About Curology

By HighYa Research Team
Updated on: Jan 24, 2019

Curology offers tailor-made skincare products that promise to treat both acne and aging. Using prescription-only ingredients, Curology will blend a personalized formula for you based off of your medical history, photos, and skin goals.

Each personalized formula will contain three active ingredients chosen for your skin from the following treatments:

  • Acne: Curology says that drugstore products may get rid of 30 percent of your acne. However, they claim that “prescription treatments like ours can eliminate 90 percent.” This formula includes azelaic acid, clindamycin, niacinamide, tretinoin, and zinc pyrithione.

  • Clogged pores: To help relieve plugs and clogged pores, Curology blends a mix of tretinoin, a topical prescription acne treatment similar to Retin-A, azelaic acid, clindamycin, niacinamide, and zinc pyrithione

  • Dark spots: Curlology claims that, when used with sun protection, their formula containing azelaic acid, niacinamide, and tretinoin can help to fade the dark spots caused by sun exposure and acne.

  • Firmness: According to their website, an independent clinical study (meaning that it was performed by a third party), showed a 38 percent increase in firmness within eight weeks of using their custom formula that includes tretinoin and vitamin C.

  • Texture: Curology claims that their formula, which includes tretinoin, can help to regenerate skin cells, improve glow, and smooth your skin’s surface.

  • Wrinkles: Similar to their formula addressing firmness, the active ingredients in Curology’s wrinkle formula are tretinoin and vitamin C.

A custom blend of prescription-strength active ingredients sounds promising. However, how can Curology offer regulated ingredients through a website?

How Does Curology Work?

Instead of an in-office visit to describe your skin concerns, the first step to using Curology is taking a questionnaire. Because it’s in lieu of meeting with a dermatologist face-to-face, signing up isn’t a short process. We’ve broken it down into the sections below:

1. Sharing Your Skin Goals

Screenshot of curology.comImage via Curology

First, to learn about your skin goals, the questionnaire asks that you choose which aspects of your complexion you’d like to treat. You can pick as many as you’d like. However, since the formulas are blended with three active ingredients, I limited my selection to three: clogged pores, firmness, and skin texture.

Screenshot of curology.comImage via Curology

Next, you’re asked to select your skin type. While this might seem fairly straightforward, it’s slightly disconcerting that there are no descriptions to help guide your selection—similar to the previous step. As someone who has neither oily or dry skin, it’s also frustrating to see that there is no option for “normal,” which is different from “combination” as the latter suggests an oily t-zone and dry cheeks.

Screenshot of curology.comImage via Curology

After selecting your skin type, Curology gives you the opportunity to specify which areas of skin are of concern, including your face, neck, shoulders/ back/ chest, or other. You can select as many areas as applicable.

How many pimples did you get in the last week? That’s one of the last questions in the skin-goals section of Curology’s questionnaire. Finally, they ask how often you wear sunscreen or other forms of SPF. What level of SPF or how often it’s applied isn’t specified—important information we’re pretty sure an in-person derm would want to double-check.

2. Have Your Medical History Handy

To gain a better understanding of your health, Curology asks the following questions:

  • Are you using a product containing a non-prescription retinoid, such as retinol or retinyl palmitate?

  • Which product are you using, is it working, and does it irritate your skin?

  • Have you ever used any prescription topicals (creams, gels, etc.) for acne or skin aging? If the answer is yes, you’re allowed to select from a long list of possible products.

  • Are you currently using the product? If the answer is yes, you’ll select the specific brand and concentration of the product. For example, since I had said yes to tretinoin, a topical treatment similar to Retin-A, I was shown a list of the nine different creams and gels in that category and asked to select what I use.

  • Next, you’re asked to describe how your skin feels when using the previously specified products. Please note that, if you have not previously used any prescription topicals for your skin, you’ll likely be able to skip this section.

After gaining a thorough understanding of your skin history, Curology gets down to some more general medical queries. These will include your gender, then, if you’re female, a bunch of additional questions relating to hormonal birth control.

Because prescription acne products shouldn’t be used while pregnant, Curology requires female customers to agree that they are not pregnant or nursing—and they’ll notify their dermatology provider if they become so in the future.

