Curology

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Curology

Overall Rating

4.3

320 Customer Reviews

Summary

Curology is a line of customizable skincare products designed to allegedly help address the skin problems most pressing to you with prescription-strength ingredients.

Write a Review

Customer Reviews

4.3 Stars out of 320 Reviews
5 Star:77% 4 Star:3% 3 Star:1% 2 Star:3% 1 Star:14%
81% Recommend This Company
Start your review of Curology:
Sort Reviews By

Posted on Jul 31, 2017

Tricked

By Hannah, Austin, TX, Verified Reviewer

It kind of worked and I was impressed until I realized they supplement their prescription with recommendations for more products that actually work. So, it seems like it's working, but it's actually because of the other stuff you're buying,

Also, I stuck a Q-tip into my bottle to find I was tricked. The real bottom is not even an inch from the top of the bottle, more than halfway from the "real bottom."

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Aug 31, 2017

Hi Hannah,

So sorry to hear that your prescription did not work for you.

While the majority of our patients see results within 2-3 months, sadly that is not the case for everyone. I'm sorry you found it did not work for you.

As we know everyone's skin is different, we do offer a 90-day money back guarantee to allow you to fully test out your medication risk-free. So please do contact our support team (support@curology.com) and they'll be happy to help.

Do also know that it is normal for your skin to get worse before it gets better if you are still early in your treatment reach out to your medical provider. He or she will be happy to review your current skin condition and offer advice on how to manage the purge.

Again, please don't hesitate to reach out to us directly. We're happy to help however we can.

Helpful Review? 22 People Have Voted

Posted on Aug 3, 2017

Terrible customer service and possible scam!

By Rebecca McMillan, San Antonio, Texas, Verified Reviewer

I received the first bottle and was thrilled with the formula. It worked as well (perhaps better) than previous prescriptions I'd gotten for basically the same product in separate bottles. However, the "one month's" supply lasted only a couple of weeks, and the reviewer who stated that the bottom was a 1/4 inch or so from the top was being accurate. Then, when I attempted to send new photos to my provider and to order an "extra" bottle, I received no help whatsoever.

When the provider finally contacted me, she stated that my bottle was on the way. That was approximately a week ago (it's now August 2nd), but I've received nothing. When I called my bank this morning, I discovered that I'd been charged $39.95 on July 14th! When I attempted to track the package, I learned that Curology had merely created a SHIPPING LABEL on July 15th, but had provided USPS with nothing else and the aforementioned was awaiting the actual product to be sent!

Meanwhile, customer service has failed to respond to me at all, and my provider/PA/doctor takes forever, claims she didn't receive the pictures I downloaded and can't help me with billing issues. Their website provides no phone number and when my bank gave me one it went straight to voicemail. I'm furious and am going to be forced to freeze my account unless this can be resolved. I will provide a follow-up message when (and if) it is.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Aug 4, 2017

Sorry to hear that!

Our team works hard to respond to all messages within 24-48 hours, if not sooner. If it has been long and you still have not heard back, let me know and we'll be happy to look into this further for you.

As for your shipment, do know that while it isn't common, shipments may get lost in transit and result in tracking information not updating. If that is the case, reach out to our support team (support@curology.com) and they'll be happy to look into getting a replacement sent to you.

If you have any additional questions or concerns, don't hesitate to email us at support@curology.com. We're happy to help!

Helpful Review? 22 People Have Voted

Posted on Aug 30, 2017

Worst experience ever, they suck, they trick people

By Angie, New York, Verified Reviewer

So, I was expecting good results since all of these people said "oh my god, it's a miracle worker" and "oh wow, all my acne is gone" and they posted up all these pictures and all these nice ratings. And then I went to get the trial version. AND THEN my face got worse than better.

They trick you with sponsoring their ads and all these people that get better with their "Serum" but in reality, it makes your face worse with a lot of break outs that freaking hurt, and I looked even worse than before.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Sep 12, 2017

Hi Angie,

So sorry to hear you had such a poor experience. Do know that it can take time for any prescription acne treatment to work (including Curology), so we do encourage you to stick with it and utilize your Curology provider for any concerns you may have along the way.

