About Curology

Curology offers tailor-made skincare products that promise to treat both acne and aging. Using prescription-only ingredients, Curology will blend a personalized formula for you based off of your medical history, photos, and skin goals.

Each personalized formula will contain three active ingredients chosen for your skin from the following treatments:

  • Acne: Curology says that drugstore products may get rid of 30 percent of your acne. However, they claim that “prescription treatments like ours can eliminate 90 percent.” This formula includes azelaic acid, clindamycin, niacinamide, tretinoin, and zinc pyrithione.
  • Clogged pores: To help relieve plugs and clogged pores, Curology blends a mix of tretinoin, a topical prescription acne treatment similar to Retin-A, azelaic acid, clindamycin, niacinamide, and zinc pyrithione
  • Dark spots: Curlology claims that, when used with sun protection, their formula containing azelaic acid, niacinamide, and tretinoin can help to fade the dark spots caused by sun exposure and acne.
  • Firmness: According to their website, an independent clinical study (meaning that it was performed by a third party), showed a 38 percent increase in firmness within eight weeks of using their custom formula that includes tretinoin and vitamin C.
  • Texture: Curology claims that their formula, which includes tretinoin, can help to regenerate skin cells, improve glow, and smooth your skin’s surface.
  • Wrinkles: Similar to their formula addressing firmness, the active ingredients in Curology’s wrinkle formula are tretinoin and vitamin C.

A custom blend of prescription-strength active ingredients sounds promising. However, how can Curology offer regulated ingredients through a website?

How Does Curology Work?

Instead of an in-office visit to describe your skin concerns, the first step to using Curology is taking a questionnaire. Because it’s in lieu of meeting with a dermatologist face-to-face, signing up isn’t a short process. We’ve broken it down into the sections below:

1. Sharing Your Skin Goals

Screenshot of curology.comImage via Curology

First, to learn about your skin goals, the questionnaire asks that you choose which aspects of your complexion you’d like to treat. You can pick as many as you’d like. However, since the formulas are blended with three active ingredients, I limited my selection to three: clogged pores, firmness, and skin texture.

Screenshot of curology.comImage via Curology

Next, you’re asked to select your skin type. While this might seem fairly straightforward, it’s slightly disconcerting that there are no descriptions to help guide your selection—similar to the previous step. As someone who has neither oily or dry skin, it’s also frustrating to see that there is no option for “normal,” which is different from “combination” as the latter suggests an oily t-zone and dry cheeks.

Screenshot of curology.comImage via Curology

After selecting your skin type, Curology gives you the opportunity to specify which areas of skin are of concern, including your face, neck, shoulders/ back/ chest, or other. You can select as many areas as apply.

How many pimples did you get in the last week? That’s one of the last questions in the skin-goals section of Curology’s questionnaire. Finally, they ask how often you wear sunscreen or other forms of SPF. What level of SPF or how often it’s applied isn’t specified—important information we’re pretty sure an in-person derm would want to double check.

2. Have Your Medical History Handy

To gain a better understanding of your health, Curology asks the following questions:

  • Are you using a product containing a non-prescription retinoid, such as retinol or retinyl palmitate?
  • Which product are you using, is it working, and does it irritate your skin?
  • Have you ever used any prescription topicals (creams, gels, etc.) for acne or skin aging? If the answer is yes, you’re allowed to select from a long list of possible products.
  • Are you currently using the product? If the answer is yes, you’ll select the specific brand and concentration of the product. For example, since I had said yes to tretinoin, a topical treatment similar to Retin-A, I was shown a list of the nine different creams and gels in that category, and asked to select what I use.
  • Next, you’re asked to describe how your skin feels when using the previously specified products. Please note that, if you have not previously used any prescription topicals for your skin, you’ll likely be able to skip this section.

After gaining a thorough understanding of your skin history, Curology gets down to some more general medical queries. These will include your gender, then, if you’re female, a bunch of additional questions relating to hormonal birth control.

Because prescription acne products shouldn’t be used while pregnant, Curology requires female customers to agree that they are not pregnant or nursing—and they’ll notify their dermatology provider if they become so in the future.

Before ending this section of the questionnaire, you are given the opportunity to tell your dermatology provider any additional information, such as your skincare routine, or make special requests for your medication.

What’s Included In Your Curology Membership?

Joining Curology’s subscription program includes the following benefits:

  • Prescription-strength skincare, which Curology claims is custom-formulated to address your specific needs.
  • Real dermatology care through what Curology calls your dermatology provider. You’re given the name of your dermatology provider and some information about their background and experience during the signup process. For example, I was assigned Rachel Rivard, a Family Nurse Practitioner with four years of primary care experience.
  • Unlimited free shipping of your custom prescription, meaning that your order will be shipped as often as needed.

