BetterHelp Reviews - See What Customers Are Saying

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BetterHelp

Overall Rating

4.7

3120 Customer Reviews

Summary

BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols, but there are some drawbacks if you fall into certain categories of needs and it’s not covered by your insurance provider.

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Customer Reviews

4.7 Stars out of 3120 Reviews
5 Star:86% 4 Star:7% 3 Star:0% 2 Star:0% 1 Star:4%
95% Recommend This Service
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Posted on Feb 10, 2024

Helpful online therapy.

By Mehj A., Philadelphia, PA, Verified Reviewer

Betterhelp is great in providing access to therapy. They match you with a therapist very fast, and you can switch therapists until you find one that is a good fit for you.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Therapy from home

Being able to choose a therapist

Being able to switch a therapist if needed

The platform has great technology

Cost is high

Doesn’t take insurance

Some of the therapists are not knowledgeable

Posted on Feb 10, 2024

Great Resource for International Dwellers

By Kara G., La Paz, Bolivia, Verified Reviewer

I was living outside my country of origin and needed counseling. I was struggling to find someone in my host country who could offer what I needed and spoke English. BetterHelp offered me the option to support my mental health needs at a fairly affordable rate. I qualified for financial aid given my salary (amazing), but regardless, the sacrifices I made to afford improving my mental health were immeasurably worth it.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The ability to change therapists no questions asked.

The option to choose a therapist that aligned with my religious beliefs (or none at all if that is more your style)

Flexible time schedule and meeting options (text, phone, or video chat)

Available in most countries worldwide

Cost is prohibitive to some. Financial aid helps.

Posted on Feb 10, 2024

A year of sessions

By Ali H., Fresno, Ca, Verified Reviewer

I have enjoyed the ease in use of the overall platform, I appreciated how easy it was to be matched with my therapist. I have been with her for over a year now and I’m so happy I took the leap into this app. I am a healthcare professional who works crazy hours. The ability to book online with multiple options of contacting your therapist by phone, text or video call is the only way I’d be able to participate.

I have recommended and sent many of my colleagues the BetterHelp app.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Match with therapist

Caliber of therapist available

Not covered by insurance

Not covered by FSA/HSA

Posted on Feb 10, 2024

This Service Will Help you Change Your Life

By Tara G., Ledyard, CT, Verified Reviewer

Overall I would highly recommend BetterHelp. They made it so easy for me to schedule appointments and to skip weeks if I wanted to. They also have financial aid plans which really helped me a lot. I much prefer it to in-person at an office as it saved me so much time driving. They also really help you find a therapist who fits best for your needs and the therapists can give you worksheets.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My therapist held me accountable for making positive changes in my life

Convenience

Affordability

I believe they still charge you if you skip a week

Sometimes I felt like I wasn’t improving

The reminders are a bit annoying but they help you log on on time

Posted on Feb 7, 2024

Awesome Psychological Tool

By Brad M., New York, Verified Reviewer

This app is super convenient except for the scheduling which glitches a lot. Either way, the questionnaire to find your therapist was very thorough, and my matching therapist is exactly what I need. Not to mention, it reminds me when to journal my thoughts, which is so helpful for someone who suffers from depression like myself, and reminds me when I need to schedule my next virtual appointment. HUGE TOOL for all mental health woes from life!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Finding my therapist

My therapist

Journaling reminder feature

The scheduling feature glitches when it is time to meet so that needs to be fixed

It should ask you the main problems you would like to tackle with your therapist in the questionnaire so the therapist can be fully prepared before you even meet for the first time.

It should have an option to connect to Apple Health so your therapist can see how your things like blood levels and exercise are going if you have an Apple watch

Posted on Feb 7, 2024

A profound impact on my well-being

By Randy H., Seattle, Washington , Verified Reviewer

I had the pleasure of working with Dabney Hayes as my therapist, and I couldn't be more grateful for the experience. Their compassionate and attentive approach created a safe space for me to explore my thoughts and feelings without judgment. They offered valuable insights and practical tools that have had a profound impact on my well-being. I truly felt heard and supported throughout our sessions, and I highly recommend Dabney Hayes to anyone seeking a dedicated and skilled therapist.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Occasional technical problems

Posted on Feb 5, 2024

Great App but has its issues

By Reuben W., Falmouth, MA, Verified Reviewer

Overall, my experience with BetterHelp has been largely positive, but there are a few areas that could be improved.

