I think this is the second not nice review I write in my whole life but I want to make sure it doesn't happen to someone else. The problem is how they treat you as a customer and they don't reply to you to solve your problem when you email them (which is the only way to contact them) or anything, they just want your money.
I had a problem with the product not working well on my skin (I have the messages with my consultant talking about that matter), so my consultant said we can change the formula whenever I decide to get back as I paused it. A few months later my card was charged for a two-month supply and I was sent the old formula forcefully, which was bad for my skin.
Customer service is horrible. I emailed them when their formula was being created, before it was even shipped, to make sure they don't send it because it's not right, but to mention I didn't order it and it was paused until January (not if their calendar glitches or doesn't update, that's their system's problem because that's what they'll tell you), and no one replied. I emailed again when it said shipped and they replied days later saying they do no refund although they charged me and sent me a wrong formula for $39. I emailed again asking for someone I can contact to fix this and they said they told me all they need to tell me (didn't even bother to fix the formula at least to match my skin or work something for me as a person they took her money) and haven't provided me with anyone who can fix this.
They don't care about ruining your skin, they just want the money, so I definitely don't recommend it. If you care about your skin, don't use them because they'll send you WHATEVER just like they did to me, and that's your skin, so don't mess it up because they wouldn't care to answer you back even if they did. Please...
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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Company Response from Curology Inc.
Hi Fatimah,
Thank you for leaving a review. I'm sorry to hear you had such a poor experience with us. Please know once a shipment is processed (bills and is sent to our lab for formulation) were unable to cancel that shipment. Because of this, you're able to adjust your next shipment via your shipping page, or by emailing our support team, anytime ahead of your next shipping date. If our team was unable to cancel the shipment, it is likely it had already been formulated at the time of your initial email.
Your provider is on hand to help update your formula as needed, be sure to message her ahead of a pending shipment to ensure any updates can be applied. We're happy to help adjust your next shipping date to allow time to work with your provider for any updates or changes, simply email our team directly at support@curology.com.
Please let us know if there is anything we can assist you with moving forward. We're happy to help review this further for you to clarify why this shipment was sent for you and how to make any needed adjustments ahead of your next shipment.