Clean Zone CPAP Cleaner

I received my Clean Zone CPAP machine about two weeks ago. First time use, really strong smell. I wrote an email and the response was to clean the hose and mask with soap and water. Why the heck did I buy this stuff? Customer service, there’s none. I guess eventually I will lose my money. I’ve been trying to contact the company with no luck after my initial email.

On May 8, 2020, at 11:58 AM, Customer Service wrote:

Julio,

To help with the smell, you can wash the mask with hot water and soap.

Best,

Matt

Bottom Line: No, I would not recommend this to a friend

I ordered 2 sanitizer machines on 5/2/20 direct from CleanZone and received both on 5/13/20. When I opened the box the sanitizer packages were open and the parts were not sealed! It appeared to be someone else's return and they just packaged and sent it on to me. I expect a new sealed unopened product! I have been calling their customer service line Top Dog Customer Service 1-800-340-3418 to receive the information on how to return the sanitizers and receive the web site advertised return for a full refund within 60 days if not satisfied. I am not satisfied. I have called 10 times during the past 3 days and receive either a busy signal or a recording. The website has no specific information on how to return or where to return. Something is very fishy. I am now thinking this may be a scam. I will be contacting my credit card company to file a fraud and unethical business complaint if I continue to not be able to make contact and receive this type of poor customer service. I am a real customer by the way.

Bottom Line: No, I would not recommend this to a friend

I just received the CPAP cleaner, put the hose mask and water holder on and did the cleaning. That night I went to put the mask on and I could smell the plastic, and within one minute I was having an asthma attack. I took the mask off and up all night. The next night after the hose mask and water holder out all day and night, the same thing happened.

Bottom Line: No, I would not recommend this to a friend

I ordered 2 of these and after the first use the odor that was left in our units was so bad we had to replace the hoses and mask. Now I've been trying for 17 days to get my refund.

Bottom Line: No, I would not recommend this to a friend

Worked fine for 6 weeks. Made a high pitched sound and now will not charge.

Furthermore, I cannot make contact with the company. Put and left on hold for customer service and email to customer service returned as undeliverable. Unit is still under warranty as of the 1st of June 2020. Very disappointed. Will not recommend the product nor this company.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I would not recommend this product. I used it once, and it left a very strong chlorine smell in my mask. I promptly returned it and received a full refund.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I tried the Clean Zone and the problem I had with it was the strong smell. I didn't like breathing in the smell at night. My Respiratory therapist told me not to use it. I still have the odor in my mask.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Bought in December 2019 and used for the first time in June 2020 as I had not traveled due to the virus. I have SoClean at home so bought this for travel. First time I used it the port did not work and it would not charge so I called customer service and was told sorry, the warranty is up, but they will escalate my request for an exchange. Four days later no return call. Total rip off!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Bought Clean Zone in January 2020. By June it will no longer charge. Have attempted to call the company's Customer Service. No one available and their mailbox is full. Get the picture! Chinese RIPOFF COMPANY!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

If zero was a choice that would be my rating. Bought this for my husband. It is inconvenient to put everything in their stupid little bag and they have to reassemble the system. IT DOES NOT CLEAN. The mask still had residue that had to be cleaned by hand in soapy water! RUN FAST AWAY FROM THIS CRAP.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

After only a short couple of months the connecting charger failed to operate properly. When I called customer service they told me I was beyond the 60-day warranty and would have to purchase another device! Product is not made well and certainly did not hold up for me. I will purchase a competitor product that has better customer service and stands behind its product. I was not asking for a refund but rather just a product that works for more than 60 days!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend