BioTrust Reviews

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BioTrust

Overall Rating

3.4

140 Customer Reviews

Summary

BioTRUST is a nutritional company that offers numerous supplement lines intended to address various areas of your health. Learn what customers are saying

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Customer Reviews

3.4 Stars out of 140 Reviews
5 Star:48% 4 Star:10% 3 Star:4% 2 Star:10% 1 Star:27%
61% Recommend This Company
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Posted on Nov 14, 2017

Big let down on service and support

By E. Johannessen, Montana, Verified Reviewer

Let me begin by saying I am NOT reviewing their products as I have not received them yet. I am right off the bat very unhappy with the fact that yet another American business has opted to outsource their customer service to a foreign country. Do you not realize that we as Americans despise talking to people we have trouble understanding? Especially when we are frustrated and are trying to resolve a problem, and now we have to deal with a new problem of a language barrier? Very disappointed in BioTrust for taking away US jobs, and for the high prices of their products. You'd think they could afford to pay our own citizens.

Secondly, I personally am not happy when I receive a shipping email saying ORDER SHIPPED and TWO DAYS later, UPS still does not have my package in their possession. How is this possible? Calling customer service I have to deal with a person from India or somewhere nearby, that I can't understand, reading off standard responses to my shipping inquiry. How many times are you going to tell me that a UPS label has been created? I know this already. I can read this for myself on the UPS tracking page. I asked why my package still hasn't left your facility AFTER TWO DAYS.

All I can say is, these products better blow my mind or else the experience will not be worth buying anymore.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Nov 15, 2017

Hi Mr. Johannessen,

My name is Tim Skwiat, and I'm with BioTrust Nutrition. First and foremost, thank you very much for taking the time to voice your discontent and for allowing us the opportunity to make things right for you and earn your trust and loyalty as a life-long BioTrust customer. While it's our goal to provide all our customers with world-class customer service (which is A+ rated by the BBB), we openly invite constructive criticism, such as yours, as we are committed to continuous evaluation and improvement.

Having said all that, along with the help of our Director of Customer Service and Quality Assurance team, we have reviewed the call history associated with your order. With regard to the first aspect of your review, BioTrust employs Customer Care Specialists in both the United States and India. I do want to emphasize that all of these teammates are employed by BioTrust. In other words, all of our CS team is internal; none is outsourced (e.g., third-party contractors). Overall, BioTrust proudly provides jobs for hundreds of US citizens.

Be that as it may, your feedback is important to us. While we've worked diligently to recruit the best English-speaking offshore agents, who are trained the same way and have access to the same resources as our US-based agents, we understand that there still may be a communication barrier. Along these lines, we apologize for any frustration that you experienced during your interactions with our CS team. Moving forward, I invite you to contact me directly at tskwiat@biotrust.com with any questions or concerns that you may have.

With regard to the second aspect of your review, we are in the process of investigating this further at our fulfillment center. Under normal circumstances, orders ship within 24 hours of being placed, often within the same day. It seems as though your order remained at the fulfillment center well beyond that window, which is unacceptable to us. That's precisely why we're looking further into the matter.

Having said that, we did process a re-shipment as soon as we became aware of the delay. Along those lines, it's my understanding that you should be receiving both the initial shipment and re-shipment within the next 24-48 hours. We are terribly sorry for this inconvenience, Mr. Johannessen. Like I mentioned, we take these matters very seriously, and we're looking into your case from all angles to identify coaching opportunities (within CS) and efficiencies (within our fulfillment center).

I am confident, however, that you will be extremely pleased with our products, and I'm very much looking forward to your feedback. In addition to making myself personally available to you, I'd also like to offer you a $50 gift certificate that you may use in a future order. If you could please contact me at tskwiat@biotrust.com at your convenience so that I can provide you with the coupon code, that would be greatly appreciated.

Once again, please accept our most sincere apologies Mr. Johannessen. Thank you very much for taking the time to offer your honest feedback. While we are remiss to hear that your initial experiences have left a sour taste in your mouth, we appreciate you allowing us the opportunity to make this right and to identify areas where we can improve.

