About BetterHelp

Launched in the summer of 2013, BetterHelp is the world’s largest online counseling platform that promises to help anyone with an internet connection talk to licensed, professional therapists.

If you’re experiencing any life’s challenges (who hasn’t at some point?), BetterHelp’s network of 1,200+ licensed and board-accredited counselors can help you navigate them using your computer, tablet, or mobile phone. Simply log in wherever you are and communicate with your counselor at your own pace—whether it’s day or night, weekday or weekend, you’ll always have a private, safe, and secure environment to share anything you want.

Because of these benefits, BetterHelp claims to have helped more than 250,000 customers to date.

It’s no secret that most of us could use counseling at one point or another, but considering how inconvenient in-office sessions can be—not to mention the high prices—many of us don’t seek out the care we need. Has BetterHelp’s online-only model changed all of this? Are they comparable to an in-office counseling session? How affordable are they?

Let’s dive right in and find out how you can match up with one of BetterHelp’s counselors:

How Does BetterHelp Work?

To begin your journey, you’ll need to start by spending 15 minutes or so answering BetterHelp’s fairly in-depth questionnaire. This will help the company assess your needs and match you with an appropriate counselor.

First, you’ll begin by answering questions about your gender, age, and marital status, if you’ve ever been in therapy before, and your current physical health (good, fair, poor). Then, you’ll rate your current sleeping habits, as well as your financial status, followed by a series of “over the past 2 weeks, how often have you been bothered by any of the following problems?” questions:

  • Little interest or pleasure in doing things
  • Feeling down, depressed, or hopeless
  • Poor appetite or overeating
  • Trouble concentrating
  • Anxiety or panic attacks

Finally, you’ll rate your preferences for a counselor’s specific areas of expertise on a scale of least to most important. This includes addiction, LGBT-related issues, eating disorders, and many more.

Finally, you’ll create an account by entering your name, email address, password, and credit card number (more about this in the Cost section below).

Based on what you entered during this process, you’ll be matched with a counselor “who fits your objectives, preferences, and the type of issues you are dealing with,” generally within 24 hours.

What happens after you’re matched with a BetterHelp counselor?

The BetterHelp Therapy Process

According to the company, all BetterHelp counselors are “licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), or licensed professional counselors (LPC).” Each will have a Master’s or Doctorate degree in their respective field, along with 3 years and 2,000 hours of hands-on experience.

Important note: BetterHelp is upfront when claiming, “Please note that your provider won't be able to make any official diagnosis, to fulfill any court order or prescribe medication.” Also, remember that these providers are not employees of BetterHelp, so the company doesn't oversee them professionally.

Once you’re matched with a counselor, you’ll have 24/7 access to a dedicated virtual “room” where you’ll be able to communicate privately and securely, simply by logging in to any internet-connected device. This is where you’ll write about what’s going on and ask questions about things that are troubling to you.

After posting a message, your counselor will log in to this same room and “respond with feedback, insights, and guidance.” How quickly your counselor responds can vary depending on may factors, although most reviews we read (more in a moment) claimed that they received responses within hours, or even minutes. As part of your subscription, you’ll be able to communicate with your counselor this way as much as you like.

If you feel that your counselor isn’t a good match, you can request another at no charge. If you feel comfortable though, you’ll begin learning how to move past your issues, make positive change in your life, and accomplish your goals.

How Much Does BetterHelp Therapy Cost?

We’ll be honest: We read about a lot of different pricing options during our BetterHelp research. For example, one part of their website claims you’ll only pay $45 per week, although the fine print on our ordering page indicated we’d pay $70 per week. Elsewhere, we found some customers claiming it costs as little as $35 per week.

Furthermore, BetterHelp’s website indicates that all subscriptions are billed on a monthly basis, although one recent reviewer claimed that you can choose between weekly, monthly, or quarterly options.

For clarification on both these issues, we emailed customer support at contact@betterhelp.com. Here’s the answer we received:

“We do offer several subscription plans with different subscription periods and pricing points. You can select your preferred plan by clicking on your name at the top-right corner, clicking "Account Settings" and then clicking "Change Plan". Please note that we're also offering financial aid for people who can't afford the service.”

Again though, you’ll first have to sign up for a trial and (presumably) pay the $280 before being given the option to change your subscription plan or payment schedule.

After the initial 7 days, your account will automatically roll over to a recurring subscription, which can be canceled by logging into your account, visiting the Settings page, and clicking the Cancel Subscription link.

In addition to messaging in your “room,” BetterHelp’s counselors can be reached through 20-minute phone sessions. The first session in each billing cycle is covered by your membership fees, which increases to $29 per session thereafter.

Considering these prices and ease of access, are customers singing praises for BetterHelp?

Are There Any Customer Reviews for BetterHelp?

