To start with, I was matched with a counselor who is a great fit in terms of the style of communication and methods she uses. I love that I can write to her when I'm really struggling and that she gets back to me in a timely manner to help me process what's going on. It's not immediate, of course, but it is more timely than simply a weekly or biweekly appointment for which I have to try to remember details. I have also found that, for me, writing out my thoughts in itself helps me to process them better than speaking them aloud, although it is nice to have that option too.
Bottom Line: Yes, I would recommend this to a friend
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