Sincerely,

Tim

Helpful Review? 8 People Have Voted

Posted on May 30, 2022

Cancel but they keep filling me and sending supplements

By Jerry O., FIA., Verified Reviewer

Didn't seem to help me and I can't seem to get them to cancel or quit charging my account. I can't afford this crap and am sick of it coming out of my account. I guess it's lawyer time, I hate that.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

I liked what they said

It is lumpy and clumpy

They don't return emails

They don't quit charging your account

Company Response from BioTRUST

Jun 1, 2022

Hi Jerry,

Thank you for reaching out to us and we apologize for not getting back to you sooner.

Also, we are so sorry to hear that this has happened. For immediate assistance, please call our Customer Service team at 1-800-766-5086. Mon-Sat 9 am - 6 pm ET or email us at support@biotrust.com and we will be more than happy to assist you with this crucial matter!

Sincerely,

Coach Jen

Helpful Review? 8 People Have Voted

Posted on Jun 26, 2022

Don’t buy BioTrust

By P K., Wisconsin, Verified Reviewer

Company is a ripoff!

Low Carb Lite decreased bag size by 30%. Went from 20 servings to 14 servings, for the same price.

So it really a 30%+ price increase.

Don't buy BioTrust.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Ripoff

Very high cost

Reducing size by 30%

Company Response from BioTRUST

Jun 30, 2022

Hi P Kuester,

We completely understand your concerns and cannot express how sorry we are for the troubling experience you are having and the frustration that you must be feeling. We would feel the same way if we were in your shoes. We are an honest nutrition supplement company and it was definitely not our intention to deceive you in any way.

Please know that we take your feedback very seriously, and we’ll be certain to submit it to the appropriate parties within our organization for further review and consideration.

In the meantime, we do want to advise that we offer many specials and promotions on our products constantly. You can also save by taking advantage of our 3-bag or 6-bag bundle deals as well. Or tune into our Facebook page every Tuesday for Trivia. You will have a chance to win 3 free BioTRUST products every week! Thank you so much for sharing your thoughts with us. We sincerely appreciate it and appreciate you!

Sincerely,

Coach Jen

Helpful Review? 8 People Have Voted

Posted on Mar 27, 2014

Outstanding products

By Eric K , Stevens Point, Wisconsin

Bio Trust is a superior company with research and product descriptions to back their products up. A lot of bad reviews on the site are just based on their poor and ineffective opinions, and not about what the products really offer. I love Bio Trust because not just of the awesome taste, but the ingredients and dosages to give a complete nutritional package. I am currently completing the 12 week body transformation, and with the overall knowledge and products available from Bio Trust, I am seeing miraculous results.

I suffered a massive traumatic brain injury, and using Bio Trust information and products will bring unfathomable outcomes to myself, and to others.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jun 9, 2014

Disappointed

By Kowaski , Chicago, IL

I'm expressing my uncle's experience with this company. Actually he said that the product doesn't work and the customer service provided to him. It was the worst ever seen before. They don't care about your business...

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jul 7, 2015

Trust in BioTrust for your Health

By Joan L Lewis , Kaysville, UT

Sept 2013 is when I discovered how well BioTrust products work.

My Dr's weren't helping me except to cover up my symptoms with more toxic prescriptions that weren't working. I then had to listen to my body, and to those who have been where I've been: FAT and Unhappy. I came across BioTrust with all the research I was doing, and more natural products that could get rid of a lot of my problems.

Inflammation, High Blood Pressure, High Cholesterol, Obesity, and a lot of pain mentally & physically. I started my health regime with Low Carb, then went onto Lepti-burn, Pro X10, Protein Bars, Cookies, Omega Dessert, Omega Krill 5X, BCAA Matrix Belly Trim XP, IC5, & AbsorbMax.

I found I couldn't take Leptiburn because of my high BP, and inflammation, so BioTrust swapped it for the BellyTrim XP which I still take today. I live by BioTrust products, Today I use EVERYDAY... Bellytrim XP, Omega Krill 5X, BCAA Matrix, - every month. I get Pro X10, Protein Bars, & Cookies every so often. Pro X10 keeps my digestive tract healthy, and like to do a cleanse every couple of months with it.