Number one, the fact that if you relocate to another state, you therefore have to be assigned a different therapist. People very often can form genuine bonds and connections with their therapist, bonds of trust and long-term communication. So when just because you moved to a different state, that means that has to all be thrown away, it’s kind of like losing a close friend.

Number two. There are connectivity issues with the network and for this reason, sometimes it’s necessary to conduct the session via a telephone call as opposed to video chat.

Other than that it is a great platform, particularly for those of us who live in isolated communities where it’s not practical for us to find a therapist locally. So in that respect, BetterHelp has been a fantastic boon to my life on every level and I highly recommend it.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

User friendly due to remote sessions

Highly qualified therapists

Awareness of LGBTQ+ Issues

State moving limitations

Connectivity issues

Pricing

Posted on Feb 3, 2024

Thank you

By Harris M. , Los Angeles

BetterHelp connected me with an amazing therapist who knows exactly what I'm going through via experiences and knows how to help. The questionnaire that is filled out during the BetterHelp intake process is wonderful because they care.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The connection of therapist to patient

No “cons” were specified in this review

Posted on Feb 3, 2024

BetterHelp truly helps.

By Haifa S. , Italy

I have been referred by a friend to this platform, they are really good. Not only do they offer you a variety of online presentations and guests talking about several issues, but they also set you up one-on-one sessions with a therapist.

They have been good at listening around my needs. You are also free to change your therapist if you have not connected with him/her.

Personally, it is really helping me and making a difference. I have the best therapist I have had, and my journey with him has been really interesting.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexibility

Community and sharing

One on one focus

Had to change two therapists to find the good one for me.

Posted on Feb 3, 2024

Better Help is Awesome!

By Kanisha M., Columbus, OH, Verified Reviewer

BetterHelp has been a vital part of my life since I joined, providing an excellent supportive, nonjudgmental space for me to express myself. My therapist is a great listener who makes me feel supported, appreciated and understood. I highly recommend Better Help as your companion for therapy and support for your journey in life.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The connection to a person who cares about me

The easy steps to book an appointment

The journal prompts

The pricing point-sometimes have to get creative with how I’m going to pay for my subscription

Posted on Feb 3, 2024

Betterhelp is a great option for those needing help right away

By Shaun M., West Valley, UT, Verified Reviewer

Betterhelp is a great option for those who need to get into therapy right now and don't want to wait on insurance and overbooked offices to get back to you. My only complaint is that they do not offer an every 2 weeks option without spending the same amount as the every week option, and the once a month option still costs 2/3rds as much as the every week option.

But if you're looking to meet with your therapist every week for the forseeable future, it's a very good option to have available to you.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

You get matched with a therapist and can start right away

Therapist matching was very accurate, I had the same Therapist the whole time

Messaging your therapist at any time

Most of the subscription options are very expensive for what you're getting

Only the weekly meeting option is worth the money, but as you get more mentally healthy, you may not need to meet that often, so your options for care get worse the healthier you get.

You can't supplement the cost with insurance

Posted on Jan 29, 2024

Great option for therapy online!

By F.T. N., Boston, MA , Verified Reviewer

Telehealth through the BetterHelp platform makes therapy more accessible and convenient by allowing individuals to access it from their own space therefore overcoming distance barriers. It promotes regular check-ins and flexibility, accommodating diverse schedules and preferences. This contributes to a relaxed and open therapeutic experience.

BetterHelp offers quality options for therapists that offer empathy, listen actively, and genuinely commit to a client's well-being. They build trust, maintain confidentiality, and tailor therapeutic approaches to individual needs. Additionally, being non-judgmental, patient, and fostering a collaborative relationship are essential qualities that BetterHelp therapists encompass.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great therapists

Affordable

Flexible schedules

None

None

None

Posted on Dec 30, 2023

Getting to the road of recovery

By Steve T., Wisconsin, Verified Reviewer

They have matched me with a great therapist to help me on my journey to recovery and BetterHelp has helped me to start the recovery process to making my life better than what it was.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The way you answered questions for help

The speed to getting a therapist

Finding the help that’s needed

Not in-depth question

Not telling you what all you need to set up before you start

And the payment plan

Posted on Dec 30, 2023

Great therapist, horrible platform

By Jared N., North Carolina, Verified Reviewer

I found a wonderful therapist but ultimately left because of their terrible customer service, pricing, and billing policies that make using their platform a huge pain in the behind.