Note that our dermatology provider, Rachel Rivard, did not have previous dermatology experience before joining the Curology team. While still a licensed medical professional, her bio explains that she received extensive training with Curology's board-certified dermatologists.

This is technically in line with Curology’s About section, in which they claim to pair you with a “licensed dermatology provider for personalized acne and anti-aging treatment,” we feel that some customers could be misled by that wording into believing that they’ll receive attention from a licensed dermatologist.

Will it affect the quality of dermatology care that you receive through Curology? Likely not, as long as you remember that Curology is a service focused on skincare, not to identify potential abnormal moles or explore other unrelated conditions.

Instead, plan on reaching out to your dermatology provider only with questions and concerns that relate to your Curology products, such as if your skin feels too dry. This allows your dermatology provider to give you a less irritating formula and continue customizing your skincare.

Curology Membership Pricing & Refund Policies

Curology members are charged $19.95 each month. This cost includes a 90-day supply of your custom-blended skincare formula.

What if you run out of your Curology formula before 90 days? The company states that you are always free to request an earlier shipment. Additionally, they promise to never charge extra based on the frequency of shipment, and, again, there is no extra charge for shipping and handling.

That means that the total cost of a Curology membership is slightly less than $240 per year. When compared with seeing an in-person dermatologist, which can be hundreds or thousands, that’s a great deal.

Your Curology membership also includes the above-mentioned access to your dermatology provider. They state that most new members contact their dermatology providers every 30-90 days as treatment begins to adjust your formula. However, there are no extra fees for more frequent contact. Once your formula is working well for you, Curology does require that you check in a minimum of once a year—a requirement when using any prescription-strength medication.

There is no minimum commitment when signing up for Curology, meaning that you can cancel at anytime.

If you’re not satisfied with your Curology formula, the company promises to refund 100 percent of your charge. Note that this is only valid for the first 90 days, and is not applied automatically. To request a refund, email Curology’s customer service at support@curology.com for further instructions.

Curology does not accept health insurance to cover the cost of your membership. However, if you have a Health Savings Account or Flexible Spending Account, your consultation may qualify as a deductible expense—check with your provider to be sure.

Curology Reviews: What Are Customers Saying About It?

Curology, previously known as PocketDerm, has a devoted following of customers who have shared their positive skin changes.

Positive skin changesImage via Reddit

The Reddit user whose image is shared above stated that her acne has visibly reduced in three months. She also shared her personalized formula on the forum:

“At first, it was 4% Niacinamide 1% Clindamycin 4% Azelaic Acid. It changed to .018% Tretinoin 1 % Clindamycin 8% Azelaic Acid at the start of September.”

The PocketDerm referral thread is out of date, as the company has changed their name and promotional offers. However, it’s also full of Curology members sharing their positive experiences, many of whom say that their formula resulted in completely clear skin, including this review:

“Pocketderm has literally saved my face from painful hormonal cysts. Right now I just have some scarring/PIH/PIE to work on. Overall, very satisfied with pocketderm and Dr. Satur is both responsive warm to all my questions.

My Rx is spironolactone (75 mg daily at night) with 4% niacinamide / 1% clindamycin / 4% azelaic acid.

Background: I was a student experiencing THE WORST cystic breakouts of my life along my jaw. literally wanted to cry whenever I looked in the mirror. I tried to see a dermatologist, but my primary care physician would not refer me to one without seeing her first.. Her first available appointment was 2 months away and the cysts were starting to spread along from my jaw to the sides of my face. I figured it was hormonal cuz I never had this type of acne before and I was getting desperate. I could NOT wait 2 months so I looked to Pocketderm.

Yes, I was wary about Pocketderm actually working, but I was more desperate to get my clear skin back. After I got my order, it took about 2-3 months before the cysts all disappeared and I just have some marks left that I need to fade (using MUA lactic acid and fade peels).

Currently I still use Pocketderm as a preventative measure. I still get random tiny pimples once every couple weeks (but no more cysts) and the pimples just shrink overnight. I'm very satisfied with the results and customer service. Plus it's great that you can order more without charge.”

I found this particular review interesting as her prescription shows that Curology isn’t just prescribing one-size-fits-all topical treatments for members, but are actually evaluating your skincare needs and blending custom treatments as claimed.

