I canceled my subscription with Curology in May; I have the screenshot where it says "are you sure you want to cancel?" I clicked yes, then it said "you will be missed." They took money out of my bank account for this month when I already canceled, so of course, they don't have a phone number you can call, you have to email them, and I did. They said someone will get back to you in 48-72 hours. So I sent another email asking for someone to get back to me today as this is my money they took. No one responded. Post poor customer service. I will never recommend them, and their product didn't even help me.
Bottom Line: No, I would not recommend this to a friend
21 people found it helpful
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Company Response from Curology Inc.
Hi Ashley,
Thank you for sharing your review. I'm sorry to hear you had such a poor experience. Do know that our support team works hard to reply to all messages ASAP. If you have not yet heard back from our team, check your spam inbox, as our responses may get misdirected there on occasion.
Do also know that once your account is canceled, no new charges will be run. However, if a shipment was purchased while your account was active, we will continue to process and ship that out for you to ensure that you receive all shipments that you purchased while an active member with us.
If you are unable to locate a response from our support team in your email inbox, please reach out again and share a phone number our team can reach you at. We'll be happy to give you a call instead to ensure we are able to help address any questions or concerns you may have.