BioTrust is ALWAYS there for you. If you ever have a question I depend on my personal coach to help me, or even anyone whose in this with me at the Forum. I'm not someone who has 15 lbs to lose. I'm one who has a significant amount of weight to lose, and the experts from BioTrust have helped me get healthy enough to workout Mon-Fri and on the road to success some day. I have a long way to go, but between my Trust in BioTrust & the results I've seen in the last year & from my health screening ** Perfect Cholesterol ** weight is down from last years screening 40 lbs to date, and still working on the inflammation & BP, but with Omega Krill 5X the inflammation is a lot better than it ever was. BellyTrim XP has worked on my belly fat & my weight along with the continued help & advise from my health coach my goal for next year will be a reality I know it can be yours too when you Trust in BioTrust Millions of us can't be wrong.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jul 9, 2015

Genuine Products

By Rakesh Mohan ,

Hello all, I have been using most of the BioTrust products for a few months now and I simply love them, rather I would say BioTrust products are the first of their kind in the market which actually deliver as promised. Products have no side affect just tons of benefits. I just hope that people take time to review the posts here and make a wise decision to invest in BioTrust Products or try at least once to see if it works for you. I am sure that I'll continue to use the products on a regular basis.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on May 27, 2015

Hidden Charges

By Greg Lyall, Australia, Verified Reviewer

I am wading through the paperwork to get a delivery of my order. Australian Post has sent me correspondence that I must fill out import declarations, and pay charges because the item has been held until I do so, as well as duty and taxes. I did not realize any of this and nowhere on my order was it pointed out that this would be the case. It is very deceptive regarding what it all actually costs you. I have no idea yet how much more I have to pay out, so I am very unimpressed with the lack of upfront info. I'm sure I'm not the only one who has been caught like this. It is the first time I have ordered anything from BioTrust, and will probably be the last.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Jun 1, 2015

Hi Greg,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I wanted to reach out to you as soon as possible with my personal assistance.

I keep a close eye on independent review sites like Highya.com because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service.

With that said, I am very sorry to learn about your displeasure, and I want to let you know that we’ll be doing everything we possibly can to make this right for you. I do want to mention that there is a notice for International Customers that is posted on our website, and it can be located by visiting the "International Customers" page on our website:

www.BioTRUST.com/International-Customers

With regard to your concerns about customs fees (i.e., duties and taxes), I am so sorry to say that this is completely out of our control, Greg. All International orders are subject to applicable sales tax, duties, and customs charges that are determined by your local government and vary by country.

Duties, taxes, and/or customs fees represent an additional amount collected upon delivery of orders. Order confirmation details only the amount collected by BioTRUST. By law, duties and taxes are based on the full retail price of the products regardless of bundled pricing or other discounts on the order.

With that being said, as a courtesy to you our valued customer, we would like to offer you an in-house credit in the amount of the customs fees that you will pay for your shipment. If you would be so kind as to send a photo of your customs fees receipt(s), our Customer Service team will gladly issue you an in-house credit, which can be used toward a future order.

Most importantly, we know that you came to us to help you achieve your health and fitness goals, and I want you to know that we will be here for you every step of the way to guide you, support you, and encourage you. In fact, you may contact me directly or visit our free Online Coaching Community (BioTRUSTBoard[dot]com) to get free help from our certified nutrition and exercise experts. We’re here to help and happy to do so.

Please feel free to contact me at your earliest convenience to let me know how I can help you. Thank you, Mr. Lyall.

Sincerely,

Tim Skwiat

Director of Nutrition and Exercise

Helpful Review? 7 People Have Voted

Posted on May 28, 2015

Other Ingredients

By Keith B. ,

I was quite impressed with how BioTrust stood out against other companies with similar informational spreading through e-mails and videos. The other company that I like, that makes Marine-D3, makes a really good product, that I take for work to keep my mood really high sometimes.

What I believe seems to seal the deal is these two companies' emphasis on scientifically backed peer-reviewed studies, which I actually don't see very often touted by other companies' advertisement attempts. (This science aspect seems ESPECIALLY worthy of ordering if it's relating to compounds that people are already really familiar with, like Ginkgo Biloba regarding BioTrust, and Omegas/VitaminD regarding the Marine-D3 company I alluded to earlier.)