Before ending this section of the questionnaire, you are given the opportunity to tell your dermatology provider any additional information, such as your skincare routine, or make special requests for your medication.

What’s Included in Your Curology Membership?

Joining Curology’s subscription program includes the following benefits:

  • Prescription-strength skincare, which Curology claims is custom-formulated to address your specific needs.

  • Real dermatology care through what Curology calls your dermatology provider. You’re given the name of your dermatology provider and some information about their background and experience during the signup process. For example, I was assigned Rachel Rivard, a Family Nurse Practitioner with four years of primary care experience.

Note that our dermatology provider, Rachel Rivard, did not have previous dermatology experience before joining the Curology team. While still a licensed medical professional, her bio explains that she received extensive training with Curology's board-certified dermatologists.

This is technically in line with Curology’s About section, in which they claim to pair you with a “licensed dermatology provider for personalized acne and anti-aging treatment,” we feel that some customers could be misled by that wording into believing that they’ll receive attention from a licensed dermatologist.

Will it affect the quality of dermatology care that you receive through Curology? Likely not, as long as you remember that Curology is a service focused on skincare, not to identify potential abnormal moles or explore other unrelated conditions.

Instead, plan on reaching out to your dermatology provider only with questions and concerns that relate to your Curology products, such as if your skin feels too dry. This allows your dermatology provider to give you a less irritating formula and continue customizing your skincare.

Curology Membership Pricing

Curology members are charged varying rates depending on which plan they choose. The company provides what’s known as a superbottle. It contains the ingredients Curology mixes for your specific skin.

You can try a 30-day free trial for the cost of shipping – $4.95 – and any applicable sales tax. A 30-day supply will cost you $19.95 and a 60-day supply is $39.90. The two-month plan has free shipping, while the monthly plan will charge shipping and handling.

If you want to subscribe to the full Curology routine (superbottle, cleanser, and moisturizer), you’ll pay $59.90 per 60-day supply plus any taxes when applicable.

What if you run out of your Curology formula before 30 or 60 days? The company states that you are always free to request an earlier shipment.

That means that the total cost of a Curology membership is around $240 - $480 per year. When compared with seeing an in-person dermatologist, which can be hundreds or thousands, that’s a great deal.

Your Curology membership also includes the above-mentioned access to your dermatology provider. They state that most new members contact their dermatology providers every 30 - 90 days as treatment begins to adjust your formula.

However, there are no extra fees for more frequent contact. Once your formula is working well for you, Curology does require that you check in a minimum of once a year – a requirement when using any prescription-strength medication.

Curology’s Refund Policy

There is no minimum commitment when signing up for Curology, meaning that you can cancel at any time.

If you’re not satisfied with your Curology formula, the company promises to refund 100 percent of your charge within the first 30 days if you aren’t satisfied. To request a refund, email customer service at support@curology.com for further instructions.

Curology does not accept health insurance to cover the cost of your membership. However, if you have a Health Savings Account or Flexible Spending Account, your consultation may qualify as a deductible expense—check with your provider to be sure.

Curology Reviews: What Are Customers Saying About It?

Curology, previously known as PocketDerm, has a devoted following of customers who have shared their positive skin changes.

Positive skin changesImage via Reddit

The Reddit user whose image is shared above stated that her acne has visibly reduced in three months. She also shared her personalized formula on the forum:

“At first, it was 4% Niacinamide 1% Clindamycin 4% Azelaic Acid. It changed to .018% Tretinoin 1 % Clindamycin 8% Azelaic Acid at the start of September.”

The PocketDerm referral thread is out of date, as the company has changed its name and promotional offers. However, it’s also full of Curology members sharing their positive experiences, many of whom say that their formula resulted in completely clear skin, including this review:

“Pocketderm has literally saved my face from painful hormonal cysts. Right now I just have some scarring/PIH/PIE to work on. Overall, very satisfied with Pocketderm and Dr. Satur is both responsive warm to all my questions.

“My Rx is spironolactone (75 mg daily at night) with 4% niacinamide / 1% clindamycin / 4% azelaic acid.