On Yelp, BetterHelp had an average rating of 4 stars at the time of our research, based on 14 reviews. The vast majority seemed pleased with the fact that you can post messages about your thoughts and feelings at any time, which is more convenient, since you won’t have to wait until a formal counseling session. Also, many felt that the anonymity allowed them to open up more.

BetterHelp, Based out of Sunnyvale, CA, also had an A- Better Business Bureau rating based on 27 closed complaints (as of 5/10/16). Overwhelmingly, the most common complaint referenced being charged immediately after signing up for a free trial (which we addressed in the previous section).

BetterHelp’s Android app had a 3.3-star rating on Google Play based on nearly 600 reviews, and a 4.5-star iTunes rating based on 28 reviews. Regarding the app only (not the counseling service), most seemed to find it simple and effective, although many didn’t like the fact that it doesn’t store login credentials.

Writing for the Wall Street Journal, Joshua Fruhlinger tried BetterHelp and a similar competitor named Talkspace. With both services, he experienced fast communication and felt like he got to the root of his issues faster than he would have through traditional once-weekly sessions. Joshua tried 2 therapists with each service and had similarly positive experiences each time.

Although The Atlantic didn’t actually test out BetterHelp’s services, one professional they interviewed had some hesitations about the format:

“Some important aspects of counseling are lost when the services are not provided face-to-face,” says Joyce Marter, the president of the Illinois Mental-Health Counselors Association.”

Finally, another mentioned that in any type of online environment (regardless of the security measures put in place), information is always susceptible to hackers:

“Clients and clinicians both need to be aware that good hackers can access anything online, regardless of industry security standards,” says Christy Leaver, a licensed clinical social worker with a counseling practice in Lexington, Kentucky.”

Is BetterHelp a Better Way to Get Therapy?

Just like any other service or product, “better” is a highly subjective term. For example, if you prefer to have face-to-face contact with a counselor, then BetterHelp might not be a “better” option for you. Or, if you prefer to write out your concerns as they arise in a largely anonymous format, then BetterHelp might be right up your alley.

From a price perspective, though, it’s easy to see that at $70 (or less) per week—with an unlimited amount of contact with your counselor—BetterHelp might provide a much better bargain than traditional in-office counseling sessions. Again though, whether or not this translates into a better value depends on your needs and preferences.

Either way, just remember that BetterHelp does not specialize in crisis intervention, so if you require immediate attention in order to avoid harming yourself or others, they shouldn’t be your first option. In fact, one of the more common complaints we encountered during our research was that customers were turned away after submitting their questionnaire. If this happens to you, just remember that there are better avenues for you to seek care.

Even if you don’t sign up for a BetterHelp subscription, their website is chock full of guides that can help you understand and work through common issues like anxiety, depression, grief, and more.

Finally, although BetterHelp might be the largest online counseling network, keep in mind that they’re not your only once, as you also have popular competitors like Talkspace, Breakthrough.com, BlahTherapy.com, 7Cups.com, and many others. Just remember that not all of these provide the same attention to detail and licensed counselors (some could be considered “lifestyle guidance” instead of formal counseling) as BetterHelp.

Did you sign up for a BetterHelp membership? Talk about your experience by writing a review below!

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356 Consumer Reviews for BetterHelp

Average Consumer Rating: 4.2
Rating Snapshot:
5 star: 275 4 star: 16 3 star: 2 2 star: 5 1 star:  58
Bottom Line: 82% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Extremely grateful for BetterHelp.com!

    • Miami, FL,
    • Jan 16, 2019
    • Verified Reviewer

    I have tried for years to find a quality therapist who understood some of the unique challenges I have faced in my lifetime. I have been amazed at how perfectly I was matched with a therapist who not only understood the issues I faced, but had experiences with previous clients in similar situations. My BetterHelp.com therapist is very responsive, full of encouragement and support, but most importantly has wonderful suggestions and advice on how to reframe my perceptions. In just the short weeks we have been having discussions SO much progress has been made!

    Bottom Line: Yes, I would recommend this to a friend

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  • False hopes for older people

    • Los Angeles, CA,
    • Jan 16, 2019
    • Verified Reviewer

    I recently went through a family crisis and wanted someone who could give me an objective take on it. I contacted BetterHelp and they refused to deal with me. I replied to their email and asked why. I received an overly-polite response, suggesting I wasn't a good fit, and that I might check with a one-on-one in-person counselor who took Medicare. Because I didn't say anything unusual in my initial contact or follow-up, I can only assume BetterHelp practices age discrimination and that I have been a victim of it. All I can think to do is spread the word to others my age, to save them the insult and possible injury due to this ever-growing form of discrimination. I also called my daughter, a marriage and family counselor, so she can let her clients and colleagues know. It's sad that things like BetterHelp show up online, but I suppose the internet allows anyone to pull just about anything.