However, I merely assumed that BioTrust's method of delivery would not include things that I do not like, considering literally everything else about their presentation lit my mind, as possibly making it even the 2nd best company that has the overall most products to choose from (QNHshop being 1st). But I got the product, looked at the other ingredients, and saw pretty much every single ingredient in the Other Ingredients section that extremely does not bode well for me. Then I fear that there will be tablets instead of capsules once I open it, and viola, they end up being tablets after I open up the bottle, and stare it down like some kind of horrific thing/contraption that could barely ever even contains any of the active ingredients. There are 12 of these monstrosities; I don't even want to name what they are, because there seems to be an aggressive campaign by some groups out there that tries to make people believe these aren't bad ingredients. Well I for one agree that a few of these specifically (or more?) could prevent proper absorption of not just the active ingredients, but build up in the intestinal walls over time and prevent absorption of anything that is ever eaten! At least there's no artificial sweeteners.

I will be trying it anyway (three bottles worth, ugh), since I want to see if I can feel the effects of the active ingredients. But I'll stop taking it if I feel any side effects from these inactive ingredients. My personal recommendation is to contact the company before buying, to see what the method of delivery is; maybe some of their products aren't tablets/overloaded with other ingredients.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

May 28, 2015

Hi Keith,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition.

First and foremost, on behalf of Josh, Joel, and the entire BioTRUST Team, I'd like to thank you for your recent order. You sound like you put an extraordinary amount of time and effort into your research of supplements, and we applaud you for doing so. As you cited, we do too, and if you're interesting in reviewing any of the randomized, double-blind, placebo-controlled studies that we cite, please don't hesitate to let me know; I'll be happy to share them with you for your reference.

Also, I'd like to thank you for taking the time to share this well-written, well-thought-out review. I keep a close eye on independent review sites like these because, at BioTRUST, our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service. It's much easier to ensure customer satisfaction when the lines of communication are as strong and clear as yours. So, thank you.

Overall, we welcome all customer feedback and testimonials, and while the majority of that is positive, we accept negative criticism with open arms as well. We are committed to excellence, and who better to tell us how to improve than our loyal customers.

While you didn't mention a product specifically, I am going to assume that your review pertains to Brain Bright, as it is our only tablet formulation. Along those lines, it is my understanding that our R&D department is considering a transition to a capsule-based formula in the future.

With that being said, I'd be happy to address any of the "other ingredients" that may concern you. As you mentioned, there are folks on either side of the fence that may lead you to believe one thing or another about these ingredients.

At BioTRUST, we are a science-driven company, and all of our products, including Brain Bright, are made with natural ingredients and designed with both safety and efficacy in mind. This goes for the inclusion of Excipients as well.

All of those used are considered safe and inert, and they are included in accordance with the FDA's law that they "meet the same requirements as substances added to conventional foods." In other words, these ingredients must be used either in accordance with a food additive regulation or be considered GRAS for the intended use.

Further, each of these ingredients may be located in the Pharmaceutical Excipients handbook where extensive information, including safety data and regulatory acceptance, can be found.

With that being said, I'll be happy to make myself available to you for any additional information or questions that you may have. When it comes to optimizing your health, fitness, and vitality, we know you have many choices, and we sincerely appreciate you choosing BioTRUST. I want you to know that we're here for you every step of the way, and if there's anything that I can do to guide or support you, please don't hesitate to let me know. I can be reached by e-mail at tskwiat@BioTRUST.com.

Thank you, Keith!

Sincerely,

Tim Skwiat

Director of Nutrition and Exercise

Helpful Review? 7 People Have Voted

Posted on Apr 29, 2014

You pay for their marketing

By Katrina , Chicago

I purchased one of their diet plans thinking I was getting a detailed meal plan to stimulate weight loss as described in their video. What I got was basically a 52 page advertisement in trying to sell me their protein powder and nutritional supplements. I felt like I was scammed and duped. I should have known better. I did call the toll free number and asked for a refund which I was told was provided but would take 3 days to show up on my credit card. Hopefully they will come through on their 100% money back guarantee promise.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jun 15, 2015

Best Protein Powder I've Tried

By Carolyn Wright , Maui, Hawaii

The BioTrust low carb protein powder is the best tasting protein powder I've tried (and I've tried a lot). When I placed my first order, I was worried it seemed kind of expensive, but there are discounts for buying in bulk. Along with my protein powder came a book called Belly Fat Free that has transformed my relationship to food.

