BetterHelp Reviews - See What Customers Are Saying

I first started counseling because my phobias were affecting my daily life.

I couldn’t do face-to-face counseling because I have small children and no babysitter during the day. On top of that, the counselors online didn’t share my faith, so I didn’t trust they would truly understand where I was coming from.

BetterHelp set me up with Krissa. We are able to discuss practical tips to help me with my anxiety, scriptures to help me change the way I think and grow in my relationship with Christ.

It’s the exact help I’ve been looking for and so grateful for it.

I highly recommend BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a good platform for counselors to offer help and patience to find support. I think they could improve on their customer service a little bit but in general, I think they offer a good service. I would give them a 9 out of 10. I do know that entering a counseling office felt very daunting to me but having the option of chat, phone, or video conference feels much less intimidating! I am very grateful for BetterHelp! And my counselor is amazing!

Bottom Line: Yes, I would recommend this to a friend

In the wake of the COVID-19 pandemic, I found myself without employment, without private insurance, and without a therapist. I heard about BetterHelp on a self-help podcast that I was listening to. I couldn’t be more impressed with the service delivery model. The counseling is affordable, the scheduling is flexible, and there are multiple ways to connect with a therapist and get the support you need in this very stressful time when we are self-isolating.

Bottom Line: Yes, I would recommend this to a friend

This has been tremendously helpful. I have constant communication with my counselor and I can get an appointment within days. They matched me up with a counselor who fit my needs and it has been great. I've already had a few sessions and it has helped so much.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an easy way to find a therapist online when you feel you need to act quickly. It isn't restrictive to a once or twice a week session in an office. You can message your counselor at any time and they'll usually get back to you that same day. Your sessions can be in the form of live chat, phone, or video, which is very accommodating to whatever your need may be. I'm glad I found this site and look forward to staying on the right track for a better happier me.

Bottom Line: Yes, I would recommend this to a friend

Honestly I've been using BetterHelp for a while. It's easy, it's secure, and my therapist has been super helpful. Definitely recommend it. Only downside is it can be a bit pricey. I was going to therapy every other week for about $60. They don't really give you a choice to do every other week. It's either every week or nothing.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been incredible. I've gone most of my life trying to handle my OCD on my own or through self-care outlets, and in the first week of finding my therapist on BetterHelp, I've made more progress than I have on my own in years. The application is easy to use, functions well on any platform, and is far worth the investment. I would recommend this to anyone looking for that next step of commitment.

Bottom Line: Yes, I would recommend this to a friend

I was referred to BetterHelp by my company's EAP. The process of getting connected to a counselor was simple and didn't take long at all. Within a day of calling my EAP, I had an appointment scheduled with my new counselor at BetterHelp.

The chat option to talk to my counselor between sessions is a great bonus, and my counselor Rochely has been so helpful to me, as an empathetic listener and in challenging me to explore why I think and feel what I do.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an app that offers therapeutic treatment online and face-to-face sessions with multiple highly- experienced professionals in the field of psychology.

BetterHelp has helped me a lot in my life. I started to be hopeful and that I could change everything just by believing in myself and not dodge my troubles.

If you feel the need to talk, BetterHelp is there for you.

P.S. If you have some financial issues, BetterHelp offers a fixed discount of treatment based on how much can you pay and help you get through.

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp.com and my therapist Kim. She was my second therapist on the app (super easy switch!) and I’m so happy I found her! I tell everyone I know: everyone should do therapy. It’s self-care. And with virtual therapy like BetterHelp, there’s no excuse not to! I finally convinced my younger sister and a few friends to sign up too.

Bottom Line: Yes, I would recommend this to a friend

The counselor I was set up with is very awesome, attentive, and kind!

Bottom Line: Yes, I would recommend this to a friend

I've been so impressed with not only the counselor BetterHelp matched me with but the whole service and online interface. My counselor was precisely the person I was looking for, she is knowledgeable, local to me, has great experience in the areas where I needed help, and is always available to chat with me via message or more if needed. She is uplifting and offers me the right tools and worksheets for what I am struggling with at that time. The BetterHelp interface is one of the best I've ever seen for both mobile and desktop. There are so many features within the site to journals that you can automatically share, to video conferencing without other links or logins, to great message and fillable worksheets all within the site. I love the message reminders I've set for myself to remind me to journal each evening or that I have a call upcoming. One very important thing to mention is the true affordability of this service compared to traditional in-person counseling. I'm impressed and thankful I gave BetterHelp a try!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great option for people like me who are looking for a counseling option beyond visiting the local clinic. My counselor is attentive and asks probing questions that help me reflect on my actions and thinking.

Bottom Line: Yes, I would recommend this to a friend

I was extremely reluctant to sign up for counseling of any kind and now I am so happy that I did. I started back in February at one of my lowest points - freshly 30 years old - new job - relationship issues - family issues - you name it. I got matched up with Elizabeth/Betsie as my counselor and I honestly can’t say enough kind words about her. She is present, a great listener, makes you feel understood, she follows through, makes you feel comfortable. I look forward to my weekly sessions. BetterHelp in general has been an awesome website - during the pandemic they have even offered financial assistance to members so that they can remain in counseling and that to me is huge. Mental health is so important and BetterHelp is doing it right. Thank you for creating this platform and thank you for having such awesome counselors available like Betsie.

Bottom Line: Yes, I would recommend this to a friend

I was assigned to Roxana Lal on BetterHelp. This was my first time working with her, or anyone via online/phone counseling. I have a very complex situation, yet Roxana listened and even seemed to understand my unique position. I look forward to continuing to work with her!

Bottom Line: Yes, I would recommend this to a friend

I watched multiple YouTube videos and read multiple blogs about BetterHelp vs TalkSpace and the consensus is: BetterHelp!

Their financial programs offer bang for their buck and you don’t have to pay extra (unless you have multiple direct appointments made a week) to receive important features (ie video chat). It’s extremely easy to use, organized, and a lot of other professionals in this field that tried out both suggested this one due to the response times, quality, features for your money, and more.

You’re able to journal every day, join webinars, and have a constant chat going that is important to reflect on and also available even if you cancel your subscription.

Can’t recommend it enough!

Bottom Line: Yes, I would recommend this to a friend

I was looking for grief counseling to help me work through my husband's recent death. I had no luck going the traditional route with insurance, psychiatrists, and referrals. An ad for this and other mental health sites popped up on my FB. I liked BetterHelp and decided to give it a try. I’m happy so far; I am a couple of weeks into this. My counselor is kind, sympathetic, patient, and very responsive to my needs. I have high hopes that I can use this service to help manage my grief.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is amazing. I can write to my counselor at any time of the day. It helps to keep my mind organized. Just having someone to write to whenever is beyond helpful. My counselor is great and checks on me if she doesn't hear from me. It's nice to know that I have someone on my side who is willing to listen and guide me. I have used this service for a couple of years now and it has tremendously changed my therapy.

Bottom Line: Yes, I would recommend this to a friend

I was in need of support and help in a painful area of my family relationship and signed up for BetterHelp with a little trepidation as I had not done online counseling before. I was pleased and relieved that it was an easy and very transparent process. Assigned to a counselor, I had regular access online and through live sessions, including phone or video if wanted; I also received supportive emails from management allowing me to make comments if I wished throughout the process. Financially it was manageable especially compared with face to face counseling. All in all a good experience and would recommend it.

Bottom Line: Yes, I would recommend this to a friend

I have been to counseling in the past due to family trauma and I wasn’t sure how well distance counseling would work. However, with BetterHelp, not only did I have the opportunity for video counseling, but having the chance to have phone counseling was much more convenient and actually worked quite well. My counselor was an active listener and asked thought-provoking questions. In between appointments she was very quick to respond to messages which are set and shared on the private BetterHelp app. This extra attention to detail as well as the ease to schedule appointments and the additional privacy that is offered through the app has made BetterHelp a very successful experience for me. The cost for what I received is more than fair and I would definitely recommend BetterHelp to anyone who is struggling in any area of their life.

Bottom Line: Yes, I would recommend this to a friend

I have had an excellent experience with BetterHelp. It’s just as good or actually even better than in-person therapy because I don’t have to take off work to get there. I just have to find an hour by myself to chat. My counselor has really been wonderful to work with. She is very professional, and also warm and caring. I like that I can have a session with her every week if I like or less often if that works better. The homework she’s given me has contributed to my healing. The app meets all my needs without being cumbersome. It is simple to navigate and I love having a choice to text, talk, or video chat.

Bottom Line: Yes, I would recommend this to a friend

My therapist is amazing. She is extremely personable, thorough, and I feel like she has my best interest at heart. She checks in throughout the week which I really appreciate. I also like the fact that I can journal throughout the week, and send them to my therapist so she can have an idea of what went on throughout the week. I feel like that saves time during our sessions, so we can process rather than me explaining it all over again in detail.

Bottom Line: Yes, I would recommend this to a friend

When the pandemic struck I faced a sense of grief that was new every day and the ad for BetterHelp came at a time that could not have been better help for me and my mental state. It was a way to take care of myself mentally, emotionally, spiritually. It provides more support than once a week or once a month or sporadic sessions. It takes away the "I don’t have the time" excuse because you can find it whenever it works. My counselor has been extremely knowledgeable and responsive and has helped me look at my core beliefs and cognitively engage in a way traditional counseling has taken years to get to in a manner of weeks.

Bottom Line: Yes, I would recommend this to a friend

I have loved using BetterHelp. The use of the daily journal and reminders helps me keep track of my days and what has been wearing on my mind. My counselor has been super helpful. Responds timely and seems to always know what to say.

Bottom Line: Yes, I would recommend this to a friend

It's so convenient and helpful. I'm so lucky to be working with my counselor, and to be able to do it so conveniently where I can schedule my next appointment with flexibility. It's just amazing.

Bottom Line: Yes, I would recommend this to a friend

I didn’t know what to expect, but I am VERY happy with my therapist's style and commitment to helping me. She was well-matched to exactly what I feel I asked for. Good work BetterHelp!

I have received great information in the form of attachments, assessments, advice, and reassurance from my therapist. She really keeps me working toward the end-goals we established early on.

Thank you for providing a way for me to fit working on myself into my busy lifestyle at an affordable price!

Bottom Line: Yes, I would recommend this to a friend

I have spent the last two or three years coping with a lot of life changes. I have tried to find therapists in real life that I can relate with. I am spiritual but my religion is in more that of the nature around me. I am in the LGBTQ community. I have trouble with anxiety, grief, forgiveness, disordered eating, family issues, and trauma. It had been a year and a half since I had committed to a counselor. Three weeks ago I was at home having a panic attack, and something in my heart told me to take a leap and finally try that BetterHelp app I kept seeing on Instagram. I put in some info about myself and I was immediately matched with my counselor. I have now had only two sessions, but I feel so comfortable with my counselor, I am so blessed. I can message or video or call for sessions. And I can message her ANYYYYY time in our chat room and she will reply to me at her earliest convenience. I feel like someone is really there for me. I qualify for a monthly fee of less than $200. It is worth every single penny. I am healing.

Bottom Line: Yes, I would recommend this to a friend