Curology

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Curology

Overall Rating

4.3

320 Customer Reviews

Summary

Curology is a line of customizable skincare products designed to allegedly help address the skin problems most pressing to you with prescription-strength ingredients.

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Customer Reviews

4.3 Stars out of 320 Reviews
5 Star:77% 4 Star:3% 3 Star:1% 2 Star:3% 1 Star:14%
81% Recommend This Company
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Posted on Nov 20, 2018

Very bad experience, and it's your skin so don't mess it up because they don't care

By Fatimah Q., Texas, Verified Reviewer

I think this is the second not nice review I write in my whole life but I want to make sure it doesn't happen to someone else. The problem is how they treat you as a customer and they don't reply to you to solve your problem when you email them (which is the only way to contact them) or anything, they just want your money.

I had a problem with the product not working well on my skin (I have the messages with my consultant talking about that matter), so my consultant said we can change the formula whenever I decide to get back as I paused it. A few months later my card was charged for a two-month supply and I was sent the old formula forcefully, which was bad for my skin.

Customer service is horrible. I emailed them when their formula was being created, before it was even shipped, to make sure they don't send it because it's not right, but to mention I didn't order it and it was paused until January (not if their calendar glitches or doesn't update, that's their system's problem because that's what they'll tell you), and no one replied. I emailed again when it said shipped and they replied days later saying they do no refund although they charged me and sent me a wrong formula for $39. I emailed again asking for someone I can contact to fix this and they said they told me all they need to tell me (didn't even bother to fix the formula at least to match my skin or work something for me as a person they took her money) and haven't provided me with anyone who can fix this.

They don't care about ruining your skin, they just want the money, so I definitely don't recommend it. If you care about your skin, don't use them because they'll send you WHATEVER just like they did to me, and that's your skin, so don't mess it up because they wouldn't care to answer you back even if they did. Please...

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Nov 20, 2018

Hi Fatimah,

Thank you for leaving a review. I'm sorry to hear you had such a poor experience with us. Please know once a shipment is processed (bills and is sent to our lab for formulation) were unable to cancel that shipment. Because of this, you're able to adjust your next shipment via your shipping page, or by emailing our support team, anytime ahead of your next shipping date. If our team was unable to cancel the shipment, it is likely it had already been formulated at the time of your initial email.

Your provider is on hand to help update your formula as needed, be sure to message her ahead of a pending shipment to ensure any updates can be applied. We're happy to help adjust your next shipping date to allow time to work with your provider for any updates or changes, simply email our team directly at support@curology.com.

Please let us know if there is anything we can assist you with moving forward. We're happy to help review this further for you to clarify why this shipment was sent for you and how to make any needed adjustments ahead of your next shipment.

Helpful Review? 16 People Have Voted

Posted on Nov 19, 2018

Amazing

By Ella H., Wilmington, NC, Verified Reviewer

It has really changed my life, and my skin has never looked better! I have tried many skin care products and this by far is the best one. I really love how customizable it is and how easy it is! LOVE!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Nov 18, 2018

10/10 recommend

By Elizabeth C., California, Verified Reviewer

Before I started using Curology, my skin wasn't terrible, but I also wasn't happy with how it looked. I am still in my teen years, so pimples are a given. I would always have a few good sized ones on my cheeks, my nose pores would get clogged, and my forehead would sometimes break out with smaller pimples, especially around my menstrual cycle. I completed the skin test online where it asked questions about what my skin was like and what I was looking to improve. It's amazing how a doctor made a formula, especially for MY skin. Whenever I had questions or concerns, someone always responded to me within a day.

Within 30 days of using the product every night before bed, my skin got noticeably better. When I say noticeably, I mean all those big pimples on my cheeks went away, and when I do get any pimples now, they are small and are completely gone within a day or two.

I also struggle with somewhat oily skin, and I noticed my skin started to even out and not go through big breakout cycles. What's crazy is I didn't change anything else about my routine. I still use the same face wash, moisturizer, and make-up. I know this product works because it's the only thing I've changed about my skincare routine!

If you are using the product, make sure you give the product enough time to work and let your skin adjust to it. It took my skin about 30 days, some people might take longer. I PROMISE it's so worth it! I was hoping this product was one of those well marketed but poor quality products, I can guarantee you it's not!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Nov 17, 2018

Better than Proactive.

By Batya L., Corpus Christi, TX, Verified Reviewer

I used Curology before and quit. Then I went to Proactiv and let me tell you, lol, Proactiv made me break out more and irritated my skin, but Curology is a formula made specifically for my skin, and it works. I haven’t had many horrible breakouts since I started it again two weeks ago.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Nov 9, 2018

Best solution I’ve found

By Kegan C., Plano, TX, Verified Reviewer

I have tried almost every acne remedy under the sun, and I either didn’t get results, or couldn’t keep up with the excessive routine. My girlfriend recommended Curology to me, and I was skeptical at first, but decided to try it. Curology is a great service that actually gave me results! They were so helpful in figuring out what would be best for me and answered all of my questions. It’s a very simple routine to keep up with too! I would recommend Curology to anyone struggling with acne.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 8, 2018

It's working!

