Summary
Founded in 2013, Bombas is a sock company that crafts their products from high-quality components and gives a pair to the homeless for each one sold.
Pros
Cons
Posted on Oct 24, 2021
First pair that I put on instantly ripped in the ankle when I pulled them on. Holes developed after a month or so in the heel and toe areas. Notified customer service and they sent me new socks, but they were just as bad. They are definitely not worth the high price.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Customer service
Poor quality
High price
Company Response from Bombas
Nov 16, 2021
Hi Joseph,
Savannah, here, from the Bombas Customer Happiness team!
Thanks so much for leaving your review, although I'm sorry to hear that you experienced holes in your socks. Holes are often due to a defect or size issue, and our 100% Happiness Guarantee covers replacements.
Please reach out to us at the following link so we can help you directly: bit.ly/bombashelp
We look forward to making this right!
Posted on Nov 30, 2021
I love the comfort of Bombas socks. So much so that I purchased like 20 pairs right off the bat. However, the durability of these is horrible. The plain white and black are far worse than the thicker marl variety. However, within a couple of months, all of my socks ended up wearing through in either the big toe or the balls of my feet. I’ve owned many brands that last so long that I throw them out because they just start looking old, while I’ve had to toss my Bombas socks even though they still looked relatively new minus the holes.
To their credit, I did receive 2 replacement pairs after calling customer service. However, I didn’t bother to reach out again after pair after pair kept failing.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Comfort
Materials
Color choices
Durability
Company Response from Bombas
Nov 30, 2021
Hi Eric,
Savannah from Bombas, here. Thanks so much for your review.
I'm so very sorry to hear that you've had this experience with our socks. Repeat holes are often due to a sizing issue or harmful friction caused by rough carpeting or a particular shoe. We have a 100% Happiness Guarantee so we would love the opportunity to find a solution to this problem for you.
Please do reach out to us at help@bombas.com so we can assist you directly.
We look forward to making this right!
Posted on Dec 5, 2021
The wrong socks were delivered today. When I called customer service, they informed me the SQU number in the system was incorrect and they shipped the wrong socks. They shipped lady crew socks when I ordered men's ankle socks. When I asked them to ship me the socks I ordered, they told me to call back in 3 days to see if they have fixed the bug in the system. This is horrible customer service. Bombas messed up my order and I have to continue to call them to inquire if they have fixed their system.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Customer Service puts the onus on the customer
I haven't received my socks
Company Response from Bombas
Dec 7, 2021
Hi Jonathan,
My name is Savannah, and I'm a Customer Happiness Associate at Bombas. Thanks for your review!
We're so sorry about the mix-up here and understand your frustration. Here at Bombas, we have a 100% Happiness Guarantee that we take seriously, so we would like to make this right.
There's no need for you to call and follow up. Instead, please reach out with your order number or email associated with your purchase, and we'll ensure you receive the correct items!
You can contact us here http://bit.ly/bombashelp. If there's anything else we can do for you in the meantime, please let us know.
Posted on Jan 13, 2022
It’s fantastic that money is raised for homeless shelters, and socks are donated to the most needy. But the price of these socks is three times what you would pay in the shop - so it’s not the Bombas company that is being altruistic! Poor quality with a plastic feel, not one ounce of softness. Very tight fit and actually uncomfortable to wear. Buy a pair of nice socks from a regular shop and donate the money you’ll save to charity.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Honestly not much, maybe the color choices?
Feel like plastic
Not soft or warm
Too tight and uncomfortable
Company Response from Bombas
Jan 22, 2022
Hi Tracey,
My name is Savannah, I am with Customer Happiness here at Bombas.
Thanks so much for taking the time to leave a review!
We're so sorry to hear that your Bombas haven't lived up to your expectations. Please know that we have a 100% Happiness Guarantee that covers returns and exchanges so we'd be happy to help with either. Please reach out to us here: bit.ly/bombashelp
We look forward to speaking with you!
Posted on Feb 12, 2022
Toes feel great but the back slides into all of my shoes. Sneakers, loafers, and even barefoot. They slide. Not worth the price at all!
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Thickness
Back slides
Too expensive
Company Response from Bombas
Feb 15, 2022
Hey Lori,
Savannah, here, from the Bombas Customer Happiness Team.
Thanks so much for your review, although I'm sorry to hear that your socks are slipping. That's no fun.
Slipping socks are usually the result of a sizing issue and we'd be more than happy to find pairs that are the perfect fit.
When you have a moment, please reach out to us at bit.ly/bombashelp so we can assist you directly.
Looking forward to speaking with you!
Posted on Feb 21, 2022
I ordered their “wool” socks last winter. The socks are incredibly thin and did not last. I only got 4–6 months wear out of ALL 8 pairs I ordered. If I am buying “wool” socks I expect them to last at least 1–2 years. Shameful.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Quality
Company Response from Bombas
Feb 22, 2022
Hey Jessica,
My name is Cory, I am with Customer Happiness here at Bombas.
We appreciate your review, although we're terribly sorry to hear what has happened to your Merino Wool Socks.
This sounds like the result of a factory defect or sizing issue. However, no matter the cause, you're completely covered by our 100% Happiness Guarantee so we'd love to get you replacements for these pairs as soon as possible.
At your earliest convenience, please reach out to us at bit.ly/bombashelp so we can help.
We look forward to turning your experience around!
Posted on Feb 24, 2022
Wear out real fast, don’t like, too tight. I have had other socks and they last longer. Maybe try to get your products right, ok.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Colors
Wore out in a month
Too tight
Company Response from Bombas
Feb 26, 2022
Hey Charles,
Savannah, here, from Bombas Customer Service.
Thanks so much for leaving this review, although we're so sorry that you've had this experience with your Bombas!
Our 100% Happiness Guarantee covers replacements for defective pairs so we'd be happy to send you some new Bombas. When you have a moment, please reach out to us at bit.ly/bombashelp so we can help you with this as soon as possible.
Looking forward to hearing from you!
Posted on Mar 8, 2022
I ordered a pair of slippers in medium, following size recommendations. They were huge. No one answers their phone and you are told to go online. I forgot my password and went online to change it. They said I would get an email with a code. The code never came, even after trying 3 times. I don’t know if they are a scam, or just don’t care. Never order from them if there is a chance you may have to return.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Style
Zero customer service
Company Response from Bombas
Mar 9, 2022
Hi Gail,
My name is Savannah, I am with Customer Happiness here at Bombas.
Thanks so much for your review, although we're sorry to hear that you have yet to hear back from us. We're currently going through some internal system changes, which means we're not able to take chat or phone calls. We apologize for the inconvenience!
That said, as our 100% Happiness Guarantee covers exchanges so we definitely want to help as soon as possible. We'll message you privately here so we can collect your order information.
Looking forward to making this right!
Posted on Mar 10, 2022
I saw a big hype on designer socks. My 7-year-old started to wear tennis shoes more. I remembered socks being uncomfortable at times. So I bought Bombas socks. I have a baby on the way and wanted to get matching Sesame Street socks. I received the package and it was cute but the socks were only okay. For the price of one, you can buy a more comfortable pack of Hanes.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Container
Give back
Fit
Comfort
Price
Company Response from Bombas
Mar 13, 2022
Hey Priscilla,
My name is Savannah, I am with Customer Happiness here at Bombas.
Thanks so much for your review, although I'm so sorry to hear that your Bombas didn't live up to your expectations.
Here at Bombas, we have a 100% Happiness Guarantee which covers returns, exchanges, and replacements so we'd be happy to help turn this experience around. Please reach out to us here: https://bit.ly/3KmBNOW
We look forward to speaking with you!
Posted on Apr 2, 2022
Ordered socks and they never came. I went several times to their Contact Us and filled out a form with no response. They do not have a phone or live chat that I can call, so I have nothing I can do.
Bottom Line: No, I would not recommend this to a friend
Company Response from Bombas
Apr 3, 2022
Hi there,
Savannah, here, from the Bombas Customer Happiness Team.
Thanks so much for your review, although I'm so sorry to hear that you haven't been able to get in touch with us! This is not in line with our standards of service and we definitely want to make this right.
I'll send you a private message here on HighYa so I can help you immediately.
I look forward to speaking with you!
Posted on Oct 17, 2022
I bought one pair (because they are expensive) and wanted to see how I would like them and almost immediately they had a run in them. Not very happy with this product for the price that it does cost. They do feel nice on but didn’t last long enough, in my opinion, to make it worthwhile to purchase more.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
They do feel nice on.
They are expensive and got a run in them soon after I got them.
Company Response from Bombas
Oct 18, 2022
Hi Cindy,
My name is Savannah and I am a Customer Happiness Associate here at Bombas.
Thanks so much for your review, although I am sorry to hear about the experience you've had with your Bombas.
Our 100% Happiness Guarantee covers replacements for quality issues like runs, tears, and holes. We would really like the opportunity to make it up to you and send you new Bombas, on us.
We'll be reaching out to you privately to help.
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