.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Signed up to online counseling because I don’t want to drive to a counselor, I also feel I’d struggle to be completely open if it was face-to-face. So being on the phone helps a lot. I thought I’d cry every session but my counselor taught me techniques so I don’t and I can have a conversation. If I don’t schedule he checks up on me, lets me know I can also text and have more sessions in one week if I need to. I really love that I can go on the app and shoot a message if it's immediate or schedule a session for tomorrow. Or cancel a session. It's just so easy to do everything over the phone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I decided to utilize BetterHelp amidst COVID and after the passing of my Mother. I wanted to participate in grief counseling but resources were obviously limited. I have been exceptionally pleased with my BetterHelp experience. The platform has been really easy to use, there are an abundance of tools and resources at my disposal and my therapist has been amazing. If you are considering it, do it. You will not be disappointed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was in a pretty low place and I started BetterHelp for someone to talk to. I'm still dealing with some issues, but I was able to get some things off my chest that were really eating away at me. My psychologist, Dr. Oleshansky, listened to me and was able to allow me to see things in a different perspective, which in turn released some of my burden. I was given helpful worksheets and a gratitude journal to write in. I'm not there yet, but I definitely feel BetterHelp was a good choice for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had traditional therapy before, so I was skeptical about switching to a web-based version. After three sessions, I already feel at home, literally and figuratively. I could no longer afford not being able to afford therapy, and the prices were much more approachable.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

You will not regret your decision of making a choice to choose BetterHelp! The payments are great. The service is great! I'm so glad I found BetterHelp, because therapy has been great for me! I feel over time I will definitely achieve my goals! I highly recommend them! Give them a try, I repeat, you won’t regret it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been pleased with my BetterHelp experience. I don’t want to burden my friends with worry, I want to just enjoy their friendship. I also don’t want to sift through the advice. It’s better to have an affordable counselor that can help you one-on-one.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was everything I hoped for and more. My therapist has given me very sound advice and understands my emotions very well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Now that we’re forced to sit with ourselves and our issues without the normal distraction that is no longer available, many people realize they need and want help to become better people and deal with reoccurring mental or emotional issues. BetterHelp is the ideal answer to these concerns. It could not be easier or more convenient to get a personal coach or therapist right into your home. Like a private confidante but with the goal of help getting through this time and coming out more alive, more secure as people than before.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I sought counseling through BetterHelp to deal with anxiety issues. The services provided by BetterHelp make scheduling sessions extremely convenient and everything can be done at home. It was also extremely affordable. The easy accessibility was especially important for me since I live in a small town and seeking mental health treatment can be difficult. My counselor was very professional and helpful. I learned a lot of new skills for dealing with anxiety and felt very supported.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I highly recommend using this service. It was a lifesaver and so easy to navigate. The interaction with my counselor was convenient and being able to text her anytime was amazing. Having support and feedback anytime is something traditional counseling just doesn’t offer. Thank you to all the people who provide this wonderful support!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really enjoyed BetterHelp. It allows you to contact your counselor at any time of the day and you can choose either video chat, phone calls, or instant chats with your counselor. My only con about it is the fact that they do not allow you to use health insurance and it’s just too pricey for me at this time. However, if you can afford the $180/month or $65/week, I highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

With just one session my therapist has identified what I am going through and has created positive goals to help me get the outcome I want. I am excited to continue this journey to a better life. I have had years of therapy and this is just as good if not better than an in-person session. I can message my therapist at any time and have a timely response. I am assigned small easy tasks to help me achieve my goal.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

When I read about BetterHelp I wondered if online therapy would be effective. I’ve had face-to-face counseling in the past and it was good but I had scheduling issues and sometimes it’s hard for me to make eye contact. I have really enjoyed being able to write and review my messages at any time of day. I appreciate the fact that I can also reread what my counselor wrote. Overall, I feel that BetterHelp has been a great venue and I would highly recommend it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a fantastic service that affords me a greater level of access to my therapist.

