I ordered a pair of slippers in medium, following size recommendations. They were huge. No one answers their phone and you are told to go online. I forgot my password and went online to change it. They said I would get an email with a code. The code never came, even after trying 3 times. I don’t know if they are a scam, or just don’t care. Never order from them if there is a chance you may have to return.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Bombas
Hi Gail,
My name is Savannah, I am with Customer Happiness here at Bombas.
Thanks so much for your review, although we're sorry to hear that you have yet to hear back from us. We're currently going through some internal system changes, which means we're not able to take chat or phone calls. We apologize for the inconvenience!
That said, as our 100% Happiness Guarantee covers exchanges so we definitely want to help as soon as possible. We'll message you privately here so we can collect your order information.
Looking forward to making this right!