Carvana Reviews - How It Works, Warranty, Financing, Returns

I am a Google guide so I'm used to doing some reviews, LOL. Anyway, I really enjoy my vehicle. A 2019 Nissan Altima SR. My daughter bought a Chevy Trax, she gave me a discount card for $500 off, and then I got an additional $1,000 off because of Black Friday. Much better than dealing with one of your local car dealerships.

I had a conversation with some of their fantastic representatives about maybe having a lottery and a Carvana helicopter delivering some of the vehicles that would be eligible by location and ordinances. I cannot think of one single person who would not want their vehicle delivered by helicopter. And, all of their friends would be there watching.

Also, it would be nice for an incentive, if a person recommends five people to Carvana and they all buy a vehicle, Carvana would make their next car payment. I guarantee you would have people out there actively promoting Carvana to take advantage of this perk.

I would be willing to bet, you would have some people responsible for 5 verified purchases every month, LOL, that's a lot of cars.

Bottom Line: Yes, I would recommend this to a friend

I recently purchased a vehicle from Carvana. This was the most hassle-free experience I have encountered. Everything is done online. You don't even have to drive to pick it up. But I suggest that you experience the pick-up, it's very entertaining. I would suggest Carvana to anyone looking to purchase their next new or used vehicle.

Bottom Line: Yes, I would recommend this to a friend

I found my perfect car on the site, applied for credit and traded in my existing car all online. I ran into a couple of questions and they were always helpful and quick to answer no long wait times. Prior to my delivery, they had a sale taking $1K off all vehicles, I chatted online and they added the discount to my car even though the deal was already done! My car was delivered right on time and my driver was super sweet and it took about 20 minutes to finish everything up. The car performed perfectly during the 7-day test drive and they called on day 6 to verify it I wanted to keep it. I love my new car and I will never go to a dealership again! Carvana has gained a customer for life!

Bottom Line: Yes, I would recommend this to a friend

I’m a young guy and after going to several dealers for a long time trying to buy a car and them not taking me seriously, thinking I wouldn’t have the credit needed or even a job, I heard about Carvana. At first, I was a little hesitant about making a purchase this big online, but after I read some reviews online I decided to give it a try. Got pre-approved, and every car on the inventory showed had the down-payment needed, monthly payments and length of financing.

The best thing about Carvana is that you choose what YOU want, and not what the dealer wants to sell to you. I decided I wanted a truck, so I got a truck. At any dealership, I would drive off with a Prius.

The second best thing is that EVERYTHING is online. They had to call me several times to request some additional documentation, and since my phone doesn’t take 1-800 calls, they always left a very explained voicemail telling me exactly what to do.

The whole process is very simple and not stressful at all.

The only thing that went kinda wrong was the delivery. The delivery was scheduled for December 5th at 1 pm, and the got to me at 9 pm. Besides, I didn’t get to take the picture with the Carvana tow truck that I really wanted cause the car had to be driven to my house.

Besides that, the delivery drives, Jose was very friendly.

Overall, great experience. From now on, I will only use Carvana to buy my future cars.

Bottom Line: Yes, I would recommend this to a friend

I will try to give the full essence of my Carvana experience without making this a long drawn out review.

I am a full-time Food Delivery Driver so my ride is the most important part of my job. I was so done with the 2009 auto I owned, 172,000 miles and ready for many future repairs. The day after Thanksgiving, I was driving and saw a new car in front of me with a Carvana.com license plate frame on it. So, I pulled over to the side of the road and installed the Carvana App on my iPhone. I looked through the Nissan Rogues because I already owned two of them in the past and like the style of it. I started my order and five minutes later, my order was in and I knew I would be getting my 2018 Rogue at 1:00 pm at my front door in as soon as two days later. They brought the car to my home at 1:00 pm sharp and took my old 2009, and I traded in. I was given seven days to "try the ride" and if I was not 100% happy with that Rogue, they would have taken it back like it never happened.

I am 61 years old and purchased MANY cars over the years and I can honestly say, this was the best and easiest auto purchase experience I have ever had in all my years! Not only did the order go smooth as silk, every single person I spoke to at Carvana was genuinely NICE to me. It was not an act, they all love working there. I have a new way of buying my cars and I will never sit at another dealership and haggle over price with a salesman. Sorry Auto Sales Industry, but Carvana is definitely the future of car sales and the way to go. Tell anyone you care about.

One more thing, I have the car now three weeks at the time I am writing this review and I have increased my food delivery orders and have been making more dollars because I love working in my new auto, lol. I know I sound like a Carvana commercial, but I truly believe in this company. I am a happy camper and I have never gone camping in my life.

