BetterHelp Reviews - How Effective Is It?

I am honestly amazed at the customer service I have received from this company. The staff has gone above and beyond! I am so grateful for their quick, kind, and helpful responses. My therapist Donna has been a good match for me, not only has she helped the way I think about things but she is real person. I like that she’s got personality and doesn’t come across as a generic robot. I am genuinely happier than I thought I would be with this. I wasn’t sure what to expect, but everything has been better than I imagined.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I came into BetterHelp with no prior experience with a therapist. Matthew Miller was the very first person assigned to me and rest was history. Through all the guidance I have received from Matthew, I was able to identify and dissect the root of all my issues from childhood up until now. Going to therapy even went as far as rejuvenating my desire to read along with picking up new hobbies (e.g. playing an instrument and hiking). I could practically write a book about therapy at this point. Case and point is that I have gone from being a passive advocate for mental health to someone who believes every single person should see a therapist at least once in their lifetime. I would recommend BetterHelp to all of my friends and family, and I most certainly will be returning, whether it be next month or next year. A huge kudos to those involved with the creation of this godsend of a platform.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've had a good experience with BetterHelp. I like being able to put my feelings into writing and I like being able to message and chat with my therapist. I always have something to consider at the end of a therapy session and I feel confident things are going to keep getting better. I want to stick with it and get to the things I can't see yet but know are there.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about using an online platform for therapy, but BetterHelp knocked my socks off. I had a decent therapist, but took a chance and switched to someone who GETS it for the first time in many years. My therapist is extremely supportive and helps me challenge my negative thinking patterns to heal from my past trauma and affect real changes in my daily life. I’m deeply grateful and highly recommend giving BetterHelp a shot for anyone who might be on the fence.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I want to report my therapist. I am a patient seeking help and advice for my depression, lack of confidence, and trust issues, and she just made it WORSE. She spent the session telling me to set boundaries and then when I tried to set one little boundary with her, she flips on me and says I’m aggressive and should find another therapist? This platform is going to cause worse mental health and drive someone suffering to suicide one day, if not already. I am extremely upset and don’t know if I can ever open up to a therapist ever again to get the help I need.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp has been the best way for me to seek the help I needed, when seeking therapy, the “traditional” way kept letting me down. What’s better is they even offer financial assistance and the ability to switch therapists, if the one matched didn’t meet your needs. I’m so grateful for the ability to bypass having to call around for days to find a good therapist with availability.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have found the service itself, email support (office), and the staff responsive, friendly, and helpful. My first therapist was good but unfortunately left BetterHelp. However, I was matched with another therapist, who is proving more beneficial than the previous. I like that you can message/journal at any time. I also appreciate the ability to pay for an extra session in a week during those hellish times. And actually, I was surprised to find that the cost of the second session was less expensive than I had expected. I did a lot of the webinars in my first few months as well, which were mostly pretty good.

I didn’t give it five stars because I had to change therapist after about 4 months, the app isn’t available, and the website video chat doesn’t work on a kindle, and it’s not cheap. Not that therapy is cheap anywhere, to be fair.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

They need to be more specific about their therapists. She wasted over a month of my time. I was very clear about what I wanted to accomplish and had to wait 2 weeks for an appointment (oh, and the only time she sees clients are on Friday nights which I wasn’t told until I met with her on the first appt 3 weeks later because she canceled my first appointment!). Then we agree to do therapy in the way that I clearly stated upfront and then a month and a week later she tells me that I should change therapists. Total BS and a total waste of my time and money!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp is well established on their website. It's easy to use and they do a thorough job of gathering your information to match you with a therapist you'll do well with. I like that I can have sessions with my therapist via phone or video and can message her at any time. I can also journal and choose whether or not to share my writing with my therapist. It is more affordable to me than seeing a private therapist off-line, more convenient, and more flexible to suit the time I am available. I highly recommend them.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been charging me for services that I am not using. It doesn't make it clear what I am paying for. They managed to rack up several payments without me noticing. Very sad when companies rely on gimmicks rather than servicing their clients.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

If you're seeking therapy I highly recommend BetterHelp and Daniel for your therapy, truly the best dollars I've ever spent.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend