Laura P.
Laura P.
Annapolis, MDMember since June 2020

Reviews (1)


    • Jun 25, 2020
    • Verified Reviewer

    BetterHelp

    Comprehensive and excellent

    • Length of Use: Less than 3 months
    Overall Experience:

    The two weeks I have been working with a counselor supplied through BetterHelp have been well organized and highly productive. I am especially impressed at how my counselor is very well suited for my particular needs.

    We use what I call "the pen pal method" writing back and forth, but I am impressed with the variety of other options available. Writing back and forth makes sessions of variable length and whenever I need them, around the clock. I can also refer back easily without querying cryptic notes or straining to remember something which is already fuzzy in my memory.

    My counselor always responds promptly to my notes with good practical advice. She responds to my comments and has supplied several very helpful charting mechanisms to enable me to gather data about a particular problem. For example, the "sleep diary" which asks useful questions and creates a week-long chart so we could have a thorough discussion of my sleep problem and make several very helpful adjustments. With her help, I am sleeping relatively well repeatedly for the first week in almost 5 months and it feels great!

    I have several other areas I want to work on and she is helping me organized and be proactive there too. One step at a time.

    I am particularly impressed with her constancy and flexibility in this time of COVID-19 pandemic when many health care workers are stretched thin. Working with her I have regained a sense of cautious optimism and learned new coping skills.

    I rate Better Help "five stars"

    I rate my Counselor as AWESOME.

    Pros and Cons:

    • Flexibility
    • Promptness
    • Ease of use
    • Chart was inflexible and they cannot create a new custom chart or didn’t offer to

    Bottom Line: Yes, I would recommend this to a friend


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