It can be common for your skin to get worse before it gets better as your skin clears out and adjusts to your prescription. Please don't hesitate to check in with your provider with new photos and he or she will be happy to help determine if this is the normal progression of your treatment or if any adjustments need to be made to help get you back on track.

If you have any questions, don't hesitate to email us at support@curology.com, we're happy to help however we can.

Helpful Review? 13 People Have Voted

Posted on Sep 9, 2017

Worse off than before

By Abbie Highland, Seattle, WA, Verified Reviewer

I tried Curology for 3 months and have come out the other side much, much worse. I went through 5 different formulas and will give Curology props that their “dermatology providers” were attentive and always responded swiftly with helpful information (how qualified this advice actually is, is yet to be determined).

However, each of these formulas made me break out in areas I've never had issues with, completely dried out my skin to the point of slight pain when smiling/etc, and did nothing to my enlarged pores (in fact, each formula made me break out with many whiteheads, which is unusual for my skin).

It did absolutely nothing for my existing issues and only created new ones. I have requested a full refund for each product, as Curology did not even come close to their assertions of clearer skin. As someone who struggles with acne, I know that your skin has to get used to products, but it shouldn't take 3 months and you wind up WORSE OFF than when you began. Shame on Curology.

They really don't have too many tricks up their sleeves when it comes to formulations, and you mostly get a “give it time” or “dilute it with moisturizer” responses. If I could give it zero stars I would. Stay away. I know this seems like a better option than going to a dermatologist, but it isn't!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Nov 5, 2017

The worst!

By Briana, Verified Reviewer

Do not try Curology! Don’t even waste your money on this product. It doesn’t work! I contacted their help center and they were no help. The site clearly says to try it out and if it doesn’t work, you get a refund. That’s what I asked for and I got the run around.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Nov 6, 2017

Hi Briana,

I'm sorry to hear our team was unable to help.

We do offer a 90-day money back guarantee. Should you elect to cancel within that timeframe and are unsatisfied with our service and your results, we're happy to issue a refund to your account.

If you believe you qualify for a refund, do let us know and we'll be happy to review your case.

If you have any additional questions, don't hesitate to email us at support@curology.com.

Helpful Review? 16 People Have Voted

Posted on Feb 15, 2018

Okay

By Kimberly Zachmann, Michigan, Verified Reviewer

I wish I could leave a positive review on the product, BUT I still haven't tried it because USPS lost it and trying to correct the issue with Curology to actually UNDERSTAND is a lost cause. So I am out shipping for the trial, the item, AND I lost confidence in Curology's customer service! Terrible.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Feb 15, 2018

Hi Kimberly,

I'm so sorry to hear you've had trouble receiving your shipment!

Our team is happy to replace lost shipments. We may first ask that you check with USPS or confirm your address with us before we do so. This helps us to determine what may have caused your shipment to fail in the first place.

Please reach out to our support team and confirm your current shipping address. They will be more than happy to have a replacement sent out to you.

If you have any questions, don't hesitate to email us at support@curology.com.

Helpful Review? 11 People Have Voted

Posted on Mar 3, 2018

Made my cystic acne so much worse!

By Emma Jean, Illinois, Verified Reviewer

I got the trial of Curology. I was under the impression that I was going to get a whole skin care routine... However, they sent me this one bottle of night time cream. So I decided to try it anyway.

They told me it would get worse before it got better and now after almost two months it hasn't gotten better. I have acne on parts of my face that I have NEVER had before; blackheads and whiteheads that are totally different, and the cystic acne I have has gotten so much worse and isn't clearing up. I can't touch my face without it hurting and it has been a nightmare.

I do NOT recommend this for cystic acne, and I should have listened to all my friends who told me it was a scam. Now my face is COVERED in cysts, and my dermatologist has never seen anything like it. I now have to get cortisone shots all over my chin, which I have NEVER had to do before. BEWARE. This is the worst my skin has ever been! Not to mention $40 for a tiny bottle of cream. Proactive worked so much better and is cheaper.

Don't fall for it ladies. Don't make my nightmare your nightmare. I'm devastated. My dermatologist is working overtime trying to help women not make the mistake I did and so am I. Please find a REAL, IN PERSON DOCTOR before you try this. I don't want any other women going through what I am. Please be cautious!