Since January I have lost over 40 pounds with the help of the ideas in the book and the low carb protein powder and LeptiBurn. I also love reading the posts on BioTrust's forum. The other customers who post there share inspirational stories that keep me motivated. And the feedback from the coaches on the Forum is invaluable to me - lots of great information delivered with a fun sense of humor.

I still have quite a way to go in my weight loss journey, but I'm well on my way to getting back to my REAL body. I am so grateful to have stumbled upon BioTrust.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 6, 2015

My experience with IC-5

By Greg Ruff , Spokane, WA

I eat twice a day and healthy. I limit carbs to begin with. I also exercise 4 to 5 times a week doing cardio and light lifting to stay toned. Occasionally I eat carbs like a pizza or spaghetti a few times a month. I take the IC-5 when I do.

Can't tell you about weight loss since I don't weigh. What for? My test is how my cloths fit and how I look when looking at myself in the mirror.

After taking the product for about a month, my cloths fit a little looser and my waist line on my pants is hanging down a little more on my hips. I like what I see in the mirror.

But then I have started drinking lime martini's around the same time before going out dancing. I do Latin, swing and ballroom. Don't know if its the limes or IC-5, but something is working for me. I am going to order one of their other products now and try that out.

Finally, there is no magic bullet. It's a combination of exercise, diet and nutrition. Combine the three and you should see results. Can't just sit there and stuff your face with burgers, fries and washing them down with coke and eating ice cream watching TV all night after work. It's input/output. It all helps.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jun 8, 2015

You can trust BioTrust

By Debi Sugarman , Arlington, TX

I think it's a great company. I actually came across your site last year purely by accident! I received an email by Joel and Josh. Then I saw their power point. It was fun to watch and very creative! They had me glued the whole time! I learned quite a bit about what we need to help us function. When they were speaking about all these ingredients that help you, I was trying to keep up by writing down all the things to take. However, at the end they finally said all the ingredients were combined in these 2 products.

I ordered the LeptiBurn and IC-5. Due to a very sensitive digestive system. I did not do the renewal order without trying anything, but I had no issues with these 2 products. So I have reordered them. Love these products and get great results. I have tried the Omegas (lemon) and loved it. I have used other similar liquid omegas. but really enjoy these ones. They taste good. I have had some liquid omegas that were rancid and it was creepy!

Someone pointed out to me that if liquid products are shipped during the summer then there could be an issue with good refrigeration while being shipped. That makes a lot of sense. Most of the time I purchase omegas in the winter but I trust Biotrust's products. I previously ordered some AbsorbMax but this bothered my stomach. I'm not sure which ingredient (or ingredients) exactly bothered me but I could not use this product. I knew it was me and not the product.

So when I called the company to see how to return the product I was blown away when I was told to just keep the bottle or give it to someone. That just leads into how I feel about their customer service! I have to say that this is one of the best service groups I've come across! Their folks are a great group. They're very professional, friendly, and really go out of their way to help you and that is from the minute they answer the phone until the last thing they say. It's just pure joy calling. The one year return policy also sold me on the validity of the company! It's very smart on their part as well! Makes the company very rare but so solid.

I eat very clean and been into fitness for years (I'm 63 and feel my best) but still love the results of these products! I take two of each product s early in the morning and then two more mid day. I never experience any over stimulated feeling but know they are working like they are suppose to be working! Every once in a while I do eat a bit more carbs at night (still healthy ones for the most part). So I do take 2 more IC-5 before I eat those extra carbs! But even without this extra dosage they still work great from what I took earlier in the day.

Just retired after 27 years as a Probation Officer in Dallas/Ft Worth. I recently received the email with "SORRY30". That was very cool how sorry Joel felt that we may have missed ordering products and offered that great 30% discount. I don't want to see him sad. I took advantage of this great offer and bought more LeptiBurn and IC-5 (bundle pack). When I ordered it over the phone, I told the rep that any time that Joel feels really sorry for us or even devastated, he can do a SORRY40 or SORRY50. I also love the continuous emails with great fitness information!