Being able to message her without limitation prior to having a video conference helped me to feel much more comfortable talking to her, and I didn’t feel that awkwardness that I have often felt when meeting other therapists for the first time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a lifesaver! My counselor there has helped me through the hardest time of my life. I recommend this service to everyone looking for affordable and effective help. I also love that I can message my counselor at any time and they respond within a timely manner.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have never tried online therapy before. However, the state of the world forced my hand. As did my issues. I was impressed that BetterHelp had a thorough list of questions it asked me in order to find a therapist that would work best for me. It assigned me an amazing therapist. I have been in therapy off and on for years. This was my first time in online therapy. I was shocked that the best therapist of my life was through online therapy, BetterHelp! My therapist helped me make strides from the very first session! In addition, the staff at BetterHelp has wonderful customer service. They followed up with me after I had began my sessions with my therapist, making sure it was a good fit. I didn't get an automated message. It was an actual person asking how things were going. I responded and got a very personalized response back. I have been impressed by BetterHelp every single step of the way.

My suggestions? Answer their intake questions very honestly. Be very upfront with the therapist they assign you so that you can determine quickly if you two are a great fit. Sometimes, just like with in-person therapy, the magic doesn't happen. If it doesn't happen for you, let them know and they will find you a new therapist. Personally? I'm not sure I'll ever go back to conventional therapy again. I love my online therapist too much. She has helped me so much. And the customer service from BetterHelp has exceeded my expectations.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I'm so glad BetterHelp found Lauren for me. Lauren has been so kind and compassionate to me and has helped me. I look forward to my sessions with her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have nothing but praise for both BetterHelp. As I write this, we are all just starting to come out of our homes and try to establish lives balancing our physical health (through wearing masks, social distancing, etc.) and the other aspects of our lives. BetterHelp gave me the help that I needed to get me out of falling back into my depressive habits and focused on who I really am and how to take charge of my life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you’re on the fence about counseling or like me aren’t flushed with cash and too nervous to speak to someone face to face, this is the app for you! I honestly couldn’t recommend it enough.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is so easy and convenient. The help is knowledgeable and positively consistent. It’s very affordable. I feel like my sessions are private even though you can’t see the counselor. The counselor gives me her time during our sessions as well we message throughout the week. I feel supported.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

We are a family of 4 who were at the end of our rope. We struggle with our communication. Everyone was a little skeptical about how beneficial getting counseling online would be, however, after being matched up with our very experienced, kind, warm family counselor - we couldn't be happier. BetterHelp is user-friendly and the reminders are helpful and appreciated. We've found that we save time and feel more at ease by being at home instead of having to drive to an office and get acclimated to the surroundings. This is turning out to be one of the best decisions that we made in seeking counseling and we have hope that our family bond will continue to improve and be strengthened with the guidance and help from our counselor.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp on the Mental Health Happy Hour Podcast. I thought about trying it for a long while before I did. Initially I did not get assigned a therapist that fit my goals, which was disappointing, so I refused that therapist and thought I'd give it one more try - and this time, after a few days, a therapist who fit all my needs appeared. So far, the work has been going well. I love being able to write every day if I want and getting a response within 24 hours. I'm used to the traditional once a week live session, so being able to do written plus video or audio is pretty interesting. Like writing a journal and having a therapist respond to the entries. Fascinating. It's nice that it's all contained in one platform - feels very organized and safe.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve tried therapy before BetterHelp and it never felt right. When the day would come for my appointments I couldn’t think of anything to say to them. Now, my therapist is a message away. We can work threw things 24/7 and on my time in my own home where I feel safest. I know, typical millennial, everything is on the internet or in an app. But really, it’s helped me so much and I’m only on two weeks.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was matched with a therapist who fits my way of dealing and processing things. She understood my desire for help and aide almost immediately and is very easy to speak with. She tailors her approach to my strengths and challenges me on my weaknesses without casting judgment or blame.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend