Beverly Hills MD

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Beverly Hills MD

Overall Rating

4.5

1209 Customer Reviews

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Summary

Beverly Hills MD skincare products claim to help you recapture your youth with ingredients that are clinically-proven to fill in wrinkles and restore lost moisture to your skin.

Pros

  • Many ingredients show clinical evidence for counteracting some of the signs of aging
  • No auto-ship requirements
  • Very positive customer reviews

Cons

  • Some accounts of poor customer service experiences
  • Products may be more expensive than other brands

Customer Reviews

4.5 Stars out of 1209 Reviews
5 Star:71% 4 Star:18% 3 Star:2% 2 Star:1% 1 Star:6%
91% Recommend This Company
Start your review of Beverly Hills MD:
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Posted on Dec 30, 2016

So So Cream, No Credit Issued for Return

By Fay Evans, Florence, AL, Verified Reviewer

I found the cream to be of little to no benefit to me, so I called after about 45 days to get a return authorization and was assured I'd have a credit to my credit card with 3-5 business days. I returned the cream November 29. Today is December 13, and had I not called the credit card company to check if I had a refund, the 60-day period during which my credit card company accepts disputes would have expired and I'd be out $117. You may like the product; but if you don't, be sure you check to be sure you get a credit before the time limit for your credit card company expires, because I don't trust these people and don't think you can count on their "60-day money back guarantee."

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jan 6, 2017

Hello Fay, I apologize for the inconvenience you experienced during your return process. We will of course credit your account back. Please email me at Samantha@beverlyhills-md.com so that I can personally assist you with your refund.

Helpful Review? 20 People Have Voted

Posted on Feb 16, 2016

Not To Be Believed

By R Safier, Orlando, Florida, Verified Reviewer

This so-called doctor is nothing but a snake oil salesman. As proof, their presentation, their website and the BBB page claims, "Return the item within 60 days of purchase for a full refund". To me, a full refund means you would get all your money back. That would be the honorable interpretation, not theirs.

These immoral con men who keep hounding me with emails promoting their products, build the freight cost into their product and, in order to return the junk, they insist the customer pay the shipping costs and not just standard costs, they have a specific requirement of which high-priced method of shipping is acceptable. These guys missed their calling, they should have been politicians.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Feb 17, 2016

Dear Mr. Safier, we are disappointed to learn of your dissatisfaction with Beverly Hills MD. As you mentioned, we encourage any customer not satisfied with our product to take advantage of our 60 day full money back refund. However, our refund policy clearly states that shipping and handling is not included, as is standard practice with the vast majority of consumer return policies. We have no restrictions on the type of shipping method you wish to use, as long as the product is returned within 60 days. I apologize again for any inconvenience or misunderstanding. Please feel free to contact me with any further questions or concerns you may have at samantha@beverlyhills-md.com. Take care!

Helpful Review? 19 People Have Voted

Posted on Jul 10, 2016

Beverly Hills MD Neck Cream

By MaryAnn Reinhardt, Vancouver, British Columbia, Verified Reviewer

I recently (June 2016) placed an order for the neck firming product. My credit card was charged immediately. I did not receive the product. I called to inquire about the status of the product and was told there was a problem with delivery. I was told the product would be reshipped on an expedited basis.

When I called again to check on the product I was assured by the "customer service" team that the product was on its way via UPS and would be delivered to me the following day – two at the very most. A tracking number was provided. Again the product was not delivered as promised. When I tried to track it myself with UPS they had no record of the tracking number or delivery instructions.

I then spoke again with customer service and it was confirmed once again the product could not be tracked. Out of frustration I asked that my order be canceled and my credit card reimbursed. My credit card has been reimbursed but not for the full amount charged. No explanation was offered to me as to why the order was never shipped and why I have not been fully compensated.

I will not be ordering anything further from this company and am warning others not to do so as well based on my experience. This is genuine feedback and should be published.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jul 22, 2016

Hello MaryAnn, my name is Samantha and I work here at Beverly Hills MD. Thank you for providing us with your valuable feedback. I am so sorry to hear about your experience with the delivery system. Because this is an international order, shipping can often take up to a month. I can definitely understand your frustration. We always fully refund the product amount purchased, so I am shocked to hear that my customer service agent did otherwise. Please email me directly at samantha@beverlyhills-md.com, so that I can look into your account right away and make this right for you. I look forward to hearing from you.