You can learn something new all the time and I appreciate that so much! Again, I cannot say enough about this company. Thank you for really taking to heart what it means to share your knowledge with others. It has made a difference for me!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jul 8, 2015

BioTrust Low Carb

By Luke , Texas

I have been using BioTrust Low Carb for few months now and I love it. I love the taste. Chocolate is the best tasting shake out there, hands down! I believe BioTrust low carb contributed greatly to my successful weight loss. I have dropped 17 pounds in 3 months and gained muscle and strength. If you are looking for a protein shake that taste awesome and doesn't make you bloated like most protein shakes do, you should try it. You will love the taste and you will love the results.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 1, 2015

The most amazingly delicious body transforming cookies ever made.

By Faith fisher , Texas, TX

The chocolate chip are my favorite, but both flavors are absolutely and completely delicious. I use to be 65 pounds heavier than I am right now and thought I couldn’t splurge on anything or anything good for that matter in order to lose weight. BioTrust protein cookies and all of their products for that matter have showed me that it's a total lie. And I owe it to you all for helping me fulfill every craving in a healthy and delicious way.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jun 11, 2015

The Best Low Carb Protein Powder

By Kellie , Claremont, California

I have researched MANY different protein powders on the market today. Most are full of added sugar and artificial sweeteners and GMOs. They have a variety of different proteins on the market today ranging from Pea to Whey. Cheap Whey protein causes many to become bloated and have cramps. BioTrust low carb has a high quality Whey and tastes wonderful and only has 1g of sugar. It has very low carbs per serving and no artificial sweeteners or GMOs. It is sweetened with Stevia which is a plant-based sweetener. This product is pricey but well worth it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Mar 6, 2015

Awesome customer service

By Dawn C. Moore, Lexington, SC, Verified Reviewer

I received my first order of the dessert trio to find that the carb powder was only two weeks worth and the cookies less than 2 weeks and the protein bars 1/4 of a week's worth. When I told the customer service rep that I just naturally assumed that it was all a month's worth, she spoke with her supervisor and returned to the phone telling me that they would give me a 125% credit on the order I just made towards the next order. They DIDN'T have to do this because it was not their fault since I assumed what I initially. I thought that was awesome and would very much recommend them to a friend. I also cannot wait to try the dessert diet. When my next order of 3 of each comes in, I will.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jul 22, 2015

Changed my Life

By Mallory, Chicago, Illinois , Verified Reviewer

At age 19 I developed an intolerance to all things dairy, and as 19 year old that might as well have been a death sentence, no late night pizza, why live! Ha! Well luckily enough I was able to change my eating habits and lived though the no dairy phase in my life. My only problem that still existed was when I was out to eat, if I forgot to tell the waitress or waiter that I had an allergy, it's almost impossible to detect butter in something. If dairy was accidentally consumed, the results were not quite so pretty.

So I was fortunate enough to be connected to the right people and they introduced me to AbsorbMax. I now never leave home without it! I am able to eat freely while traveling, at school, and even at home without the fear of what any type of dairy I have consumed might do to me. I also must preface, I do not have an anaphylactic reaction ever (hence I won't need to go to the emergency room for any treatment) but I would get violently sick, which might be just as bad.

Now that I take AbsorbMax on a regular basis, I have been able to start re-introducing dairy into my diet and have been incredible successful. I recommend this product to all of my dairy intolerant friends because I am living proof that it works.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Apr 17, 2016

Biotrust Low Carb

By Luke Mace, Waco, TX, Verified Reviewer

In my opinion, BioTrust Low Carb protein powder is the best protein on the market. It tastes great, mixes in to water or milk easily and is made from high quality ingredients. I highly recommend this product for anyone who needs a protein supplement.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Feb 11, 2022

Untrustworthy

By Stephen K., Ireland, Verified Reviewer

I ordered a special of collagen and 7 months supply of X10 Probiotic. It stated delivery time less than 7 days, I paid for that. Ordered in early November and as the weeks passed I was given empty promises of delivery. Unfortunately, the customer representatives failed to realize the product would suffer degeneratively over time in transit as it was a live culture probiotic. Obviously not knowing the product type in terms of a customer representative, it never got delivered and I was refunded lower than the price paid, never mind the months of inconvenience.

