Summary
Beverly Hills MD skincare products claim to help you recapture your youth with ingredients that are clinically-proven to fill in wrinkles and restore lost moisture to your skin.
Pros
Cons
Posted on Jan 22, 2018
I used their product faithfully for 30 days. I stopped using it because I felt there was not a teensy bit of improvement, then emailed asking for a refund. Crickets! I asked a second time. Still crickets! They got my money, and I got a bunch of large, useless capsules! Don’t waste your time or money!
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Jan 29, 2018
Hello Barbara,
I am sorry to hear that you did not receive your expected results while using your Beverly Hills MD product and that we missed your emails. We always stand by our 60-day money back guarantee, and never want our customers to feel as if we are withholding their refunds. I checked for your emails and I am unable to find them. There is a possibility that the email address you were using was incorrect. Please send me a direct email to sam@beverlyhillsmd.com so that I can ensure you are refunded as quickly as possible.
Thank you Barbara, I look forward to hearing from you.
Posted on Mar 1, 2018
I bought three jars of Crepe Correcting Body Complex last year to use on my arms before my son's wedding. I followed the directions religiously, using all three jars. I saw no change whatsoever. I am 64, and according to friends generally look 10 years younger and very healthy. There is no reason this did not work at all other than the product makes claims it cannot back up.
I was just going to order another filler product until I realized it is from the same company, and I no longer trust anything they have to say.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Mar 2, 2018
Hi Claudia! I'm Sam from Beverly Hills MD. I am so sorry to hear that you did not experience the results you had expected while using the Crepe Correcting Body Complex. We do understand that everybody is different, so our products may or may not work for everybody. We wholeheartedly stand by our products, so we do offer a 60-Day Money Back Guarantee if you are even slightly unsatisfied with your experience. Just email me at sam@beverlyhillsmd.com, and I can begin the refund process right away! Again, I truly apologize for the experience you had but I hope I can make this right by you. I look forward to hearing from you!
Posted on Mar 20, 2018
It made my lines bigger, circles darker, and eyes puffier. An absolute scam! And when you smile, every crease is increased! Rubbish. I do not recommend. These same products similar to this have been around for many, many years. All the same, your face is tight, and you are afraid to move a muscle as it all stands out! So why do they advertise it as a miracle? You would definitely have to wear makeup to cover up any problems, and will still be tight and wrinkles bigger. These companies need to be more truthful. All are just a money maker with terrible results.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Apr 27, 2018
Hi Kyle, I'm Sam from Beverly Hills MD. I was really upset to read your review. As with all products, we do understand that they may work well for some and not for others. We wholeheartedly stand by all of our products' effectiveness, and always suggest that our customers consult their dermatologist to ensure that our product is right for them.
In addition, we would never lie about a product to make money. That would be highly unethical and illegal. We are really sorry to hear that our product did not work for you but as you can see from the thousands of positive reviews on all of our products, many of our customers do experience positive results. I would be more than happy to issue you a full refund. Just email me at Sam@BeverlyhillsMD.com and I can begin the refund process right away. I look forward to hearing from you. Thank you for giving our product a try.
Posted on Apr 13, 2018
I have been using it religiously for two weeks. It has not made any difference whatsoever. A complete waste of money. The tubes it comes in hardly has ANY product in it whatsoever as well, so it is NOT a good deal for the price even if it did work.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Apr 27, 2018
Hi Karen, I'm Sam from Beverly Hills MD. Thank you for leaving a review. I would like to emphasize that while many of our customers do experience improvements right away, it will typically take most of our customers at least three months to experience results. I am really sorry to hear that you have not enjoyed our product so far. I would love to personally issue you a full refund, just for giving our product a try. Please email me at Sam@BeverlyHillsMD.com, so that I can begin the refund process. I look forward to hearing from you and making this right. Again, I am so sorry to hear that you did not enjoy our product. Take care.
Posted on Jul 20, 2018
On January 15th online I purchased thru PayPal a product in the amount of $370. It took about a month before I received one item, $48. I waited several more months and then called BHMD requesting a refund. They indicated they don't give refunds, but would resent the product. It is now over a month, and the product has never been received. I have sent two emails, one back in February and again a few days ago.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Jul 23, 2018
Hi Mary, my name is Samantha with Beverly Hills MD. I’m very sorry to hear that this was your experience. I will look into your order and ensure this does not happen again. Please email me at sam@beverlyhillsmd.com, and I will be more than happy to issue you a full refund or to personally ship out your product immediately. Again, apologies for the inconvenience we have caused. I’m looking forward to hearing from you to make this right!
Posted on Jul 24, 2018
I ordered three products on 7/3/18 and have received none thus far. I called them today (7/19/18) and they confirmed that they have sent nothing thus far. They charged my card $38.47, $112.35 and $102.72 on 7/3/18. They will charge your card and neglect to tell you that they will not send your products.
