I experienced a work-stress crisis where I needed quick mental health assistance. BetterHelp proved to be a great option for me. I was able to quickly be matched with a therapist and had an initial session within a few days. I liked the questions they asked in preparing a match for me. The questions were thoughtful and made me feel my answers would help match me with an appropriate therapist/counselor.
My counselor has been really helpful in guiding me and helping me get perspective on a few challenges I have. I enjoy being able to connect with her via video on my phone from the comfort of my home. I still feel a personal connection with her although we’re not in-person and in some ways, I feel more comfortable in opening up because I’m at home and in a comfy place for myself.
I’m really happy overall. For me, the price is good for short-term counseling and although I’d love to stick with my BetterHelp counselor moving forward, I’ll probably need to stop in a few months but I’d definitely be open to return for a month’s subscription if I have a sudden need for help again.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick access to care
Remote video options
Good system for matching with a counselor
Convenient communication options (ex: chat, video, audio)
Price is high (versus full insurance) if considering long-term care
Mobile app seems under developed and a bit glitchy