I have been using your product for several weeks. I have had no luck what so ever. I have been cheated yet again! I have made attempts to get my money returned but has not happed as of yet.
Bottom Line: No, I would not recommend this to a friend
Company Response from BioTRUST
Jul 11, 2015
I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition.
First and foremost, I’m very sorry to hear that you are not realizing the progress that you expected, and I’m terribly sorry to hear that you feel cheated. I want to reassure you that the latter is not true, and I’m here to make sure that you're completely taken care of; in the case of the former, I also want to let you know that I’m going to be here for you every step of the way to ensure your success.
I did want to mention that this review site is a third-party webpage that has no affiliation with BioTRUST. However, I keep a close eye on independent review sites like this because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service.
With that in mind, I do want to remind you that, while our products are designed to work and based on extensive amounts of peer-reviewed research, if for any reason your are not completely satisfied, you’re always protected by our industry-best 1 YEAR Money Back Guarantee, which you can learn more about on our website (BioTRUST.com).
Along those lines, if you would be interested in a refund/exchange, please feel free to contact our Customer Service Department at your convenience, and one of our Customer Care Specialists will gladly assist you:
Generally speaking, we do advise folks take our products as recommended for at least 60 days to full assess their effectiveness. While studies on many of the individual ingredients have been shown in human clinical trials to yield significant results in less time, the research generally suggests more profound health, weight management, and wellbeing benefits with more prolonged, consistent use (e.g., 8 – 12 weeks). Along those lines, one thing that also bears consideration is how progress is being measured (e.g., body composition, waist/hip circumference, food journals, etc.).
With that being said, I know that you chose BioTRUST for a reason, Cindi, and at BioTRUST, our ultimate goal is to help you achieve yours. With that in mind, I’d like to extend my personal coaching services to you completely free of charge. I’d like to get to know you better, and I’d like to learn more about your goals. In other words, I want to better understand where you are now and where you want to be.
Our high-quality, research-backed supplements are designed to complement a lifestyle-based approach to optimizing health, body composition, and performance. I’ll be here to help you navigate your journey and optimize your nutrition behaviors, physical activity patterns, stress management, rest and recovery, hydration, and more. In fact, I’ll be here for you every step of the way to guide you, support you, and encourage you.
With all of that in mind, I encourage you to reach out to me for personal coaching at tskwiat@BioTRUST.com. I’m here to help and happy to do so. Alternatively, if you would like to explore your refund/exchange options, please contact our Customer Service department at your convenience. We look forward to hearing from you and helping you achieve your health and wellness goals.
Director of Nutrition and Exercise