BetterHelp Reviews - See What Customers Are Saying

BetterHelp has been great at providing all my needs for therapy and has been financially accommodating. I can’t thank BetterHelp enough for their support!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This is a great way to get in touch with someone who can help. The counselors really make you feel heard and understood, while helping you develop the necessary skills for your situation.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I came to BetterHelp when I felt my stress was at breaking point. I feel like all aspects of my life were suffering, especially due to my self-esteem.

I was able to talk through my issues with my counselor, who provided me a judgment-free safe space to speak. Her insight and understanding of my issues allowed me to recognize myself better, and she provided me the tools I needed to make improvements in my life.

After 6-8 weeks of regular sessions, I feel so much lighter and happier. I feel more capable of taking care of myself, and I can recognize that problems that seem massive can be broken down and dealt with.

Communication was easy, there were different ways of getting in touch with your counselor and even a journaling section for those who are interested. I think overall it's a great platform and it seems to have capable people on board.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The first therapist I had wasn't a great fit. I left BH but decided to give them another chance. I'm very happy I did. My therapist is amazing and I have gone further in my recovery than I thought I ever could. She pushes when needed and gives me space when I'm overwhelmed. She challenges my way of thinking. She creates a safe space and is very patient.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Excellent. Very supportive and responsive, well-developed website, easy to use, great therapist. New mom working from home without childcare during COVID-19 - I don't have the time or ability to physically attend an appointment. This is the perfect solution; I can attend appts during naps! Also, super easy to work with you receive financial aid.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I like being an online counselor very much. I didn't think I would care for it as all my 23 years of previous experience has been face-to-face counseling. I like the immediacy of it, the ability to message my clients and give them worksheets in between sessions seems very therapeutic to me. The therapeutic alliance seems to be established more quickly as we are communicating in between sessions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The two weeks I have been working with a counselor supplied through BetterHelp have been well organized and highly productive. I am especially impressed at how my counselor is very well suited for my particular needs.

We use what I call "the pen pal method" writing back and forth, but I am impressed with the variety of other options available. Writing back and forth makes sessions of variable length and whenever I need them, around the clock. I can also refer back easily without querying cryptic notes or straining to remember something which is already fuzzy in my memory.

My counselor always responds promptly to my notes with good practical advice. She responds to my comments and has supplied several very helpful charting mechanisms to enable me to gather data about a particular problem. For example, the "sleep diary" which asks useful questions and creates a week-long chart so we could have a thorough discussion of my sleep problem and make several very helpful adjustments. With her help, I am sleeping relatively well repeatedly for the first week in almost 5 months and it feels great!

I have several other areas I want to work on and she is helping me organized and be proactive there too. One step at a time.

I am particularly impressed with her constancy and flexibility in this time of COVID-19 pandemic when many health care workers are stretched thin. Working with her I have regained a sense of cautious optimism and learned new coping skills.

I rate Better Help "five stars"

I rate my Counselor as AWESOME.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far my experience has been exactly what needed and no more than I could ask for! I love the ease of access and I know this program can help me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

A close friend recommended BetterHelp based on the experience of another friend. One of the best referrals I've ever received. The app is easy to navigate, the questionnaire helped immensely when picking a counselor, and my match was great.

I am pleased with the video option for sessions and am appreciative for the ability to communicate with my counselor in between sessions via the app.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really like getting therapy through BetterHelp. It's kind of expensive, but they have financial aid that helps, and it's covered by my FSA, and that helps, too. I've been in face-to-face talk therapy multiple times, with multiple therapists and counselors, but I've had more progress working with Katie Smith (LCSW) through BetterHelp in 5 months than I have in 6 years of therapy.

I like the messaging system. I struggle to be concise, and the message-anytime format really works for when I have a big issue I need to talk out. I also struggle with talking aloud when I am really upset, so the text format helps me communicate better. Lastly, I like being able to write a message when I have an anxiety attack, just being able to talk through an attack helps, and I don't feel like I'm a burden to my therapist because I'm not calling her constantly in a panic.

I like how easy it was to sign up and be matched with someone who works well with me and who I click with. Also, the ease at which I was matched with someone who specializes in my particular issues. I struggle with finding a therapist that specializes in my issues in my area.

Regarding the cost, it's a lot more expensive than I would pay going to a face-to-face traditional therapist. BetterHelp is over double what I was paying at my previous therapist's clinic. However, I feel the cost is worth the quality of care I'm receiving.