Bottom Line: Yes, I would recommend this to a friend

I have to say, I wasn't really sure about purchasing a vehicle without physically seeing or testing driving the vehicle. But after reviewing Caravan's 7-day no-hassle return policy, as well as a 100-day warranty, which I have to add that no other dealerships offer. To me, this reduced the risk of buying a used car which gave me more of a comfort level. So after searching their large selection of vehicles I finally landed on the car I was looking for. I will say, Carvana isn't the cheapest out there, but given the free delivery plus the added protection, I can understand the higher prices. As I always say "least cost doesn't outweigh best cost" and this seems to hold true with Carvana. The Orlando team was friendly, helpful through the buying process. In fact, the whole experience was pleasant and the customer service was excellent in my opinion. So in the end, if you're looking to purchase your next vehicle, I would highly consider giving Carvana a try! It definitely beats spending all day or even your whole weekend driving around and having pushy salespeople trying to close you on a deal. Time is money...and when comes to my free time, that's worth a lot to me!

Bottom Line: Yes, I would recommend this to a friend

The customer service upon delivery was nothing short of excellent! The only thing that I'm a little disappointed by is I believe my car needs a new battery. The car is in mint condition and I couldn't have found a better-used vehicle with low mileage and in pristine condition, other than the battery issue, I couldn't be more happy and satisfied.

Bottom Line: Yes, I would recommend this to a friend

I hate dealerships. This option sounded like a great alternative to working with salespeople at a dealership. Turned out to be true.

The longest time spent in the whole process was trying to narrow down which SUV I was going to purchase from their more than ample selection.

Settled on a nice Nissan Rogue and was able to complete all the process in one day! Received the car within a few days and found it to be just as advertised. I'm not one to buy a lot of items online (just don't trust a picture over actually touching the item). But in this case, I got exactly what was advertised.

I do have to point out that the delivery driver called me ahead of time to let me know there was a smoke odor in the vehicle. It was faint and I have easily gotten rid of it but I do believe that it is something that a lot of people would have an issue with. Something to consider Carvana.

This will not be the last car I buy through this company. Thank you Carvana.

Bottom Line: Yes, I would recommend this to a friend

I was looking for a used minivan and really didn't want to go to another dealer. All I could find was bad deals and even worse salespeople taking up my time and giving me bad deals.

Looked at Carvana one night and found I was approved with no money down and they had the van I was looking for (I do have a good job, but not very good credit). The online process was easy, all the phone calls (not many) from them were very nice and told me all I wanted to know and didn't hold anything back. The delivery was right on time to the minute, and the driver was nice, friendly, and gave me time to look it over, drive it, and decide if it was in good shape. He pointed out that it was missing floor mats and if I wanted the van he would put in to have new floor mats sent to me. The van is in good shape for a used car, has had no problems, paying through Carvana is easy online with ok APR for a used car dealer. And I had the new Chrysler floor mats delivered the next week.

Great customer service, and they give you all the info you ask for upfront, just need to ask. Other dealerships will give you the runaround and will try to hide info, just like anywhere you need to do your due diligence and ask questions, if the car is not right when you look at it, don't buy it and send it back. Great people to deal with.

Bottom Line: Yes, I would recommend this to a friend

This has been the greatest car buying experience of my life. It took me longer to decide on which automobile to purchase than the entire purchase process. 30 minutes to complete the online purchase...30 minutes to take delivery (I had my auto delivered to my door). So in 1 hour or less of combined time to purchase instead of wasting an entire weekend at a dealership. The Carvana mobile app is also top-notch! Notifications, driver map location, warranty info, etc. etc...everything you'd need is there. You can even purchase from the mobile app. Thank you Carvana!

The only thing I wish is I had waited one day...the day after I ordered I received the Black Friday $1000 off email. So, I missed out on saving $1000.

Bottom Line: Yes, I would recommend this to a friend

Overall, I am very pleased with Carvana. For a simple, smooth, and easy experience. I cannot express how impressed I am with how they conducted every circumstance no matter how miniscule the issue was, they made it a priority to ensure I was taken care of. A year has passed since I purchased my Focus RS from Carvana and my attitude towards them has not changed. I am still highly impressed and pleased with the overall entire process. Any time someone asks me for my thoughts on Carvana, I highly recommend them to look at Carvana when in the market to purchase a vehicle. It's very accurate that people don't remember what you tell them, but they do remember how you made them feel. Personally, Carvana made the entire process go so smooth that it made me feel great. Now I am looking to expand and upgrade yet again and due to my first experience with them, I will definitely be purchasing my next vehicle through Carvana.

Bottom Line: Yes, I would recommend this to a friend