Helpful Review? 19 People Have Voted

Posted on Jun 9, 2017

Be careful

By Gloria Potter, Sun City Center, FL, Verified Reviewer

I warn you to be careful when you order from this company. I wanted to try the Crepe Correcting Body Complex so I ordered two jars (so that I would be able to give it enough time to work).

Before finishing the first jar and still unable to say one way or the other if it really did work for me, I received an email saying that my second order of two jars had just been shipped and charged to my account. I did not see that I had signed up for an ongoing order every month that would automatically be sent to me. I buy a lot of internet things. I even have a few items that I have signed up for to be charged and delivered every month or every other month. I am well aware how that works. It is usually very obvious when you sign up for that kind of program. There is one price for a one time purchase, and another price for the auto continue to purchase. I didn't notice this at all. I am sure it was there, but not clear enough to even notice.

I do not trust this company at all. I will never buy from them again.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jul 12, 2017

Hello Gloria, thank you for taking the time to leave us feedback on your experience with Beverly Hills MD. I am sorry to hear that you accidentally enrolled in our auto-shipment program during check out. There is a box that you must check in order to enroll in the program, and sometimes customers accidentally hit the box without reading what it is for.

As you mentioned, our monthly shipment program does come with a nice discount. Again, we make this program completely optional during checkout. I would be more than happy to fully refund you if you have not already spoken to our customer service department about this. I apologize for the inconvenience and would like to make this right by you. Please email me at [email protected], so that I can get this taken care of right away.

Thank you again Gloria.

Helpful Review? 19 People Have Voted

Posted on Feb 26, 2016

Doesn't do anything

By JR, Myrtle Beach, SC, Verified Reviewer

I used the cream for two months with zero results.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Mar 18, 2016

Hello JR and Linda, Samantha here with Beverly Hills MD. I am truly sorry that you did not see the results you were expecting with our product. Thank you so much for taking the time to share your experience with us, it’s honest feedback like yours that helps us to improve daily. Our website automatically arranges comments based on various factors, so if you do not see your review, it is possible it is not arranged near the date that you wrote it. Please feel free to email me at Samantha@bevelryhills-md.com if you have any additional questions or concerns.

Helpful Review? 17 People Have Voted

Posted on Oct 3, 2016

Very disappointed

By Janet, San Diego, CA, Verified Reviewer

I have purchased many items, mostly in large quantities because of the hype of the limited offer for breakthrough products. Nothing I have purchased has worked. I spoke to customer service saying that the products weren't working and was told to give them more time. Now I can't return them because the 60-day time limit is up. There is always a "new, revolutionary" product being offered in limited quantities. Great marketing, poor performance.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Oct 7, 2016

Hi Janet,

I am sorry to hear that our products did not live up to your expectations. Even though 60 days have passed, I would still like to personally extend to you a full refund for your trouble. Please email me at samantha@beverlyhills-md.com and I will take care of this for you right away. Thank you.

Helpful Review? 16 People Have Voted

Posted on Feb 16, 2017

Disappointing

By Patricia Bade, Portland, OR, Verified Reviewer

Regarding the Crepe correcting Cream, I used daily for over one month and saw NO DIFFERENCE in skin appearance.

I purchased four jars and will use it as a moisturizer until it's gone, but won't purchase it again. It is disappointing, but I feel that I should have known better.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Mar 14, 2017

Hello Patricia, thank you for taking the time to write us a valuable review. I am sorry to hear that you did not enjoy the product. We recommend that you continue using the product for another month to make sure you are giving it a chance to truly work. If you are still not seeing the results you expect by that point, I would be more than happy to personally issue you a full refund. Please email me directly at Samantha@beverlyhills-md.com so that I can assist you. Thank you Patricia.