The sessions are only 30 minutes, 1 time per week. I didn't know that going in, and it always takes a bit for me to open up in a session. Thankfully the messaging system mitigates this somewhat.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I've worked with several counselors and therapists over the last 2 decades. BetterHelp was truly better. The platform allowed me the human interaction I desired but also information and worksheets that helped me understand my problems and how I could solve them. Putting all this in one place helped me connect to the solutions in a way I have never been able to do before.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Through BetterHelp, I was able to find the help I needed at a tough point in my life. My counselor was very receptive and made me feel at ease very quickly. Text, video, or voice sessions make this app very convenient and easy to adapt to. I would definitely recommend this app to anyone searching for an in-person therapy alternative.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve tried ample in-person counseling services in my geographic location and never managed to connect with anyone or feel comfortable enough in the therapeutic relationship. With so many qualified therapists to be matched with and the option to rematch at any time, you are bound to match with someone who resonates with you and that’s exactly where I am right now. I feel supported and cared for. The BetterHelp app and journaling feature keeps my consistently grounded in my self-development practice. And at a much better rate than any in-person service could ever offer me in my home town.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I am on a better path in life and feeling stronger than ever due to BetterHelp and my counselor. In just 2 sessions my eyes were opened to a whole new vision of how my life was before, how it is now, and how it can be. And it's looking pretty bright ahead!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I would highly recommend BetterHelp as a new way of therapy. I'm a lifelong client, and would steer away from traditional therapy after reading all about BetterHelp and the qualifications of their therapist, and the amount of therapists they have! This online therapy just makes sense with the whole COVID-19 social distancing. And a true blessing in my life when I found them because they do all the work to match you with a therapist and your therapist does all the rest to help you in all areas of your life. And then you're in a better place in your life just having known them. And I still feel they are underpriced for their priceless services and the areas the therapists are skilled in making them over the top. Any competition is not a threat, this company is in a different league. Hopefully they will get better known because I believe this counseling could benefit the whole world (if only they knew there was BetterHelp out there for them!).

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is helping me with work through those situations I can't change but are in the way of me moving forward. Their platform is easy to use and the counselor I am using was picked for me and my situation. This speaks alot of the care they put into getting me moving forward.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've used many in-person therapists throughout my life, and I can genuinely say I never expected that I would appreciate a teletherapy session as much as I do with BetterHelp. They provide the user with a mini-questionnaire about the type of therapy you are seeking, and the reason you are seeking therapy, and they match you with a therapist that suits your needs. The website says the matching process can be quick, for me it took a week. I was losing hope, but when I discovered my therapist specialized in my mental illness, and had the same college degree I did, I was thrilled. I am a month in (4 sessions deep), and I can wholeheartedly say BetterHelp is 100% the way to go.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's been great at BetterHelp. I've been totally helped, beyond measure, by my counselor, Cathy M. I have weekly scheduled meetings with Cathy, and she helps me lots during the week.

BetterHelp also offers group meetings, webinars.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is the bay leaf in your groundnut stew. You would notice it only if it were not there.

For example, my placement with a therapist was a smooth and seemingly astute combination.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I didn’t believe that online counseling could be as effective as face-to-face counseling until I tried BetterHelp. I was able to share my thoughts and ideas with comfort knowing that my information is confidential and I will never be judged by what I say. And you can have varieties of counselors that are specialized in what you need and for me that was a huge advantage.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was very skeptical about online counseling and spent a lot of time researching different options before going with BetterHelp.

After you fill out your information and questionnaire they offer you several options for counselors, or you can browse through the counselors in your state and request them, which is what I did. I've been to in-person counseling which helped but only for so long and after a while I felt as if I was taking up their time and like I was being pushed out. BetterHelp has never made me feel this way. From Day One I was able to start spilling about things that I'd never really opened up about before and it felt amazing. My counselor has been able to decipher even my most confusing ramblings and offer insight that I hadn't thought of before.

With BetterHelp you have the option to chat via messenger, have voice calls, and have video calls. You also have a journal option where you can write entries to get your thoughts down. These are not shared with anyone, even your counselor unless you share them with your counselor. I really like that I can hop on the website or on the app on my phone and write journal entries or message my counselor when things have come up that I don't want to forget or leave out. Knowing that when I'm struggling I have the option to send a message that will be responded to in a very timely fashion is reassuring.

Overall BetterHelp has really amazed me by how much I like it. There is a lot of support for the website and finding counselors, the counselors are very qualified and professional people that want to help you with any problem you're having. It feels like someone is always there for you when you need it. I would highly recommend this service to anyone that's in need of someone to talk to and might be scared or overwhelmed with the thought of going in person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They helped me through difficult situations. Where I felt like I had to blame myself for everything to make sense of it. This is my addiction or bad habit. Through BetterHelp, I have learned tools to build positive habits.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Totally worth it, very affordable, time-efficient, and reliable! You can choose your provider and change them as you see fit. The app is great and the scheduling is flexible and easy through the app. Messaging is 24/7 and your counselor will get back to you outside your weekly sessions or whatever plan you choose. You can do phone or video or chat sessions so it’s very convenient. I highly recommend you give it a try now. It’s fast and easy to get started. No need to fill out insurance info or anything detailed. You remain anonymous too, which is nice for some. The app is password protected so your sessions and journal entries are secure and highly accessible to you. That is a major selling point for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am glad that I chose to reach out to them. I looked at a few different websites before choosing this one. It fits my needs and it has made a positive impact on my life just knowing there is someone real that talks to me and will offer advice and help in the areas I need it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is such a convenient way to take a positive step forward in making your mental health a priority. You get counseling on your terms and in the comfort of your own home where you are most comfortable. Outside of a counselor, BetterHelp provides so many other resources outside of just counseling.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

During these testing times the thing we overlook the most is our mental health. I'm so happy that BetterHelp exists. They have found a very easy and convenient way of asking for help. Within the comfort of your home you will get help. The idea was amazing and the execution is perfect. Application, website, and reliability of the software is top-notch and so are the therapists. Those who are hesitating to start, do it. You'll thank yourself later.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

As the name, BetterHelp delivers what you are screaming for.

Step by step, you will understand yourself more, see yourself more, be better yourself. Give it try. Trust me, worth it.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend