Bombas Socks Reviews - Are They Worth the Price?

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Bombas

Overall Rating

2.2

113 Customer Reviews

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Summary

Founded in 2013, Bombas is a sock company that crafts their products from high-quality components and gives a pair to the homeless for each one sold.

Pros

  • Variety of sizes, styles, and patterns
  • The company donates one pair of socks for every purchase
  • Comfortable and versatile, according to many customer reviewers

Cons

  • More expensive than many brands
  • May not last long before getting holes
  • Might not fit true to size

Customer Reviews

2.2 Stars out of 113 Reviews
5 Star:15% 4 Star:6% 3 Star:7% 2 Star:22% 1 Star:48%
25% Recommend This Brand
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Posted on May 29, 2022

Disappointed

By Regina B., Hartford, CT, Verified Reviewer

I received 3 knee-high and 3 crew-cut socks for Christmas gifts. I remember seeing these socks on Shark Tank and was happy to have received them. These socks are brightly colored and I liked the unique designs. They were soft and finally, the toe box was big enough for my long toes to all fit comfortably in.

However, after only wearing the knee-high socks 1 or 2 times a week the heel in both socks had big holes in a pair the same day I was wearing them. I was surprised as I took off my first sneaker to see the size of the hole and then even more surprised in removing the other sneaker. The socks were pilling but I didn’t expect them to actually be on the verge of breaking through on one sock but let alone both at the same time. I was concerned about the durability as they were pilling and were getting see-through on the sides of the big toe.

Overall these socks are overpriced and absolutely not durable. Since I received these as a gift I’m not out any money but wouldn’t recommend to anyone to buy these socks. My other knee-highs are also pilling and showing signs of wear. I haven’t worn the crew socks much yet as the weather is just getting nice in the northeast. I’ll stick with Hanes socks as I’ve had them for many years with no problems.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Colorful

Nice patterns

Appearance

Poor durability

Over priced

Disappointing wearability

Company Response from Bombas

May 31, 2022

Hi Regina,

Savannah, here, with Bombas Customer Happiness.

We appreciate the feedback, although we're so sorry to hear that you had this experience with your Bombas.

Our products come with a 100% Happiness Guarantee which covers replacements for product quality issues like this. We'd be more than happy to send you replacements as well as get to the bottom of the issue.

Please reach out to us at hello@bombas.com so we can speak with you directly.

Looking forward to making this right!

Helpful Review? 4 People Have Voted

Posted on Jun 10, 2022

Terrible customer service

By Jeanne B. , Los Gatos, CA

In this day and age, what company in the world has no way to do an online return or exchange? Bombas! IF you buy any product and hope to return it for any reason, good luck. They have no way to do it online. You have to do a request online and they don't get back to you for days. Even when they do respond they tell you that they are busy and will get to you soon, which, by the way, I am still waiting for. Too bad because the product is good.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Sports socks are good

Give aways to others

Savings on packs

Terrible customer service

No automated return process - takes a whole week to hear from them

Don't last very long

Company Response from Bombas

Jun 13, 2022

Hi Jeanne,

Savannah, here, from Bombas' Customer Happiness team!

Thanks so much for your review, although we're really sorry to hear that you've had this experience with our service.

Our customers' happiness is our #1 priority so we'd really like to help with your return and we'll definitely be passing your feedback along to our Website team.

We'll send you a private message here so we can help you directly!

Helpful Review? 5 People Have Voted

Posted on Nov 7, 2022

Love the fit, hate the holes

By Dawn W., Quincy, MA, Verified Reviewer

I have been buying these socks for my family and friends since 2019. I really love the feel and fit but the heels get holes in them quicker than less expensive socks that I own. Very disappointing, I have had to throw away almost half of the socks I have purchased. I do recommend them to others but with a warning on the durability vs. the cost.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fit

Feel

Selection

Durability

Company Response from Bombas

Nov 9, 2022

Hi Dawn,

Mickey here with Bombas’ Customer Happiness Team.

Thank you for taking the time to write a review, although we’re sorry to hear about the holes you’ve found in your socks! We understand that must be frustrating.

Not to worry, our socks come with a 100% Happiness Guarantee, so please reach out to us at hello@bombas.com so we can help with a refund or exchange for those socks that didn't work out.

We’re looking forward to hearing from you.

Helpful Review? 4 People Have Voted

Posted on Mar 20, 2018

Chinese? Shame on you.

By Steve Foutz, Goldfield, NV, Verified Reviewer

I just got them today, $93 for six pairs. That's $12 a pair, only to find out that they are made in CHINA. Shame on you. I don't know how good they are, but for that much, you can hire US workers. I'd have never bought them knowing that you succumb to the cheap overseas labor to make them.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 65 People Have Voted

Posted on Apr 11, 2018

Disappointed

By Garry Levan, Lutherville, MD, Verified Reviewer

After we paid $120 for ten pairs of socks, delivery took 14 days! Five days of that time the order was sitting less than two hours from our house. The first day I got a hole in one pair and the second day another hole in another pair. The company didn’t seem to care. I also notice that any complaints on their Facebook page are promptly removed. Save your many and frustration and go to Target or Kohls.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 32 People Have Voted

Posted on May 13, 2018

Stay away!

By Anonymous, Oregon, Verified Reviewer

I ordered socks four days ago and got no confirmation or expected shipping date or anything.

Now, I'm on my third customer service rep (I was told originally their "crack team" would have me satisfied in 12 hours) who says (with a lot of inappropriate exclamation points in his email) that he can't find my order, but he "looks forward to my reply!" and asks me for the info I already gave them twice.

Well, my credit card company, sure enough, found it.

This is the worst customer service this side of Hewlett Packard. Complete runaround/stall for time.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Nov 12, 2018

Don't buy

By Lori D., Seattle, WA, Verified Reviewer

My whole experience was awful. The socks are fine. I mean they are expensive cotton socks. Nothing special. They have their name written in huge letters on every pair, so you don't forget it, too. Looks like crap, but whatever.

What is really crappy is their customer service. They make it sound like returns are easy, but it's like pulling teeth. I've emailed at least 5 times, it's been a week, and still have no way of returning them. If I hadn't already worn some of them, I'd return them all.

I am NEVER buying from this company again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 24 People Have Voted

Posted on Nov 24, 2018

Don't Purchase

By Greg P., New York, Verified Reviewer

Sending the product back if it ever arrives. I ordered twice from Amazon after placing an order with BOMBAS and received both of them and still almost two weeks later still no order from BOMBAS. Reached out to customer service and no reply either. Will have to call credit card company and waste time disputing the charge because it must be a scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Dec 7, 2018

Terribly customer service, shorted order

By Patricia T., New Jersey, Verified Reviewer

I wanted to like this company, but their customer service is terrible. My order was received with missing items. I tried calling, but their message says they are "too busy" to answer. I've emailed several times and no response. I understand someone can make a mistake - but there should be some sort of customer service either by phone or email.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Dec 10, 2018

Did not receive what I paid for

By Denise L., Swansea, SC, Verified Reviewer

I ordered eight pairs of these very expensive socks for Christmas and only received seven pairs. I tried to call them and remained on hold for over 15 minutes and never had anyone pick up. I would not recommend them unless you have nothing better to do with your money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 11, 2018

Poor customer service

By Ann C., Taunton, MA, Verified Reviewer

They immediately charge your credit card. I have never received the socks, customer service sends an automated reply, and you are unable to speak with anyone should you be lucky enough to find a phone number. I would give this company no stars, they just steal your money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted
Showing 56-66 of 113

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