Some details that are not disclosed until after you sign up and start working with your therapist (and getting billed in advance):

• BetterHelp will bill you every four weeks, regardless of how many sessions you are able to schedule during that 4-week period.

• It is then your responsibility every month to reconcile your BetterHelp invoice against the number of sessions you were able to book.

• It is also your responsibility to identify any discrepancies (if, for example, I or my therapist take a vacation and are unable to meet one week) and to then reach out to BetterHelp to explicitly request a “credit” for the sessions(s) that I was erroneously charged for.

• If you do not perform this reconciliation and also manually follow up in email with BetterHelp, you will continue to be overcharged for any sessions you are not able to schedule in a given month.

• While you will be charged in advance for four sessions per month, regardless of how many you are actually able to schedule, BetterHelp will not refund you for any sessions for which you are charged but unable to schedule. Instead, BetterHelp will issue a credit that pushes out the date on which you will then be charged, again, in advance for the next four monthly sessions.

Additionally, if you have any further issues regarding BetterHelp’s billing practices, your only recourse is to communicate via email. There is no telephone number listed anywhere that I could find on BetterHelp’s website, and the phone number that is listed on my invoice from BetterHelp (only available after I have signed up and incurred my first month’s bill) only routes to an offshore contact center. Calling this number connects you to an answering service where I am advised that they can only take a message and that I should expect to hear back in “1 to 2 business days”.

BetterHelp also raised my rates 25% after the first two months. When I reached out to their customer service (again, only through email — they will no speak with any subscribers), I was informed that my initial pricing apparently reflected some "discount" that was never disclosed, so the price increase was just the realignment to their "standard" pricing.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Found a great therapist

Horrible customer care

Terrible subscription model that turns you into an accountant every month to reconcile your bills and chase BetterHelp for any erroneous charges

Now more expensive then every other platform available

Posted on Dec 30, 2023

An easier route to therapy

By Julia H., Illinois, Verified Reviewer

I don’t know if I would have ever gone to in-person therapy. The idea was so daunting to me and I had no experience with counselors. I felt that BetterHelp is more approachable, and I felt able to at least do a phone call with my therapist. The messaging aspect was also huge. I struggled to articulate myself and always felt confrontational. Writing was an extra layer where I felt like I was personally writing for myself. It was a small step to share with my counselor quickly and for someone to respond and help guide me with often very anxious or depressing thoughts. This helped me break the pattern of “keeping it to myself” and made me more confident in being vulnerable and asking for help. I have been using the service for 4 years in both Ohio and Illinois. Both of my counselors have been amazing. I especially appreciated the matching service, which allowed me to pick a counselor who could do faith-based counseling.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Matching service that asks questions about you and what kind of counselor you want

Texting and journaling features

Discrete nature of telehealth

Cost is better than others for out-of-pocket

Sometimes my therapist wouldn’t see my messages; app glitches

Phone calls used to drop, but it hasn’t done that in years

Posted on Dec 30, 2023

Highly recommend

By L. S., Guyana, Verified Reviewer

If you can afford it, BetterHelp is the most convenient therapy option for people who have busy lives and need a therapist who is available remotely, in various forms of communication (audio, video, text), and also having the option to have group therapy.

All remotely and on your own terms!

It has been a highlight of my year.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Flexible schedule

You can choose a therapist that is right for you and you can change your therapist at any time

Unable to reschedule therapy sessions less than 24 hours before it starts

Posted on Dec 30, 2023

Great network

By De’Andre S., San Francisco, CA, Verified Reviewer

Great network of help that I never knew I had at my fingertips. Definitely would recommend to anyone who needs the experience and help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great help at your fingertips

No “cons” were specified in this review

Posted on Dec 30, 2023

Best help

By Loren S., Stamford, CT, Verified Reviewer

BetterHelp is the best online therapy that has ever been available for people that need someone to talk to. Therapists that are matched to the individual's personal and private needs without judgment.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Prompt

Easy

Reliable

I wish there were more sessions during the course of the week

I wish it were a little more affordable

I wish there were more evening sessions

Posted on Dec 30, 2023

Excellent psychologist

By Daniel K. , Pennsylvania

Julie has been very helpful to me. She is a great listener and has the ability to identify the issues and suggest meaningful ways to help. Since my preference is a Christian approach to therapy, she is perfect. I would highly recommend her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of speaking with my psychologist

Flexible scheduling

Addressed issues most important to me

Cost was higher than I expected

Posted on Dec 30, 2023

Game changer being able to engage in therapy at home

By Amanda D. , Wales, United Kingdom

One of the best things for me about BetterHelp is having therapy from home (or wherever you want to be) as opposed to commuting to the therapist's office. Especially if the session had been emotionally draining — having to get home afterwards as opposed to being in the safety of your own space makes a big difference to my wanting to commit regularly to the therapy. The amount of group classes that come free alongside your own personal weekly one-on-one is brilliant too and sharing these classes on Zoom with people from all around the world has given me a useful perspective on how mental health is a challenge for us all. It really has taken the residual sense of stigma about mental health issues away.

