BetterHelp Reviews - See What Customers Are Saying

I was a bit apprehensive about a remote therapist but I am so glad I tried this. My therapist is excellent and I really like having a one on one session and then the ability to message throughout the week. She is responsive and has been very helpful with my situation. I highly recommend it.

Bottom Line: Yes, I would recommend this to a friend

I am 22 and I’ve never done therapy before and I have needed it for years. I struggle with self-love, relationship issues, anxiety, depression and a trauma from my past and BetterHelp set me up with someone who can help me with all that, you name it. It has felt so good to talk to someone about it. Not only that but the opportunity to chat with them on the BetterHelp app EVERY day if I need it. And the video calls help so much too. I am so happy and thankful that I have a counselor like mine. From day 1 she didn’t rush, she listened and talked to me and the video chats just help so much more! I wouldn’t switch my counselor but I love that it has the option to do so! I’ve already recommended it to every friend I’m close to and one actually signed up themselves and got a free week from doing so.

Something else to add is how affordable it is! In the past, I’ve wanted to start therapy but when I looked at places to go it was $120 for just one hour! It turned me off to the idea of it but with BetterHelp I can video chat with my counselor like 2-3 times a week if I need to for an hour at a time and chat with them all day whenever they can reply all for under $60 a week! And for the price and the quality, I am 100% in and I love it and am so thankful I’m getting the help I need. Again this is my first time trying therapy and I am so happy I did it through this app.

Bottom Line: Yes, I would recommend this to a friend

I was struggling with my life and sexuality for many years (I am now 59). I was seeking help on the web and found BetterHelp, I signed up and found my counselor to be very supportive and helpful in my sessions with her.

Bottom Line: Yes, I would recommend this to a friend

I work long days and don’t have time for a conventional therapy setting. BetterHelp is the perfect fit because I can message my counselor at any time and can do video chats or phone calls as well. It is flexible to you.

Bottom Line: Yes, I would recommend this to a friend

I have found BetterHelp to be the most in-depth and valuable therapy I have ever had. Previous counseling and CBT has never quite aimed to understand me or my situation in the way my therapist does. I feel valued, appreciated, and like somebody actually believes in me, which has helped with my self-esteem. I feel like with BetterHelp I’m in exactly the right place and that I will be okay, it’s given me faith in my situation.

Bottom Line: Yes, I would recommend this to a friend

I'm a budding therapist myself and I highly value the power of being in person. However, with an inconsistent schedule, the Coronavirus, and life transitions such as moving, it would hard for me to schedule time to drive from my office to another person's office and back. Betterhelp is convenient and makes sure to have competent therapists at the ready for people who need them. Though I love in-person, I have not found it difficult to connect with my therapist and feel heard and understood.

Bottom Line: Yes, I would recommend this to a friend

Lockdown left me with no job, too much time and boredom. Having to deal with previous issues when I reached out to BetterHelp they were speedy in their reply and I had a therapist and appt within days. Best thing I could have done.

Bottom Line: Yes, I would recommend this to a friend

I was so grateful that BetterHelp was there when I desperately needed mental health support remotely. It was so useful to be able to talk with my therapist as much as I needed and I progressed more in one month than I did in years on my own before!

Bottom Line: Yes, I would recommend this to a friend

Hello All!

To those of you who are taking the time to read my brief review about BetterHelp. Listen carefully! This is a great method of therapy service that I've encountered so far! The process of signing up was so painless that it took me only 5 minutes to set up (probably less than that!). It only took a couple of days for the company to match me with someone. But the bonus part about all of this is realizing that who they match you with is someone who will be able to relate to you. Take my therapist for example. I was extremely skeptical about going back to therapy. But I decided to anyway. My therapist Kathryn Starratt is by far amazing. She has this method that not only helps her understand you as a person. But it also helps her come up with effective ways to help get back on your feet. I would definitely recommend this company and even Kathryn to anyone who is seeking out help. Mind you I'm a picky person when it comes to anything...literally ANYTHING. So, just know that I'm not being modest when I say that all of this is amazing! Think about it, take the step, and prep for a better life!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was amazing, they pair you with a psychologist that is suited to you, and if you are not happy you can always change your mind and find a new counselor. They consider who exactly you want as a psychologist through a questionnaire. I really recommend it. They helped me a lot.