If you call them and are on a recurring order, they will tell you there is a high demand, but your product will go out at the end of the month. If you ask the right questions, they will confirm that they plan to charge you again within two days of the ship date and you will get a second charge before you ever receive the first product. Therefore; they are getting an extra payment in the best case scenario. The worst case is that they never send the product.
I can't say for certain because when I realized what they were up to, I canceled my order on the recurring order, but they said they requested to ship today for the other two more expensive orders and could not cancel those. We will see if they refund and send the other products as stated or if I have to get the refund through my bank. Just say no. If they need to take advantage of people like this, the products can't be that great.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Jul 25, 2018
Hi Pamela, my name is Sam with Beverly Hills MD. I’m very sorry to hear that this was your experience. We do our best to ship out products right away, I’m so sorry to hear about this issue. In addition, we would never charge our customers and not ship them the product. That would be highly unethical. Our auto-ship membership is optional and can be canceled at any time. I would like to look into this right away to ensure that this never happens again. Again, I’m very sorry for any inconvenience we have caused. Please email me at sam@beverlyhilsmd.com and I will be more than happy to issue you a full refund. I look forward to making this right!
Posted on Oct 12, 2018
I bought some face cream from Beverly Hills MD. The cream has collagen in it. After using an entire jar, I noticed no positive effects. However, the collagen entered some of my pores, causing large pimple-like bumps which took several months to disappear. My attempted return experience was absolutely horrible. I returned three jars of the cream, one of which was the original jar. This was after I had called the company at least three times to determine the return policy, which was not posted on the site. Each time I called, I received different information. I have never received my $130.80 refund. In my opinion, the product is worthless and is a scam. I get better results with Olay Total Effects.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Oct 15, 2018
Hi Mary Lou, I'm Sam from Beverly Hills MD. Thank you so much for taking the time to leave us a review. I'm so sorry to hear that you did not experience the results you had expected when using our product. As with all products, we do understand that they may work well for some and not for others which is why we always suggest you consult your dermatologist before adding a product to your skincare regimen. In addition, we wholeheartedly stand by our 60-day money back guarantee. The details of this guarantee can be found on our website under the Terms and Conditions. I would be more than happy to assist you with your full refund! Please email me at Sam@BeverlyHillsmd.com and I can begin the refund process right away. I look forward to hearing from you and making this right!
Posted on Jan 7, 2019
I thought this was horrible, it was like a gooey mess that wouldn't dry. I don't believe any of these reviews that said it was wonderful - it was horrid. I returned it and have yet to receive my refund.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Jan 8, 2019
Hi Linda, my name is Sam with Beverly Hills MD. I'm so sorry to hear that you didn't enjoy our Deep Wrinkle Filler. Please email me at sam@beverlyhillsmd.com and I will personally look into your account to make sure you are refunded immediately!
Posted on Feb 7, 2019
I have used two jars of this faithfully, but cannot tell any difference, was so disappointed! The first jar I received had a hair in it and looked like it wasn't completely full. I skimmed off the top and in the meantime was sent another jar.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Feb 7, 2019
Hi Leslie, I'm sorry to hear that you haven't seen the results you had expected. But, all of our products are carefully measured and tested at a 3rd party independent facility to ensure quality and potency. With that said, we understand that everybody is different so we will always stand by our 60-day money back guarantee. Please email me at sam@beverlyhillsmd.com and I'd be happy to issue you a full refund.
Posted on Jun 12, 2019
I ordered 5 tubes of this junk. It doesn’t work. I emailed to ask for a tutorial or video of how to pat the filler in and received no response. This is a scam in my opinion. I plan to return as soon as possible.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Jun 13, 2019
Hello Connie. My name is Samantha and I am with Beverly Hills MD. I am sorry to read your review. I apologize that you did not receive the customer service response you deserve. We hold our Customer Service Agents to high standards and we did not meet them in your case. Beverly Hills MD is a reputable company committed to providing high-quality skincare, although we understand that results may vary. We stand by our 60-day money back guarantee because we are aware of these variations among customers. As a courtesy, I would like to refund your order without any need for return. Please email me at sam@beverlyhillsmd.com so that I may get started on your refund right away. Thank you for taking the time to share your thoughts. I apologize for your experience and wish you a wonderful day.
Posted on Jun 22, 2019
When you run through the ad it first gives you a price for three bottles (which I stupidly ordered), then it asks if you want six at a better price. Made sense, so I did that. This morning I find that I have been billed for the three AND the six. It may be a great product but they are sneaky and deceptive.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Jun 24, 2019
Hi Sherril, I'm Sam from Beverly Hills MD. I'm so sorry to hear about your frustrating experience and want to apologize for any confusion we may have caused. We do offer multiple deals at check out to make sure that our customers are receiving the best deals available. I will personally make sure that you are fully refunded for the orders that you did not wish to receive! Just e-mail me at Sam@BeverlyHillsMD.com and I can begin the refund process right away. I look forward to hearing from you and making this right!
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