    Bottom Line: No, I would not recommend this to a friend

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  • BetterHelp is a lifesaver

    • Boulder, CO,
    • Jan 15, 2019
    • Verified Reviewer

    I have limited options for therapists, as I cannot drive owing to a health condition. BetterHelp has been a real lifesaver for providing me access to an outstanding therapist from the convenience of my home. Further, I have many significant medical bills, and BetterHelp has offered financial aid to make receiving therapy possible. I cannot recommend this service highly enough!

    Bottom Line: Yes, I would recommend this to a friend

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  • BetterHelp

    It is a very good resource to have, I have come to see others use it and get help. The website has changed my life for the better in the last week, some areas of my life have improved, but some need work on, so that is why I have BetterHelp.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Recommendation

    • Minnesota,
    • Jan 11, 2019
    • Verified Reviewer

    I have been working with a counselor on BetterHelp for about a week now. So far communication is going well, and Katie is being very helpful. I like not having to make an appointment to add to my crazy schedule. Being able to correspond with someone through email is a much more efficient use of my time. Based on what I have experienced so far, I would recommend this website.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Truthfully helpful

    • Houston, TX,
    • Jan 11, 2019
    • Verified Reviewer

    I’ve yet to find any sort of negativity. The therapists are wonderful and really allow someone to ease their problems and attempt to solve them as well. It was what I needed instead of the visit every couple of weeks you can message whenever you need it to vent and acknowledge things. I love it!

    Bottom Line: Yes, I would recommend this to a friend

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  • You can rely on your therapist, every day at any time!

    • United Kingdom,
    • Jan 11, 2019
    • Verified Reviewer

    I started to use BetterHelp when I realized I couldn't cope with my emotions and I was going through a difficult time with my marriage. I separated from my husband and I couldn't understand my own feelings. I didn't have money for a classical therapy, and also I didn't feel that one meeting per week was enough to pull me out of my situation, so I looked for alternatives and I've decided to give it a try.

    I change the first therapist who was assigned to me because he took a while and never answered my first text, and I needed someone immediately, so I couldn't wait. At that point, I could choose through a few therapists and I met Ava, who has become my reference whenever I am on an emotional swing. She is so nice and kind and asks the right questions at the right moment. She is able to make me think when my emotions are numbing me.

    I definitely recommend using BetterHelp to who, like me, either doesn't have money for normal therapy or feels that just one meeting per week is not enough of a support.

    Bottom Line: Yes, I would recommend this to a friend

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  • Amazing place

    • Singapore,
    • Jan 10, 2019
    • Verified Reviewer

    BetterHelp is a place where they genuinely care for the people, and you will understand why when you sign up with them. The first time I applied for therapy through BetterHelp I was skeptical as I felt what could an online website offer me. But I was wrong, their customer care went through my problems, emotionally and financially, and I’m still working on it, but I know I can grow into a better person because of BetterHelp and Dr. Kevin.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    BetterHelp - best solution for busy people

    • Bucharest, Romania,
    • Jan 9, 2019
    • Verified Reviewer

    Going to therapy can be very hard for an extremely busy person. If you are feeling overwhelmed and need someone to talk to, but find that you can't find the time and/or can't afford going to therapy, then I'd strongly recommend BetterHelp.

    1. They made it very easy to get a discount through an automatic system of seeing if you qualify for a discount. The discount I received I felt became a very reasonable price for my income.

    2. I had a negative experience with a therapist who became unresponsive, but BetterHelp asked me about my experience. Upon hearing of this experience, they promptly gave me an extra week to make up for any lost time. It was more than fair.

    3. I also found an extremely good therapist. Sadly for BetterHelp, I am canceling my subscription because the therapists was so good that I have already gained the help I was looking for and I no longer feel I need therapy.

    What can I say except that trying out BetterHelp was an excellent idea and I congratulate myself for it. Money well spent.

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent service

    • Las Vegas, NV,
    • Jan 5, 2019
    • Verified Reviewer

    I have been reluctant to go to a counselor because I was unsure if they were good or could help me. My experience with BetterHelp has been outstanding. My counselor, Megan Strauss, is excellent and has been a big help to me. I highly recommend BetterHelp!

    Bottom Line: Yes, I would recommend this to a friend

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  • BetterHelp is amazing!

    • Central Valley, NY,
    • Jan 5, 2019
    • Verified Reviewer

    I rarely, if ever, write a review. I was so happy with BetterHelp that I felt compelled to share my feelings. BetterHelp is amazing on so many levels.

    First...my therapist is so knowledgeable and I have made so much progress with him. I send him a message and hear back from him in a timely manner. I also schedule a regular session with him on the phone weekly. Our sessions are extremely helpful. He has helped me make some major positive changes in my life and I look forward to more.

    Second...the customer service is fantastic, and the app is so easy to navigate.

    I was skeptical at first, but have now recommended this to many people with full confidence!

    I am no stranger to therapy. This is the best therapy I have ever had. It is well worth every penny! I highly recommend that you try it.

    Bottom Line: Yes, I would recommend this to a friend

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