Mark O.
Brentwood, CAMember since May 2020

Reviews (1)

    • May 18, 2020
    • Verified Reviewer

    Clean Zone CPAP Cleaner

    Poor customer service

    Overall Experience:

    I ordered 2 sanitizer machines on 5/2/20 direct from CleanZone and received both on 5/13/20. When I opened the box the sanitizer packages were open and the parts were not sealed! It appeared to be someone else's return and they just packaged and sent it on to me. I expect a new sealed unopened product! I have been calling their customer service line Top Dog Customer Service 1-800-340-3418 to receive the information on how to return the sanitizers and receive the web site advertised return for a full refund within 60 days if not satisfied. I am not satisfied. I have called 10 times during the past 3 days and receive either a busy signal or a recording. The website has no specific information on how to return or where to return. Something is very fishy. I am now thinking this may be a scam. I will be contacting my credit card company to file a fraud and unethical business complaint if I continue to not be able to make contact and receive this type of poor customer service. I am a real customer by the way.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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