Additionally, I couldn’t help but feel excited to read that their prescriptions included oral treatments, including spironolactone, as that was the only medication which worked to treat my own acne after years of trying different prescriptions, including Accutane.

Related: Got Pimples? How to Treat Adult Acne

Will Curology Work For You?

Considering the heaps of positive reviews that we were able to find for Curology’s telemedicine approach to tailor-made skin care, we feel confident suggesting that those who are struggling might find relief with their products. Further, we were unable to locate any negative reviews of Curology’s claims to provide attentive care.

What about Curology’s anti-aging treatments? While the above reviews focuse more on clogged pores, we double checked Curology’s ingredients and found evidence supporting that their anti-aging formulas are equally effective. For example, vitamin C and niacinamide are antioxidants known to fade hyperpigmentation, and tretinoin (the active ingredient in Retin-A) is known to boost cell turnover.

Considering the out-of-pocket cost of seeing a dermatologist, Curology’s low-fee membership plan is definitely appealing to those who have basic medical coverage, or aren’t covered at all. However, even when you have insurance, seeing a dermatologist can sometimes take months—whereas Curology promises that their dermatology providers will get back to you within 24-48 hours.

While telemedicine and online consultations might appear fly-by-night, it appears that Curology really does strive to offer everything that they claim: custom skincare treatments that are conveniently delivered to your door. Just remember that there are certain medications, such as Accutane, that they are unable to prescribe due to the severity of side effects.

The bottom line? If you struggle with mild to moderate acne or anti-aging concerns, the low cost of membership and satisfaction guarantee means that there’s minimal risk to trying out Curology’s custom skincare formulas.

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51 Consumer Reviews for Curology

Average Consumer Rating: 3.4
Rating Snapshot:
5 star: 26 4 star: 3 3 star: 2 2 star: 5 1 star:  15
Bottom Line: 59% would recommend it to a friend
Showing 1-11 of 51
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  • 0 out 1 people found this review helpful

    Didn't work

    • Texas,
    • Oct 13, 2018
    • Verified Reviewer

    My skin had started to improve for a month or two, and then it really stopped reacting to the formulas. My skin got worse. My skin looks a lot worse now than it did a year ago right before I even started Curology back in October 2017. I would advise that Curology focus more on helping people to find the root cause of their acne. And letting people know that this along with diet and dealing with the root cause is the only way to "cure" acne. I just wish there was more attention focused to naturally solving the acne, but I understand Curology is a business and needs to make money off of their product rather than give advice to naturally heal the skin. I had high hopes for this, and I know most people do. But Curology did not work, just like every other topical/cleanser/etc. never has.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Curology review

    • Chantilly, VA,
    • Sep 25, 2018
    • Verified Reviewer

    I had heard a lot of good things about Curology and how it helps reduce acne and other problems that anyone can have on their face. I didn’t know the pricing, but I saw that I could receive my first bottle for free, so I thought why not? I only paid about $5 for shipping, so I wasn’t mad. I was told my package would come in about four days; I got it in two. Evidently, I was impressed already. Then I tried it. At first, I was scared that I would break out more. I did. However, by breakout I mean I got one single pimple. After that, my skin became CLEAR like crystal.

    I’ve finished my first bottle and I haven’t used it for about three weeks and guess what? My skin is still CLEAR. Honey, YES, I give this product a 10/10!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 3 people found this review helpful

    Good product, good results

    • Seville, FL,
    • Sep 24, 2018
    • Verified Reviewer

    Easy to use, feel good on my skin, has made a difference in the texture. Doesn't cause breakouts or irritation. Skin feels smoother, pores less noticeable. Like that, I have someone at Curology that I can contact directly with any questions or concerns and that my product is made specifically for my skin type and concerns.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Working great!

    • Ventura, CA,
    • Sep 22, 2018
    • Verified Reviewer

    I still get mini pimples here and there, but hardly noticeable. They're gone within a day! Nothing compared to my breakouts! I know it's working because I'm not breaking out and if I do skip two nights without Curology, I immediately begin breaking out!

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 4 people found this review helpful

    Scam artists at work

    • Washington,
    • Sep 17, 2018
    • Verified Reviewer

    I am not one to write reviews, and I even gave this company multiple chances to make my experience right, and they dismissed me every time. I am WARNING anyone interested! DO NOT subscribe! The worst customer service experience I've EVER had, and if you are looking for something similar for a better price, anything with niacinamide will help greatly. Do your research, you'll see!

    I signed up for a free trial almost a year ago and canceled immedietly because it was overpriced and I found a better product for a more reasonable price and I was moving. They randomly resubscribed me months later without my consent and began to charge my account. Of course, I never received the product because as I mentioned, I moved away. They refused to listen to logic and the clear paper trail of evidence. SCAMMERS. Beware!