The company pushes for reviews but appears to only promote positive ones and not all real accounts. I would definitely avoid it since you're paying for something that can't be delivered, never mind the hassle or no compensation. If the goods were genuinely on their way, they would have arrived, even if late, but neither happened.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Good shop front, as in web page

Don't deliver, wonder if it's a scam

Company Response from BioTRUST

Jun 1, 2022

Hi Stephen,

We completely understand your concerns and cannot express how sorry I am for the troubling experience you are having and the frustration that you must be feeling. I would feel the same way if I were in your shoes, Stephen. We are an honest nutrition supplement company and it was definitely not our intention to deceive you in any way.

We appreciate this feedback and will pass it along to upper management for further review. In the meantime, please call our Customer Service team at 1-800-766-5086. Mon-Sat 9 am - 6 pm ET or email us at support@biotrust.com and we will be more than happy to see what we can do for you further.

Sincerely,

Coach Jen

Helpful Review? 6 People Have Voted

Posted on Jun 28, 2015

Life Changing

By Nancy Choate , Yakima, WA

I was diagnosed with Leukemia four years ago and have had ongoing fatigue and anemia. I have tried eating right and exercising, but it was very difficult. I do not like to put unwanted chemicals in my body. It's bad enough that I have to take chemo everyday so when I came across BioTrust products I had to try. I ordered the Protein Powders and the IC-5 and went on the One Day Diet.

I have since had more energy and stamina than in the last four years. I have lost 20 lbs. to boot, which I was not my goal but my husband is happy. He said I am like a new person. I will continue using these products and if you are in the same situation as I am you will not regret it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Apr 30, 2014

I had awesome results in pounds and inches. Absolute love their products.

By Joyce , Tennessee

Bio Trust coaches are awesome and their product is high quality and it works.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Aug 18, 2015

IC-5. Works like a charm.

By Hassaan Khalid , Mississauga, ON, Canada

Brothers and Sisters, Ladies and Gentlemen, I know how hard and frustrating it can be to lose weight. Excess fat around ones belly (for males) and hips, thighs, arms and shoulders (for females) can ruin ones body shape, making one look ugly. I'm sorry to be so direct, but it's the truth.

Being overweight and out-of-shape not only affects our social life, it affects our love life and our career as well. I don't know about you, but I'm more inclined to trust a physically fit employee / contractor with a job than someone who's struggling to catch their breath. Without going into details with psychology, an overweight person has written "no self control" all over them. Or if not that, then they may as well be wearing a t-shirt that says "I have no clue what I'm doing (with food at least)". These things work against us when we're fat.

Please don't get me wrong, my best friend (who I absolutely love) is 320 lbs. Sure, he's 6'1", but he is also 320 lbs. So rest assured, I don't dislike obese people. If anything, I want to help them since I too was fat, till about three months ago.

To keep this review short, I have had a regular annual gym membership since 2005. Sure, I haven't used it to full capacity every year but it's fair to say I have been working out at a pace decently frequent. Some years I have done three cardio sessions (treadmill, elliptical, bike/rowing machine) a day and burned around 1000- 1200 calories everyday in the gym. I have ate out of tuna cans and gone keto (without knowing it was called 'keto').

But after all this, my waistline has hovered around 38". And I'm less than 5'7". The highest recorded diameter for my gut has been 39.13". And given that I was taking Life Sciences in undergrad and knowing about proteins, fats and carbs was supposed to be basic knowledge for me, I was ashamed of myself for being this overweight despite knowing all about hormones, calories, nutrition, etc..

I am only writing this review so others may benefit. You can go keto but the question is can you sustain that? No, you can't. You will have to eat carbs at one point or another. Let it be your body's cravings, a social situation or simply time constraints. (I make carbs sound bad but if used properly they are essential and not 'evil' per say.)

In my personal opinion, IC-5 does exactly what it says it does. Studying science in undergrad has taught me to question things and to test them. And I do this with almost everything. Therefore, when I started taking IC-5, I stopped all exercise and any other supplements like omega-3's. Even multivitamins. (This is not to say you should do this, but this was just me). And Lo and behold, I kept eating normally (rice, bread, pasta) and saw my waistline go from 37" to 35" in only a matter of few weeks. So in the absence of all other supplements and exercise and eating carbs three times a day, you tell me, does IC-5 work?

