I recently (June 2016) placed an order for the neck firming product. My credit card was charged immediately. I did not receive the product. I called to inquire about the status of the product and was told there was a problem with delivery. I was told the product would be reshipped on an expedited basis.
When I called again to check on the product I was assured by the "customer service" team that the product was on its way via UPS and would be delivered to me the following day – two at the very most. A tracking number was provided. Again the product was not delivered as promised. When I tried to track it myself with UPS they had no record of the tracking number or delivery instructions.
I then spoke again with customer service and it was confirmed once again the product could not be tracked. Out of frustration I asked that my order be canceled and my credit card reimbursed. My credit card has been reimbursed but not for the full amount charged. No explanation was offered to me as to why the order was never shipped and why I have not been fully compensated.
I will not be ordering anything further from this company and am warning others not to do so as well based on my experience. This is genuine feedback and should be published.
Bottom Line: No, I would not recommend this to a friend
19 people found it helpful
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Company Response from Beverly Hills MD
Hello MaryAnn, my name is Samantha and I work here at Beverly Hills MD. Thank you for providing us with your valuable feedback. I am so sorry to hear about your experience with the delivery system. Because this is an international order, shipping can often take up to a month. I can definitely understand your frustration. We always fully refund the product amount purchased, so I am shocked to hear that my customer service agent did otherwise. Please email me directly at samantha@beverlyhills-md.com, so that I can look into your account right away and make this right for you. I look forward to hearing from you.