Helpful Review? 16 People Have Voted

Posted on Jul 31, 2015

Beverly Hills MD Dark Spot Corrector, Lift & Firm Sculpting Cream and Wrinkle Repair Night Treatment

By Marion (Order Number 244647227), Nashville, NC, Verified Reviewer

I have used all products according to instructions. My dark spots have remained exactly as they were prior to using the treatment. The Wrinkle Night Repair has not changed the appearance of my skin, with the exception that the lines are now more prominent due to my having stopped using the serum and cream that I normally use (for several years!). The Lift & Firm Sculpting cream has not made any improvement to my skin. All products guaranteed that I would get a full refund if I was not satisfied. Hopefully that statement is correct.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Sep 3, 2015

I am so sorry that our products did not meet your expectations. At Beverly Hills MD, we understand that everyone's skin is unique, which is why we always offer our 60-day money back guarantee in the rare event that our product does not work as expected. Please do not hesitate to email me at samantha@beverlyhills-md.com if you have any questions or need assistance with the refund process. Thank you for your time and feedback.

Helpful Review? 15 People Have Voted

Posted on Feb 21, 2017

Don't purchase

By Karen Willis, Spokane, WA, Verified Reviewer

I ordered the Correcting Body Complex, used for 75 days but it didn't perform any better than a drugstore moisturizer. I contacted Beverly Hills MD for return information. I returned it per their instructions (they received the items on 1/12/17), but I have still received no refund. Their customer service claims a credit back was issued on 1/20/17, but today is 2/20/17 and no credit has been issued.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

May 10, 2017

Hey there Karen, Samantha here with Beverly Hills MD. I am so sorry to hear that you were not satisfied with your results of the Crepe Correcting Body Complex. I will gladly check to make sure you have received your full refund. Please email me directly at samantha@beverlyhills-md.com Thank you!

Helpful Review? 15 People Have Voted

Posted on Feb 18, 2019

Lift and Firm and Deep Wrinkle filler

By Pamela L., North Carolina, Verified Reviewer

The first product that I ordered was the Deep Wrinkle Filler. I actually ordered three...and was shocked that the first "vial" was used within a week. Seriously, am I the ONLY one who has ordered this product that was disappointed that there is NO REFERENCE as to how many ounces of product you are paying for considering its outrageous price. Before my disappointment was acknowledged, I ordered a second product, the Lift & Firm sculpting cream. Considering that the sculpting cream comes is a small jar, at $120, it only has 1.69 ounces. Ridiculous.

If the jar has 1.69 ounces, then the tube of Deep Wrinkle filler must have, what, 25 ounces or LESS? I have not found a reference to the quantity anywhere on their site or in the box that was delivered.

In closing, I did like the Deep Wrinkle filler; however, I am not stupid enough to order more at $125 per tube, considering that Beverly Hills cannot even divulge how much of their product is in the tube at that outrageous price.

In closing, if you have money to burn, the product is simply OK. Not the fountain of youth it claims to be by those taking advantage of customers.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Jul 7, 2015

Dark Spot Corrector

By G Murphy, California, Verified Reviewer

I have had laser treatments on my face, and afterwards got hyperpigmentation/dark spots. I bought a set of 3 of the Dark Spot Corrector, and noticed with the first use that my skin was lighter. It does take time to fade these spots. I did not expect to be completely spot free in 1 or 2 months. I use a DERMA WAND on my face after I have applied the dark spot corrector, and the DERMA WAND actually makes this product go deeper into the cells of the skin. My spots in the beginning actually looked like vitiligo which is an auto immune skin condition, where you have severe white area's of skin right next to dark area's of skin.

So, I really didn't think that this Dark Spot Corrector was going to do any good. Well, I was wrong. My spots are slowly fading, I can now use less make up to cover those uneven patches of skin. I just bought my 2nd order of 3 bottles, and will continue to use this product every day. For me, I felt my situation was hopeless. But I see more, and more improvement every day. I also use Skinn DermAppeal​ to exfoliate the surface of my skin. This does work, but for me, this has taken time. But then again, it's taken time to acquire this damage. I feel it's a worthwhile product, but it does take time to fade facial spots.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Beverly Hills MD

Jul 9, 2015

Beverly Hills MD would like to thank you so much for sharing your wonderful feedback! We appreciate you taking the time to share your story with us.

Helpful Review? 14 People Have Voted
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