And for my bodybuilding buddies out there ; I don't need to tell you guys you need carbohydrates to build muscle and gain size. IC-5 will help you put it in the right place in your body and not around your gut. Peace.

If anyone wants my before and after pictures, please send me a private message. hassaankhalid@hotmail.com Thank you for your time.

PS: I was staying away from liquid calories like cola, sweets, junk food like chips, etc (I'm sure you get the idea). But please keep in mind I quit all these things more than two years ago.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jul 13, 2015

Ordering and Waiting for the Products I ordered

By Edward A Wudarsky Jr , Sun City Center, FL

The only thing that I think you should seriously think about changing is being up front to your prospected customer and tell them you have 11 different products and just the ones they need to start. At that point, you can come in with the other products and explain what is beneficial using each one.

I have purchased the IC-5, LepitBurn and Low Carb Shake. I'm 69 years old and have 70 lbs. to take off, so the three products I purchased seem to fit for what I need to do.

I can't wait to start.

All your bad reviews has been about how your sales pitch of each product after you purchase one of your products. My investment is over $800.00, so it better work.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jun 26, 2015

BioTrust's Products Are Top-Notch

By Harris , England

I own 6 or 7 of their products and they seriously rock. They might be a bit more pricey compared to the average but I feel better than ever and seeing great results from my workout sessions. They are highly recommended.

One thing to keep in mind - these supplements are great for enjoying a higher life quality but they are not magic pills (such a thing doesn't exist anyway). If you are not determined to follow up on a well-planned diet and exercise routine then your results will be compromised.

Nevertheless, the Biotrust forum is a great place to find more information on health and fitness, and the coaches there are doing a fantastic job of providing value. Even if you are not a customer, do yourself a favor and check their forum out.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jun 8, 2015

Love their products

By Patricia , Rhode Island

I was having major issues with my GI tract. On and off diarrhea/constipation. It was a battle to try to deal with it all. I did research on trying to find something to deal with it. I came across Biotrust, at first I was a little apprehensive, I normally like to have recommendations from others before starting things like this. I opted to give it a shot. I started the Pro-X10. I actually went to my GI doctor 5 days after starting it, to address the ongoing problem. As we were discussion my progress, it suddenly occurred to me that I was actually symptom free for the first time in months. I would not go without it now.

I take Leptiburn- I was intending to use it to lose weight, I had some issues with it initially were I felt like I was really dry. I called the company and they recommended that I try taking one tablet at a time and work up. I had swelling around my feet and ankles. this product helped with the swelling (not the normal use of the product- but thought I would share). After some diet changes and making sure I took it twice a day at the dose recommended, it has been helpful to me to lose weight.

When it came time for me to try protein supplements prior to a surgery in the near future. I again did my research and again went looking for a product that was not made with horrible substances. I found myself back with Biotrust. I adore the chocolate version, it is good in milk, homemade almond milk or water. I usually mix it with ice and a blender. I also really like the vanilla version. I make a shake with pineapple (fresh), orange (fresh), yogurt (greek) and ice, blend those together then add the protein powder to the mixture. That is my morning breakfast most mornings of the week.

The company has been wonderful for me. I have asked a bunch of questions and I have gotten nothing but wonderful support. The forum has been very helpful as well. I was looking for products that are not loaded with GMO products and chemicals that are unnecessary and Biotrust is just that.

Those that are posting messages that the company is non supportive, I am not sure who you are talking to. I have had totally supportive conversations with the company.

I would definitely recommend their products and have already done so.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jun 15, 2015

Outstanding

By Lori Rheiner , Texas

I started using BioTrust Low Carb, Leptiburn, Protein Bars and IC-5 about 2 weeks ago. I love the chocolate Low Carb, and the recipes that came with it are great! I have lost weight AND inches and just ordered the Omega Dessert. The diet is very simple for me and is so very flexible. The support I have received in the Forums has been remarkable. I have been on other diets with shakes and supplements and not been as successful and had some issues. I have had a truly wonderful experience with BioTrust and the products I have tried. I highly recommend the One Day Diet and BioTrust.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted
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