My own therapist, the second one I found on the app, has been brilliant, and in ten months, I feel I have made huge progress in my confidence and ability to deal with family relationships.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Being at home

All the many other classes available free alongside your personal therapist

The ease of finding and swapping a therapist if necessary until you find someone you click with

No “cons” were specified in this review

Posted on Dec 30, 2023

The number one app to have

By Mary L. , San Antonio, TX

Having this app has helped me keep the accountability on myself and my mental health. My therapy, my healing myself healing. If it wasn't for this app and the wonderful availability of the therapist and the classes, this journey of mine will now soar at higher and faster rates than I can ever imagine. Thank you, BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy scheduling

Wonderful group sessions

24/7 access

No “cons” were specified in this review

Posted on Dec 30, 2023

Amazing

By Madison H., Niceville, FL, Verified Reviewer

It's so amazing. The help you get here is worth it. The many different tools to help you are outstanding. It's so easy to use and the interface is easy to navigate as well. I don't struggle trying to figure things out. The therapists and classes are amazing and they don't just do it get it done. They seem like they actually care and want to help.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy navigation

Amazing therapist and teachers

Helpful classes

No “cons” were specified in this review

Posted on Dec 30, 2023

Easy and convenient

By Katie B., Tallahassee, FL, Verified Reviewer

BetterHelp is easy to use. Booking sessions and rescheduling are easy. Communication with my therapist is easy as well. Great layout.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Therapist

Communication

Easy to use

No “cons” were specified in this review

Posted on Dec 29, 2023

Best online therapy service

By Chelsea G., Pennsylvania, Verified Reviewer

BetterHelp, complete with its text, video, and audio therapy sessions, group sessions, and classes opened me up to a world of heightened understanding and provided me with the skills necessary to live intentionally and make myself better. I’d recommend BetterHelp to anyone in need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Group sessions

Classes

Therapy sessions

Price

Posted on Dec 29, 2023

Just try it

By Charisse H., Mount Airy, NC, Verified Reviewer

Honestly, it’s a bit on the pricey side but hey, can you really put a price tag on being healed and growing closer to God, friends, family, husband, or wife? They even honestly offer financial aid and affordable weekly payments. But aside from that, the app is everything you could ask for; you can pick the features you want in a therapist, you set the appointment and you pick how you meet. There’s a journal feature that also has different topics you can shuffle daily or write your own. And if you feel open and transparent one day you can share it directly to your therapist and they can see the real you that be in them pages. I really like my therapist and I plan on doing everything I can to keep using this app. Being whole and useable by God, a healed mom to my kids, a healthy Grammi to my grandbaby, and a dope wife one day to my husband. Count me in.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Picking my therapist

Journal feature

Being able to meet right from my phone

How quickly your membership is terminated and you lose your therapist if you miss a payment

Losing your therapist

Having to start over if you miss a week payment

Posted on Dec 29, 2023

Life saver

By David B., Australia, Verified Reviewer

I spent ages chasing up all kinds of psychologists, spent ages waiting for appointments that were few and far between. With BetterHelp, boom — got a therapist immediately. Boom — weekly sessions right off the bat, no need to wait weeks when you really need support. BetterHelp are life savers.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Weekly sessions

Fantastic therapic

Kind — the hardship program for a reduced rate was profoundly valuable to my mental health

The app itself could be a little better, there were occasional glitches but nothing major

I can't think of any other constructive feedback — BetterHelp have been amazing

Posted on Dec 29, 2023

Thankful

By Elona H., Seattle, WA, Verified Reviewer

I appreciate this platform to connect and feel this is an important step in the right direction for me. I believe all the time it took for me to start would have been worthwhile to begin sooner.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Someone at your fingertips to work with you

The ability to prioritize oneself with ease

Matching a good fit to my needs

The cost is high for most people to afford

The high cost to get therapy

The cost basically is the only concern

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