“Background: I was a student experiencing THE WORST cystic breakouts of my life along my jaw. literally wanted to cry whenever I looked in the mirror. I tried to see a dermatologist, but my primary care physician would not refer me to one without seeing her first. Her first available appointment was 2 months away and the cysts were starting to spread along from my jaw to the sides of my face. I figured it was hormonal cuz I never had this type of acne before and I was getting desperate. I could NOT wait 2 months so I looked to Pocketderm.

“Yes, I was wary about Pocketderm actually working, but I was more desperate to get my clear skin back. After I got my order, it took about 2-3 months before the cysts all disappeared and I just have some marks left that I need to fade (using MUA lactic acid and fade peels).

“Currently I still use Pocketderm as a preventative measure. I still get random tiny pimples once every couple weeks (but no more cysts) and the pimples just shrink overnight. I'm very satisfied with the results and customer service. Plus it's great that you can order more without charge.”

I found this particular review interesting as her prescription shows that Curology isn’t just prescribing one-size-fits-all topical treatments for members, but are actually evaluating your skincare needs and blending custom treatments as claimed.

Additionally, I couldn’t help but feel excited to read that their prescriptions included oral treatments, including spironolactone, as that was the only medication which worked to treat my own acne after years of trying different prescriptions, including Accutane.

» Related: Can Coconut Oil Help Offset Acne and Cystic Acne? Experts Offer Advice

The Bottom Line: Will Curology Work for You?

Considering the heaps of positive reviews that we were able to find for Curology’s telemedicine approach to tailor-made skin care, we feel confident suggesting that those who are struggling might find relief with their products. Further, we were unable to locate any negative reviews of Curology’s claims to provide attentive care.

What about Curology’s anti-aging treatments? While the above reviews focused more on clogged pores, we double-checked Curology’s ingredients and found evidence supporting that their anti-aging formulas are equally effective. For example, vitamin C and niacinamide are antioxidants known to fade hyperpigmentation, and tretinoin (the active ingredient in Retin-A) is known to boost cell turnover.

Considering the out-of-pocket cost of seeing a dermatologist, Curology’s low-fee membership plan is definitely appealing to those who have basic medical coverage or aren’t covered at all. However, even when you have insurance, seeing a dermatologist can sometimes take months—whereas Curology promises that their dermatology providers will get back to you within 24-48 hours.

While telemedicine and online consultations might appear fly-by-night, it appears that Curology really does strive to offer everything that they claim: custom skincare treatments that are conveniently delivered to your door. Just remember that there are certain medications, such as Accutane, that they are unable to prescribe due to the severity of side effects.

The bottom line? If you struggle with mild to moderate acne or anti-aging concerns, the low cost of membership and satisfaction guarantee means that there’s minimal risk in trying out Curology’s custom skincare formulas.

» See Also: Best Foods for Healthy, Clear, Glowing Skin Recommended by Experts

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!


Read 290 Curology Customer Reviews and Complaints

Write a Review
Average Consumer Rating: 4.3
Rating Snapshot:
5 star: 229 4 star: 9 3 star: 2 2 star: 10 1 star:  40
Bottom Line: 82% would recommend it to a friend
Showing 1-11 of 290
Sort reviews by:

  • Best thing ever

    • Los Angeles, CA,
    • Aug 20, 2019
    • Verified Reviewer

    When I first began to break out with acne on my skin I begin to use Proactiv. Then over time as I used Proactiv I really didn’t see a change in my skin (Proactiv also contains bleach in their face wash), so I switched to Curology because a lot of my friends recommended it to me and their skin has drastically changed over time with great results as they used your product. Now that I use Curology it has really changed the appearance and texture of my face and my breakouts are clearing up. Curology truly worked for me and it is super gentle on the skin which is something I love about it. I would recommend this product to anybody who’s looking for fast results towards clear skin.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • Awesome acne care

    • Colorado,
    • Aug 17, 2019
    • Verified Reviewer

    Curology has helped my daughter's face IMMENSELY! We have tried sooooo many products and lotions and harsh acne things and nothing worked. Most made it worse and her face was so sensitive and red and irritated. I love that we send in pics and she has a physician she can ask to talk to and get feedback. Thank you!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • So glad I tried it!