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Mar 5, 2018

Hi Emma - I'm so sorry to hear that you had such a poor reaction to your prescription. If you haven't already, reach out to your Curology provider (https://curology.com/contact). He or she will be happy to offer advice to help determine what may have gone wrong, or advise you if you are allergic to something in our medications.

Please do also reach out to our support team (support@curology.com), as we offer a 90-day money back guarantee, which it sounds like you will qualify for. Please don't hesitate to let our team know if there is anything else we can help you with.

Helpful Review? 52 People Have Voted

Posted on May 30, 2018

I wish this had worked

By Lin R., Washington, DC, Verified Reviewer

I used Curology for eight weeks before finally giving up. It made my acne so much worse. I broke out over my entire face instead of just my jawline (my trouble area). The breakouts we're cystic and painful, and they never got better or reduced. Within days of stopping Curology, my face improved.

I reached out twice to my specialist for advice. The first time she told me five weeks was too soon to make a determination. The second time she gave me a list of generic advice like "cut out dairy" and "check your other face products." I've had acne for 13 years. You think I haven't already done those things? Very disappointed.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Jun 1, 2018

Hi Lin,

Thank you so much for sharing your review. I'm sorry to hear that we were unable to help! Do know that it can be common for your skin to get worse before it gets better with prescription medication, so patience is key. If you cancel within your first 90 days, please reach out to our support team (support@curology.com). We offer a 90-day guarantee for situations just like this one.

If there is anything else we can help with, please don't hesitate to let us know!

Helpful Review? 24 People Have Voted

Posted on Jun 25, 2018

Customer service

By Jasmine W., California, Verified Reviewer

The actual prescription itself didn't work for me. I did try it for a while too. My scars and acne continued to persist. Overall, it didn’t do anything bad to my skin, but didn’t do any good either.

There was also this one time where I tried asking to cancel my subscription, but instead, I was charged $40. Customer service came slow and said it couldn’t be solved. I wish there was a way to return the bottle knowing that other people also have my same exact prescription.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Jun 26, 2018

HI Jasmine,

So sorry to hear you didn't see the results you were looking for. Do know our providers are always happy to re-evaluate your concerns and adjust your prescription if needed to help.

I'm sorry our Support team was unable to help, as it is prescription medication we are unable to accept returns.

Helpful Review? 14 People Have Voted

Posted on Jul 8, 2018

Subscription canceled, they took my money

By Ashley W., Virginia, Verified Reviewer

I canceled my subscription with Curology in May; I have the screenshot where it says "are you sure you want to cancel?" I clicked yes, then it said "you will be missed." They took money out of my bank account for this month when I already canceled, so of course, they don't have a phone number you can call, you have to email them, and I did. They said someone will get back to you in 48-72 hours. So I sent another email asking for someone to get back to me today as this is my money they took. No one responded. Post poor customer service. I will never recommend them, and their product didn't even help me.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Jul 8, 2018

Hi Ashley,

Thank you for sharing your review. I'm sorry to hear you had such a poor experience. Do know that our support team works hard to reply to all messages ASAP. If you have not yet heard back from our team, check your spam inbox, as our responses may get misdirected there on occasion.

Do also know that once your account is canceled, no new charges will be run. However, if a shipment was purchased while your account was active, we will continue to process and ship that out for you to ensure that you receive all shipments that you purchased while an active member with us.

If you are unable to locate a response from our support team in your email inbox, please reach out again and share a phone number our team can reach you at. We'll be happy to give you a call instead to ensure we are able to help address any questions or concerns you may have.

Helpful Review? 22 People Have Voted

Posted on Jul 30, 2018

Never bought from

By Stephanie M., Flint, MI, Verified Reviewer

I have never bought from this company. I checked my bank balance and I saw Curology as deducting $4.95 out of my account. I emailed them to ask who they are and what they sell. No response still. I’m beyond irritated.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Jul 31, 2018

Hi Stephanie,

It sounds as though your card was used to start a trial with us. If you (or someone else with access to your card) did not create an account with us, please reach out to our support team (support@curology.com). We're happy to help get to the bottom of this to ensure the charge is returned and no further purchases are made.

Helpful Review? 8 People Have Voted
Showing 276-286 of 320

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.