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 17, 2018

      Curology,

      Hi Christina,

      I'm sorry to hear you've had such a poor experience with us. I can assure you that an account cannot be reactivated without a member's consent (members need to log in and answer a series of questions to reactivate and receive a new shipment). If you have any questions about this process please reach out to our team (support@curology.com), we're more than happy to help look into this further for you.

    • Oct 7, 2018

      Raquel M.

      My 16-year-old has been using this for about one month now. We needed results her cystic acne was painful, and I took her to a dermatologist often we got antibiotics and topical creams to help fight the cystic acne. It worked slowly, but once she finished the antibiotics, it came back. So I did research and came across this product, and I can honestly say her skin has improved so much, hardly any breakouts (minimal) and her forehead is clear! A bit of scaring but even that is healing too. So thank you, I got my daughter back, and she is so happy with the results. True story.

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  • 3 out 5 people found this review helpful

    Fake product

    • California,
    • Sep 15, 2018
    • Verified Reviewer

    A waste of money, no benefits or change to my skin in 10 weeks, still the same. And I’ve paid more than 100 bucks to this cheap scam. Don’t fall for it. I’ve emailed the dermatologist like five times and she says ok next time I’ll improve the medication in the bottle so ship it now and pay again $40 for the new two-month supply, which only lasts for one month.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 16, 2018

      Curology,

      Hi Scott,

      So sorry to hear you did not see the results you were hoping for! The vast majority of our members see results within two to three months, I'm sad to hear this was not the case for you.

      As we understand everyone's skin is different, we also offer a 90-day money-back guarantee, so you can fully test out your formula risk-free. If you have canceled within this period, please reach out to our support team (support@curology.com). They'll be happy to help issue this for you.

      If you have any additional questions, please don't hesitate to reach out to your Curology provider or our support team.

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  • 1 out 1 people found this review helpful

    Holy grail

    • Grand Forks, ND,
    • Sep 9, 2018
    • Verified Reviewer

    You need this. Curology has completely gotten rid of all my acne! It has never looked better. I started using it this summer, and within two weeks all of my acne was completely gone. I went from having to wear makeup every day to being comfortable to walk out of the house or even go to work with no makeup on!

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Curology is AMAZING.

    • Valencia, CA,
    • Sep 6, 2018
    • Verified Reviewer

    I can't express how happy I am that I started using Curology, and that is not an exaggeration. This is seriously a life changer. I used to get horrible breakouts, and everything I was using was not working at all. Even my redness around my nose has faded away. I am extremely happy with my skin!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Curology works!

    • Mission, KS,
    • Sep 6, 2018
    • Verified Reviewer

    I've always been fortunate to have good skin throughout the years, but about a year ago I started suffering from adult hormonal acne, but I also felt like I was over-doing it in my skincare routine (I have fairly sensitive skin). I started losing hope as I was trying several things to try to clear up my skin, but that was until I saw a Curology sponsored post on my Instagram one day. I saw they had a free trial (just pay shipping), so I figured why not? That was a little over two months ago, and my skin is back to where I'm used to! It did take about two months for me to start seeing the results, but I'm so glad I was patient and kept using it every night. I am thankful Curology helped me gain my confidence, and I have told many friends about Curology. Thanks, Curology!

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 7 people found this review helpful

    It's all around good but...

    • Michigan,
    • Aug 22, 2018
    • Verified Reviewer

    It's all around good but when I lick my lips I can taste it and it tasted disgusting. Ok, so I know you guys are probably like what the heck why is this girl tasting it? I'm not squirting it out of the bottle into my mouth; I'm just saying that if you were to kiss someone they probably wouldn't like the taste of this on your skin. But besides that, it's pretty good, my acne has cleared up. I have oily skin, and I would like to believe that's helped but I'm also using another product for oily skin.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 29 people found this review helpful

    Never bought from

    • Flint, MI,
    • Jul 30, 2018
    • Verified Reviewer

    I have never bought from this company. I checked my bank balance and I saw Curology as deducting $4.95 out of my account. I emailed them to ask who they are and what they sell. No response still. I’m beyond irritated.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Curology,

      Hi Stephanie,

      It sounds as though your card was used to start a trial with us. If you (or someone else with access to your card) did not create an account with us, please reach out to our support team (support@curology.com). We're happy to help get to the bottom of this to ensure the charge is returned and no further purchases are made.

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Showing 1-11 of 51

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