Bottom Line: Yes, I would recommend this to a friend

To start with, I was matched with a counselor who is a great fit in terms of the style of communication and methods she uses. I love that I can write to her when I'm really struggling and that she gets back to me in a timely manner to help me process what's going on. It's not immediate, of course, but it is more timely than simply a weekly or biweekly appointment for which I have to try to remember details. I have also found that, for me, writing out my thoughts in itself helps me to process them better than speaking them aloud, although it is nice to have that option too.

Bottom Line: Yes, I would recommend this to a friend

I am finishing my second week with my counselor assigned to me at BetterHelp - and I’m so glad! I have been able to journal my feelings and experiences that have led me to seek counseling (LONG overdue!) throughout the week and can meet once a week with either an audio or video chat with my counselor. Shasta Sitton is very personable, kind, knowledgeable, and professional. I didn’t know what to expect but it’s amazing to feel like you’re sitting with a safe person in your own living room but getting effective strategies to help in the healing process. BetterHelp does offer you the opportunity to change and rate your counselor and you can stop the service when you want to. I am extremely satisfied with getting help from BH and my only regret is that I didn’t start sooner!

Bottom Line: Yes, I would recommend this to a friend

My experience with my therapist Lynne Healey was great from the "get-go".

Highly intelligent and very instinctive, she helps me to recognize my challenges and suggests a number of ways to deal with them.

She’s honest, has a sense of humor, but also knows when to leave a subject alone and move onto the next. And she helps me make my own connections between events and thoughts. Thank you so much!

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about using this service but my life was spiraling out of control and I needed help. In the midst of the COVID outbreak, I wasn't sure where I was going to get the help I need. I heard of BetterHelp and thought "why not try". I am so glad I did. They paired me with a therapist that really listens to me and helps me with the issues I am having in my life. I was concerned I wouldn't be able to afford the service and they even helped me with the cost. They really are trying to help people connect with a therapist to get the care they need. I am living proof.

Bottom Line: Yes, I would recommend this to a friend

During COVID-19 I had to stop seeing my therapist in-person. I turned to BetterHelp as an online resource I could easily do from home. The platform is affordable, and they offer a sliding scale option for those who need it. It's also really easy to use, with a diverse group of qualified therapists to choose from. I love the messaging feature, it allows me to interact with my therapist easily in between our sessions too. This site was like striking gold during a challenging time!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a very good teletherapy service that helps to connect people with counselors and has helped me a lot with the in-app journaling service and easy to use/easy to navigate platform. I would recommend it to a friend.

Bottom Line: Yes, I would recommend this to a friend

I have been to see a counselor before but time and money were always a factor. Finding BetterHelp has made all the difference. Not just with the convenience of talking to my counselor from the comfort of my home on my schedule. But also, having the opportunity to just send her a message as I'm processing my thoughts and feelings, right when I have them! I don't have to wait to share and it has been so helpful with making new insights into the root of my troubles. The prompt response element has been life-changing already. Not having to wait when I'm ready to dig deep has helped me feel so much more in control of bettering myself and brought me new hope for a bright future.

Bottom Line: Yes, I would recommend this to a friend

The BetterHelp process was really simple from the start. All of the questions they ask to pair you with a counselor are easy to navigate and aren't too invasive. Even though it does seem a little strange at first, there's something about it being a chat window that makes it very familiar and comfortable.

Though it did take a bit of time before being paired with a counselor (they say it usually takes a couple of hours, but up to 24, I was close to 24 if not more) I expect this is due to high demand at this time.

All of the user interface available is very intuitive and helpful. I really enjoy the journaling aspect (I never considered myself someone interested in journaling but I decided to try it) and it's really simple. Having the app, and the desktop make BetterHelp usable wherever I need. I can see, however, that this may be offputting to an older audience or less technology forward person. Even though it is super easy and intuitive, the fact that it is all online could be difficult for some.

I have only had experience with one counselor, but the pairing was a very good fit so far. Contacting her is very easy, and there are several options for our weekly meetings. I am asked to rate her after almost every meeting witch can get excessive, but I understand BetterHelp is trying to get accurate ratings.