By Elsa C., California, Verified Reviewer

I am really impressed by the Curology personalized Tretinoin product. It is a quality product with personalized service by a dermatologist, sold at a decent price, and it is making my 59-year-old skin smoother and my lines softer. My husband even noticed! I definitely recommend it, and I will definitely continue to use it!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Nov 4, 2018

Slowly but surely!

By Maliya M., Lincoln, NE, Verified Reviewer

I’ve had acne for years that just won’t go away. I’ve tried so many different treatments and brands that didn’t really stick. But with this, I actually started seeing my skin clear up. I used to wake up to one or two new devils on my face, but I don’t (usually) anymore. If you do miss a day, though, it will mess up a bit. Plus, you’re contacted to see if it’s doing its job! You get great facial cleanser and moisturizer recommendations specifically for your skin type. All around great product. (I use a Clarisonic Mia 2 to get it really in my pores!)

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Nov 4, 2018

Seven months results

By Rachael N., Georgia, Verified Reviewer

I tested Curology for 7 months (1 trial bottle, 2 of the 1-month supply, and 3 of the 2-month supply). One of those bottles made my acne better. The consistency of the medication in each bottle and the results produced were noticeably inconsistent. The website and info provided are very well set up. I believe I do need those ingredients I was prescribed, but am not receiving them from Curology (even though it says on the bottle and I'm paying for it). This is a very clever scam as some individuals will gloss over the inconsistency in hopes of clearer acne. It's like cutting vodka with water.

Suggestion: Do the free/cheap trial and then cancel. It is helpful to go through the questionnaire and see what you need. They also provide a lot of information about skin care/make-up. If you need adapalene or doxycycline and have insurance, just ask your doctor for a prescription - you can probably get the generic for way cheaper. If you're allergic/have a bad reaction to those (like me), I still haven't found anything perfectly clearing, but salicylic acid works well enough for now.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Nov 5, 2018

Hi Rachael,

I'm sorry to hear that you had trouble with the consistency of your prescriptions. Do know that extreme temperatures in transit, may change the texture of the cream, but will not alter the efficacy of the medication itself. If you feel this may have been the case, don't hesitate to reach out. Our support team is happy to help resolve this concern for you.

I assure you that each prescription contains the active ingredients as listed on the label of your formula. Further, do know that your provider is on hand to help update your formula if needed. Please don't hesitate to reach out to our team, we're happy to help work with you to address these questions.

Helpful Review? 4 People Have Voted

Posted on Oct 29, 2018

It’s great

By Augusta Z., Lubbock, TX, Verified Reviewer

My skin looks and feels clearer! It’s helped me stick to a routine, which is really hard for me but it’s been super helpful! It makes me feel special when it says my name and the three ingredients and my provider. I’ve gone to a dermatologist for years because of my acne and have just felt like another patient, but now I feel like a person and am confident when I wake up, not having to worry about what my acne will look like today!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Oct 24, 2018

Ruined my skin

By Kendra S., Phoenix, AZ, Verified Reviewer

The medicine from Curology completely destroyed my skin. I do not have sensitive skin and have never had a problem or reaction to any acne medication or wash in the past. I was so hopeful for this to work, but it only made things significantly worse. My skin started to peel and bleed at even the slightest scratch (like if I had an itch on my face). For weeks, I had scabs that were trying to heal but couldn’t because they so easily peeled off and would start to bleed again. I kept using the first round of medication for 7 weeks. They insisted that I needed to keep trying for at least 6 weeks before they would prescribe something new, despite me sending them photos of my face red and bleeding. They finally told me to stop the medication, allow some time, and start a new mixture. I tried this for a few more weeks and the exact same thing happened. My face started peeling, bleeding, scabbing, and eventually scarring.

It has been about 5 weeks since I stopped that second round and my face is finally returning to, sort of, what it was like before Curology and weirdly I am so thankful for that. My skin isn’t great or clear of acne (which is the whole reason I tried Curology), but I’ll take this any day over what Curology did to my skin.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Oct 25, 2018

Hi Kendra,

I'm so sorry to hear you had such a poor reaction and that you felt our team was unable to help. Should you reach out, we're more than happy to help ensure your charges are fully refunded as it is clear that Curology was not the right fit for you.

Additionally, if you have any medical questions on your skin's reaction, we're happy to put you in contact with your Curology provider, simply message our support team for assistance.

Helpful Review? 8 People Have Voted

Posted on Oct 24, 2018

Don’t waste your money!

By Lee P., Los Angeles, CA, Verified Reviewer

SCAM! I tried this product for three months based on others reviews and the company saying "give it time to work," it doesn’t work! I then tried to take my payment information off of their website to cancel my subscription and they kept charging me anyway. They refused to process a refund or stop the shipping of products after I emailed them several times. They only have email support (they take their sweet time to respond) and no actual phone number to contact. Now I have bottles of this trash ($40 a bottle) sitting here unused that will not be used. Waste of money!

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Oct 25, 2018

Hi Lee,

I'm sorry to hear you did not see the results you were hoping for, but do know that with prescription medication, patience is key!

If you ever change your mind on continuing with us, you're free to cancel anytime via the cancel options on your payment page. Once you do no further shipments will process.

Emailing our support team (support@curology.com) is the best way to contact us. We respond to all messages within 24-72 hours (though messages sent over weekends or holidays may experience a slightly longer delay). Please don't hesitate to reach out and we'll be more than happy to see how we can help.

Helpful Review? 5 People Have Voted
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