    • Maine,
    • Aug 16, 2019
    • Verified Reviewer

    Before I tried Curology, I was skeptical, but I kept seeing the ads for it everywhere, and as nothing else I was doing was helping my acne, I said screw it and signed up for the free trial, and boy, am I glad I did. My acne before may not have looked too bad, but I never left the house without at least concealer on. If I didn't have any red pimples at a given time, I ALWAYS had dozens of tiny little bumps all over my forehead, and I very often would wake up with one or two giant cystic pimples sprouted on my forehead. Within 3 weeks of starting Curology, my acne was completely gone. I had a few new pimples within the first two weeks, but after that, it all disappeared! No more big red bumps or small ones under the skin. I'm so happy to be able to leave the house without an ounce of makeup on without worrying that people will stare at my forehead. For someone with moderate acne, I would definitely recommend Curology!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • Curology

    • Houston, TX,
    • Aug 15, 2019
    • Verified Reviewer

    I am in love with my skin today. I had suffered from hyperpigmentation, zits, and blemishes my entire youth and adulthood. I had tried many products and nothing seemed to work until I tried Curology. I will never stop using it and can’t be without it now. Curology has become part of my daily skin regiment. My skin is glowing and I do not use any more makeup. I love Curology.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • Finally! A Tretinoin product my skin can handle!

    • Georgia,
    • Aug 15, 2019
    • Verified Reviewer

    Love the convenience of ordering online, and getting dosage adjustments in my RX if needed. This is the FIRST TIME that I've been able to tolerate Tretinoin! I'm very happy that this is custom blended to a percentage that my skin can handle!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 0 out 1 people found this review helpful

    Awesome

    • Randolph, NE,
    • Aug 13, 2019
    • Verified Reviewer

    Every morning is so simple and wakes you up for the day making you feel incredible about your face. In the night your face feels smooth. I have been about on for 83 days and it is working very good so far.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • Life changing

    • Bakersfield, CA,
    • Aug 12, 2019
    • Verified Reviewer

    The journey within these past two months has been a great joy! My skin has been restored to a youthful and clear-free person. The product has no smell and its consistency is very lightweight but absorbs very cooling and hydrating. I love my provider and she is quite a professional, more so she is attentive and helpful. I love Curology and results are delivered after the 4th week.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 1 out 1 people found this review helpful

    Two words - HOLY GRAIL.

    • Allen, TX,
    • Aug 8, 2019
    • Verified Reviewer

    I struggled with acne for about 2 years but continued to have acne years for the 5 years that followed. I couldn't find anything to help. Natural remedies, Proactiv; nothing. I had a close friend recommend Curology to me because she had the same issue as hyperpigmentation, and acne scarring is common in the African-American community, so I figured, why not? They offer an amazing $5 trial and I saw results almost instantly. I am now 5 months into using it and I have never been more confident in my skin. This company is so affordable and DOES. ITS. JOB. I swear by this product and thank this company for giving me my confidence in my natural self back!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • Two months to the best skin I've had in years

    • Nashville, TN,
    • Aug 8, 2019
    • Verified Reviewer

    I've had significant improvement in my skin in the two months I've been using Curology. My rosacea and dermatitis flares have been virtually non-existent since starting. My skin is even and glowy. Love the ability to test my skin without the inconvenience of trekking into the dermatologist office.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 1 out 1 people found this review helpful

    Love Curology!

    • Kansas City, KS,
    • Aug 8, 2019
    • Verified Reviewer

    Absolutely love Curology. I’ve been using it for almost a year now and it’s totally transformed my skin. I saw results in a month! The people who work for the company are always so nice and accommodating. I would very much so recommend!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • Works great

    • Pennsylvania,
    • Aug 8, 2019
    • Verified Reviewer

    The blend made for me is working nicely! I was dealing with a severe problem because of PCOS. This and Spironolactone have made a great difference in my breakouts. Also, I love the moisturizer! It's just the right amount of hydration!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

Showing 1-11 of 290

Write a Review for Curology!

Share your experience to help others shop smarter & discover great products.

Write a Review