I did think initially that video therapy would be weird or difficult, but I don't find that to be the case at all! It's much more natural than I expected which is great.

One of the biggest benefits to BetterHelp is that they partnered with my university insurance to provide mental health services. I know a lot of insurances (especially for students) do not provide mental health coverage, so I do really appreciate the fact that they are targeting an important demographic.

Overall, I've really enjoyed using BetterHelp. I plan to recommend it to some of the other colleagues with my insurance at a later time, and a friend that I believe should seek counseling. It's a great first introduction to getting therapy and less scary than driving all the way to an office you're unfamiliar with.

Bottom Line: Yes, I would recommend this to a friend

For someone like me, who is seeking counseling in English in Tokyo, BetterHelp is a great choice.

Finding a counselor you feel comfortable talking to is very important and is easy on BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I was skeptical that BetterHelp was too good to be true. But I needed the help and needed it fast. This was a couple of months ago, and I knew getting an appointment at an office would take at least a week or more. So I took the plunge and signed up for BetterHelp. It was really easy. I took a quiz to help pair me with what I was looking for. It populated a list that same day. After I made my choice I had an appointment the very next day. I have been meeting with Sabrina every week since and I love it so much! BetterHelp is definitely worth a try if you need someone to talk to...and right now, couldn’t we all use someone like that?!

Bottom Line: Yes, I would recommend this to a friend

I was struggling with my anxiety and dealing with it by myself, since money is tight, and I wasn’t able to afford the therapist my doctor referred me to. Someone suggested BH and I decided to take a chance. Since I’ve started, I’ve seen a definite change and a lot of progress.

Bottom Line: Yes, I would recommend this to a friend

During COVID-19 I went through a breakup which is the worst possible time. Right now I should be cuddling with my BF but that’s not the case. As a first-time client, BetterHelp gave me a huge discount. My therapist Bryant Howard has been helping me get through this rough time without judgment. Now I feel like I’ve taken my power back, and that’s important to me.

Bottom Line: Yes, I would recommend this to a friend

I've been working with my therapist for about 3 months now, and it's like talking to a really good friend who just happens to be a licensed therapist. We have weekly phone sessions and I always hang up feeling motivated and empowered to continue my mental health progress. If I send her a message via the BetterHelp app, she responds within a few hours.

BetterHelp, the company itself, has been great to work with. I originally signed up for a free trial and was unsure if I could afford to continue, but the customer service team was great and helped me apply for financial aid based on my income. I have recommended them to several friends and family members already.

Bottom Line: Yes, I would recommend this to a friend

I worked with Dr. Johnson for two years. She helped me process whether or not I wanted a divorce. She then helped me through this very traumatic experience. There were things I mentally had a hard time with and Dr. Johnson gave me a different perspective which helped me release myself from the anguish I experienced. I believe I recovered 3 times faster because of her! Dr. Johnson is definitely in the right profession with the ability to help many!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great option for me as it has offered a lot of flexibility and accessibility during a time when I was moving around in non-English speaking countries. They matched me up with an appropriate counselor for the type of support I needed and the platform was easy to use both on my laptop and on its phone app. It offered great features such as journaling and reminders to use it frequently. I had access to use any medium I felt most comfortable with to express myself, from messaging to voice call, to video call. I enjoyed that because of these communication options it felt less formal, and easier to reach out. BetterHelp has been worth its value!

Bottom Line: Yes, I would recommend this to a friend

I was skeptical at first about having an online counselor but Allison has made me feel comfortable, understood, and giving me the opportunity to be opened. I would completely recommend and have recommended this to my family members and friends.

Bottom Line: Yes, I would recommend this to a friend

I haven’t been using BetterHelp for long, but their team has been amazing throughout my entire experience. I was nervous and skeptical at first, especially since it was a large sum of money fronted if I decided it wasn’t for me. They offered me a free trial and switched my payments to weekly that could be halted at any time. I am so glad I decided to forward because my counselor has been nothing short of wonderful. She is extremely informative and easy to get along with. The conversation is never one-sided and I can appreciate that. I am very grateful for BetterHelp and can’t wait to see where this journey takes me.

Bottom Line: Yes, I would recommend this to a friend